Call 21112178911521741 2026-09-11 · dhruv · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Does_not_deal_Steel | full conversation 13 turns, clean transcript (0% inaudible) | Hinglish | 13 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear with no significant background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.09
confidence high · +11/−8
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any steel requirement details as the customer immediately clarified they needed cement.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call was correctly identified as being for a different product line (cement).
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
No closure was attempted as the lead was not for steel; the agent correctly moved to hand off the lead instead.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Ma'am actually I guess you had posted some requirement for cement.
No unnecessary re-pitching
I'll tell the cement team to connect with you because I belong to the steel department.
Summary
The customer confirmed they had posted a requirement for cement for a trial order. The agent, who is from the steel department, correctly identified the product mismatch and informed the customer they would have the cement team connect with them. The call ended with a successful internal handoff.
Coaching
You correctly identified the lead was for cement and efficiently handed it off to the right team; no steel pitch was necessary here.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Ma'am actually I guess you had posted some requirement for cement. Agent correctly referenced the customer's platform activity at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any steel requirement details as the customer immediately clarified they needed cement. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was correctly identified as being for a different product line (cement). |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
No closure was attempted as the lead was not for steel; the agent correctly moved to hand off the lead instead. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I'll tell the cement team to connect with you because I belong to the steel department. Agent correctly avoided pitching the steel portfolio once it was clear the customer's requirement was for cement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.659 | 15.1s | 7.8s | 51.1s | 5.7s | 298.0 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.6s
Hello.
customer
2.6s
Yes.
agent
3.2s
Forest Fresh Agrotech?
customer
4.9s
Yes.
agent
5.6s
Ma'am actually I'm calling from JSW One MSME.
customer
8.3s
Yes, tell me.
Ha yes, tell me.
agent
9.3s
Ma'am actually I guess you had posted some requirement for cement. So I just wanted to confirm if you need cement or uh what do you need, I mean, do you have any requirement in steel as well?
Ma'am actually I guess aapne cement ki kuch requirement post ki thi. So I just wanted to confirm aapko cement chahiye ki uh kya chahiye aapko matlab steel me bhi kuch requirement?
customer
15.3s
I need cement for now, for the time being, I want to see a first trial trial. How this entire process works.
Cement chahiye abhi toh filhaal first trial trial dekhna chahti hu main. How this entire process works.
agent
20.0s
Okay. I'll tell the cement team to connect with you because I belong to the steel department. So I'll ask them to connect.
Theek hai. Main cement team ko bolta hu aapko connect karne ke liye because I belong to the steel department. So I'll ask them to connect.
customer
25.8s
Okay, okay, sure.
agent
27.0s
Thank you.
customer
27.8s
Thank you.