Call 21112178851326561 2026-09-04 · abhinav gautam · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | customer_led (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: policy_excluded
3 · Supply
US
out_of_stock
Agent states that cement is not supplied in the North region.
4 · Sentiment
the CUSTOMER
+0.34
confidence high · +12/−2
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed the product types (cement, TMT) but failed to revalidate quantity, location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only attempted to ask for the end application but did not pursue it or ask any other discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
You had created a requirement, so I wanted to know your end application and what material you require right now.
Closure with price & timeline
Okay, I am sending you a WhatsApp, you send me the details, I will send you the quotation.
Summary
The customer had created requirements for both cement and TMT on the platform. The agent called to clarify, informing the customer that JSW does not supply cement in the North. The agent then pivoted to the TMT requirement and agreed to send a WhatsApp to collect project details in order to provide a quotation.
Coaching
When a customer has multiple requirements in the app, use that as your reason to re-validate all details and ask discovery questions to find the best solution, rather than just asking which one is 'live'.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had created a requirement, so I wanted to know your end application and what material you require right now. Agent correctly referenced the customer's action on the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only confirmed the product types (cement, TMT) but failed to revalidate quantity, location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Agent only attempted to ask for the end application but did not pursue it or ask any other discovery questions. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Okay, I am sending you a WhatsApp, you send me the details, I will send you the quotation. Agent established a clear next step and timeline for providing a price. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, we only do TMT, in that we do Prime in JSW NeoSteel. Agent did not pitch irrelevant products and focused on TMT after clarifying cement was unavailable. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| why_call_used_app | handled | Sir, I have already put the requirement in it. |
In that, you have created one for cement, and one you have created for TMT. So which one is the live requirement? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.753 heavy | 28.9s | 9.5s | 52.6s | 6.8s | 290.7 | 0 | 11 | 10 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हेलो
agent
1.1s
Hello
हेलो
customer
1.8s
Yes
हांजी
agent
2.5s
Hello, I was calling from JSW, Vinod speaking. From JSW One.
नमस्कार, मैं जेएसडब्ल्यू से बात कर रहा था, विनोद बोल रहा हूं। जेएसडब्ल्यू वन से।
agent
6.2s
Your account was registered with us today itself, under the name Coma BHS Steel.
आपका अकाउंट रजिस्टर हुआ था हमारे पास आज ही, Coma BHS Steel के नाम से करके।
customer
9.5s
Yes sir.
जी सर।
agent
10.2s
You had created a requirement, so I wanted to know your end application and what material you require right now.
आपने रिक्वायरमेंट बनाई थी तो जानना था आपका एंड एप्लीकेशन और क्या मटेरियल आपको रिक्वायरमेंट है अभी।
customer
14.2s
Sir, I have already put the requirement in it.
सर रिक्वायरमेंट मैंने डाल रखी है उसमे।
agent
16.5s
In that, you have created one for cement, and one you have created for TMT. So which one is the live requirement? Or do you just want to know our tentative rate?
उसमें आपने एक सीमेंट की बनाई है, एक आपने टीएमटी की बनाई है। तो लाइव रिक्वायरमेंट कौनसी है इसकी? या फिर आपको सिर्फ हमारा रेट जानना है टेंटेटिव?
customer
21.8s
No, I do have a requirement for cement, but I wanted to know the rates for steel.
नहीं, सीमेंट की तो मुझे रिक्वायरमेंट है, बाकी स्टील के रेट जानने थे।
agent
25.0s
Okay. See sir, we don't deal in cement in the North right now.
अच्छा। देखो सर, सीमेंट तो हम नॉर्थ में करते नहीं हैं अभी।
customer
27.0s
So it's not in the North?
तो नॉर्थ में नहीं है?
agent
27.5s
Sir, we only do TMT, in that we do Prime in JSW NeoSteel.
सर हम सिर्फ टीएमटी करते हैं, उसमें हम प्राइम में करते हैं जेएसडब्ल्यू नियोस्टील में।
customer
31.0s
Okay sir.
ठीक है सर।
agent
31.8s
So for that, I will need your project details to give the rate for JSW NeoSteel.
तो उसके लिए मुझे आपकी प्रोजेक्ट डिटेल्स चाहिए होंगी, इसका रेट देने के लिए जेएसडब्ल्यू नियोस्टील में।
customer
35.5s
Okay sir.
ठीक है सर।
agent
36.2s
Okay, I am sending you a WhatsApp, you send me the details, I will send you the quotation.
ठीक है, मैं आपको व्हाट्सएप कर रहा हूं, आप मुझे डिटेल्स डाल दो, मैं आपको कोटेशन भेजता हूं।
customer
39.0s
Okay.
ठीक है जी।
agent
39.8s
Okay?
ठीक है?
customer
40.2s
Okay, thank you.
agent
41.5s
Yes.
जी।