Call 21112178893908651 2026-09-09 · soumya · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Call_back_later | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | customer_led (campaign_name:medium) |
Audio: clear: The customer initially mishears 'JSW One' as 'JSW marriage'. The agent begins in Gujarati before switching to Hindi.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−4
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirements could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent only stated her origin and did not reference the customer's action on the platform, leading to customer confusion.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before the agent had an opportunity to ask any discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, I am calling you from the JSW One platform.
Summary
The agent called a customer regarding a platform submission, but failed to establish context. The customer, who was busy in a meeting, did not understand the reason for the call and requested a callback in one hour. The agent agreed and ended the call without discussing any business details.
Coaching
When opening a customer-led call, immediately reference the customer's action on the platform to provide context and avoid confusion.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent only stated her origin and did not reference the customer's action on the platform, leading to customer confusion. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirements could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before the agent had an opportunity to ask any discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, stock, or closure could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, I am calling you from the JSW One platform. The agent did not get to a pitch, and therefore did not deliver an unnecessary one. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.589 | 12.6s | 8.8s | 41.6s | 3.1s | 266.7 | 0 | 7 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
customer
1.6s
Hello?
agent
2.9s
Hello.
customer
3.8s
Hello?
agent
4.6s
Hello.
agent
5.1s
Yes sir, am I speaking with Aniruddh ji? From the other side?
हाँजी सर, अनिरुद्ध जी वात करे? सामने थी?
customer
8.0s
Where are you calling from, ma'am?
कहाँ से बोल रहे हैं मैम आप?
agent
9.1s
Sir, I am calling you from the JSW One platform.
सर मैं JSW One प्लेटफॉर्म से कॉल कर रही हूं आपको।
customer
11.3s
From JSW marriage?
JSW marriage से?
agent
12.5s
JSW One platform. E-commerce group of JSW One.
JSW One प्लेटफॉर्म। E-commerce group of JSW One.
customer
15.5s
Ma'am, I am a bit busy in a meeting right now, can I call you back in a little while, please?
मैम मैं थोड़ा अभी किसी मीटिंग में बिजी हूं, मैं थोड़ी देर में फोन करूं प्लीज आपको?
agent
19.0s
Okay sir, I will call you back. Should I call tomorrow or at this time?
ठीक है सर, कॉल बैक करती हूं मैं आपको। कल कॉल करूं या इस टाइम पे?
customer
21.9s
No, call me back in an hour, ma'am.
नहीं, एक घंटे में कॉल बैक कर लीजिए मैम।
agent
23.8s
Yes sir, I will do that. Thank you.
जी सर, मैं कर लूंगी। Thank you.