Call 21112178901644381 2026-09-10 · dhruv · 2:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 32 turns, clean transcript (0% inaudible) | English | 32 | customer_led (campaign_name:medium) |
Audio: clear: The agent starts in Gujarati but the rest of the call is in English.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
structural steel right now we do not have the material in our stockyards as it's, you know, out of stock.
4 · Sentiment
the CUSTOMER
+0.51
confidence high · +36/−2
from 32 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Rep did not attempt to revalidate any specific fields from the platform submission; the customer deflected the general requirement question.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
Rep opened with a generic cold-call question instead of acknowledging the customer's platform activity.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
Rep asked no discovery questions about the customer's business, end-use, or procurement patterns.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Closure with price & timeline
I'll just WhatsApp you from my personal number. And you can just share me the requirements out over there. We'll accordingly, you know, share you the
No unnecessary re-pitching
No, basically we provide you from the Ahmedabad location. We have a stockyard in Kathwada and Kanbha. We'll provide you the material from there.
Summary
The customer, who had used the app, inquired about the process for a large future requirement (200-250 tons of structural steel) for a project in Baroda. The rep failed to acknowledge the app submission, treating it like a cold call. The rep confirmed the material was out of stock in the local yard but could potentially be rolled from the mill, and they agreed to connect on WhatsApp for the customer to share detailed specs for a future quote.
Coaching
For a customer-led inquiry, always open by referencing their platform submission; asking 'do you have a requirement' makes it sound like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh yes sir. So basically why I've called you up is to check, do you have any sort of requirement in steel or something right now? Rep opened with a generic cold-call question instead of acknowledging the customer's platform activity. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Rep did not attempt to revalidate any specific fields from the platform submission; the customer deflected the general requirement question. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Rep asked no discovery questions about the customer's business, end-use, or procurement patterns. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I'll just WhatsApp you from my personal number. And you can just share me the requirements out over there. We'll accordingly, you know, share you the quotations for the thing. Rep could not give a price due to lack of stock/specs, but committed to a clear next step for providing a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | No, basically we provide you from the Ahmedabad location. We have a stockyard in Kathwada and Kanbha. We'll provide you the material from there. Rep answered the customer's direct process question without adding an unnecessary sales pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.327 | 38.3s | 78.7s | 39.0s | 8.8s | 343.1 | 0 | 17 | 15 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
customer
4.5s
Hello.
agent
5.5s
Hello.
customer
6.2s
Yes.
agent
7.2s
Hello.
customer
8.0s
Hello.
agent
8.6s
Uh sir, calling from JSW One MSME.
customer
10.4s
Yes sir, tell me sir.
agent
11.5s
Uh yes sir. So basically why I've called you up is to check, do you have any sort of requirement in steel or something right now?
customer
15.8s
Yeah, yesterday I have downloaded that app and I tried for that. But our regular requirement is based at Baroda.
agent
20.5s
Is that?
customer
21.0s
Gujarat, okay.
agent
21.8s
Yeah. And what is the requirement do you have right now?
customer
24.0s
Uh, right now there is a different thickness of requirement is there. I will update you on that. But first I would like to know, uh, what is the process? Means you connect to the local dealers or you directly supply?
agent
30.5s
No, basically we provide you from the Ahmedabad location. We have a stockyard in Kathwada and Kanbha. We'll provide you the material from there.
customer
34.9s
It is through the dealer or directly from the JSW?
agent
36.8s
No, that's directly from the JSW thing.
customer
38.3s
Okay, okay, okay, okay. Uh, may I get any number to whom I can contact and share the details of requirement or online application only we have?
agent
44.0s
Actually I am only the key accounts manager of yours. So what will I do is I'll just WhatsApp you from my personal number. And you can just share me the requirements out over there. We'll accordingly, you know, share you the quotations for the thing. So I would just request you to share me your exact requirement and what do you say, complete delivery address.
customer
52.8s
All the structures, plates all are available?
agent
54.8s
So structural steel right now we do not have the material in our stockyards as it's, you know, out of stock.
customer
58.5s
Something, if I have something, uh, I-beam or H-beam?
agent
100.8s
Yeah, but that's what I'm saying that it is currently out of stock.
Yeah, but that's what I'm saying ki it is currently out of stock.
customer
103.0s
Not now, not now. My, uh, upcoming project, for I require for my upcoming projects. It would be around 200 to 200, 250 tons.
agent
107.8s
Okay. So...
customer
108.2s
Okay. So...
agent
109.0s
Yeah, so we can roll it directly from the plant if...
customer
110.5s
Yeah, exactly, exactly, exactly. So I'll share the details. Give me, uh, one day. I'll come back to you. And please share me your number on WhatsApp so that I can contact directly to you, sir.
agent
117.0s
I have done that, sir.
agent
118.0s
I have done that. I have done that.
customer
119.0s
Thank you sir. Thank you very much sir.
agent
120.8s
Thanks a lot. Thank you.