Call 21112178904147041 2026-09-10 · Abdul Ansari · 1:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 32 turns, clean transcript (0% inaudible) | Hindi | 32 | customer_led (campaign_name:medium) |
Audio: clear: Some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
out_of_stock
Agent stated the required grade (HC H2B wire rod) is not in the current plant rolling schedule and will only be available next month.
customer wanted it unstated;
we committed to Next month
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +1/−3
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only validated the product and grade before stating it was unavailable, failing to confirm quantity, location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent did not ask any discovery questions about the customer's business, monthly needs, or current suppliers.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent explicitly refused to provide a price initially and only gave a vague 'rough' price under pressure, with no firm timeline for a quote.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Sir, you had just registered on the JSW One platform, I think it was for wire rod.
No unnecessary re-pitching
Okay okay. But actually sir, right now we don't have this grade of yours available in the current...
Summary
The customer inquired about a requirement for HC H2B grade wire rod submitted on the platform. The agent confirmed the product but immediately stated this specific grade was out of stock and would not be available until the following month. The agent was reluctant to provide even a budget price and did not conduct any further discovery, ending the call with a promise to connect when the material is available.
Coaching
When a specific grade is out of stock, don't end the call; instead, use it as a chance to understand the customer's business (end use, monthly volume) to see if our 'normal grade' is a fit or to prepare for a follow-up when stock returns.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had just registered on the JSW One platform, I think it was for wire rod. Agent correctly referenced the customer's platform registration at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only validated the product and grade before stating it was unavailable, failing to confirm quantity, location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent did not ask any discovery questions about the customer's business, monthly needs, or current suppliers. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent explicitly refused to provide a price initially and only gave a vague 'rough' price under pressure, with no firm timeline for a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay okay. But actually sir, right now we don't have this grade of yours available in the current... Agent did not pitch any other products and focused solely on the customer's stated requirement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.698 | 35.3s | 15.3s | 68.4s | 5.9s | 430.0 | 0 | 16 | 16 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
हॅलो.
agent
2.0s
Hello.
हॅलो.
customer
2.8s
Yes.
हां.
agent
3.4s
Yeah, good evening sir. This is Abdul speaking from JSW One.
Yeah, good evening sir. अब्दुल बात कर रहा हूं मैं JSW One से।
customer
6.7s
Hello.
हॅलो.
customer
7.6s
Yes, tell me sir.
हां बोलो सर।
agent
8.2s
Hello hello.
हॅलो हॅलो।
agent
8.9s
Sir, you had just registered on the JSW One platform, I think it was for wire rod.
सर आपने ना जस्ट रजिस्ट्रेशन किया था JSW One प्लेटफॉर्म पे, I think wire rod का था।
customer
12.3s
Correct sir.
agent
13.8s
Okay. So do you have any other material requirement? Is the requirement only for wire rod, sir? Grade HC H2B?
Okay. So और कुछ रिक्वायरमेंट है आपकी मटेरियल? Only wire rod का रिक्वायरमेंट है सर? Grade HC H2B?
customer
17.1s
Yes.
हां।
agent
17.9s
Okay okay. But actually sir, right now we don't have this grade of yours available in the current... it's not in rolling at the plant, okay? Normal grade is in rolling right now. I will be able to give this to you after some time, I won't be able to give it now, sir.
Okay okay. But actually sir अभी हम लोग current में ये ये आपका grade available नहीं है सर, प्लांट में rolling में नहीं है, ठीक है? Normal grade rolling में अभी। ये आपको कुछ टाइम बाद दे पाऊंगा, अभी नहीं दे पाऊंगा सर।
customer
24.4s
You won't be able to give it now, sir?
अभी नहीं दे पाएंगे सर?
agent
25.6s
No, no. It will come in rolling next month, sir.
नहीं नहीं। Next month rolling में आएगा सर ये।
customer
27.8s
But my requirement is monthly, sir. Later, how is it, it remains the same, then you don't have the material?
लेकिन मेरा तो रिक्वायरमेंट मंथली रहता है सर। बाद में कैसा, ऐसा ही रहता है, फिर मटेरियल नहीं रहता क्या आपके पास?
agent
31.3s
Let me check once... we do have it, sir, the plant is overbooked. The plant, you see, is overbooked. So many orders have come to the JSW plant.
एक बार मैं चेक... रहता है सर, प्लांट overbooked है। प्लांट जो है ना, overbooked है। इतना ऑर्डर आ चुका है प्लांट में JSW का।
customer
35.2s
Oh my god.
अरे बाप रे।
agent
36.0s
Because of that, it's overbooked, you can understand. Look at the demand in the market, how much demand there is.
उस चीज से overbooked मतलब समझ जाइए अब। डिमांड देखिए मार्केट में कितना डिमांड है।
customer
38.9s
Hmm hmm hmm hmm.
हम्म हम्म हम्म हम्म।
agent
39.7s
So that's why I will connect with you, okay?
तो इसलिए आपको मैं connect करता हूं, ठीक है?
customer
41.1s
Okay, hello, what is its price right now, sir?
अच्छा, हॅलो, इसका price क्या चल रहा है सर अभी?
agent
43.3s
I can't tell the price, sir. The rate of raw material is increasing right now. So if the material was being made, I could have told you the price. Right now the material itself is not being made, so what price can I tell you?
Price नहीं बता सकता सर। अभी raw material का rate बढ़ रहा है ना। तो अगर मटेरियल बनता तो अभी मैं आपको price बता पाता। अभी तो मटेरियल ही नहीं बन रहा तो क्या price बताऊं?
customer
47.8s
Tell me a rough one, sir.
एक roughly बोलो ना सर।
agent
49.6s
I can't even say roughly, sir. What rate should I give you roughly?
Roughly भी नहीं बोल सकता सर मैं। क्या rate दूं आपको roughly?
agent
51.8s
If it's available, I will connect with you, okay?
होगा तो मैं आपको connect करता हूं, ठीक है?
customer
53.6s
No no, why were you saying that, I would get an idea of what your rate is for this.
नहीं नहीं, क्यों बोल रहे थे, मेरेको एक idea आ जाता आपका क्या rate है इसकी।
customer
56.3s
What could it be?
क्या क्या हो सकता है?
agent
57.1s
Around 65, above 65, I'm saying roughly, 65.
वही 65, 65 के ऊपर, roughly बोल रहा हूं, 65.
customer
59.6s
65 GST?
agent
60.6s
Plus GST, extra.
customer
62.2s
Hmm hmm.
हम्म हम्म।
agent
63.1s
Hmm, okay sir.
हम्म, ठीक है सर।