Call 21112178901693662 2026-09-10 · sudeeps · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +3/−3
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed the product ('cement') but did not revalidate quantity, specific location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the agent quickly identified the lead was for the cement team, not steel.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or timeline, instead arranging a handover to the correct team.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
You have just created a requirement for cement in the system, correct?
No unnecessary re-pitching
Because I look after the steel segment, they look after cement. Okay?
Summary
The customer, an existing JSW One cement buyer, called because his previous contact person had left and he needed to place a new order. The agent, who handles steel, correctly identified the customer's need. He explained he would have a colleague from the cement team contact the customer to proceed, and the customer agreed.
Coaching
You correctly identified this was a cement lead and efficiently handed it over. For future calls, even on handovers, try to re-confirm 1-2 more details like quantity or location to make the handover to the next team smoother.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You have just created a requirement for cement in the system, correct? Agent correctly acknowledged the customer's action on the portal. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only confirmed the product ('cement') but did not revalidate quantity, specific location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent quickly identified the lead was for the cement team, not steel. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price or timeline, instead arranging a handover to the correct team. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Because I look after the steel segment, they look after cement. Okay? Agent correctly avoided any pitching and focused entirely on routing the customer to the right department. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.571 | 21.0s | 15.8s | 56.2s | 4.8s | 308.6 | 0 | 10 | 10 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
हॅलो?
agent
2.3s
Hello?
हॅलो?
agent
2.9s
Yes, Mr. Aslam from NTR Infra Enterprises?
हां, मिस्टर असलम फ्रॉम एन टी आर इंफ्रा एंटरप्राइजेस?
customer
4.8s
Yes sir.
हां सर।
agent
5.5s
Aslam ji, very good morning. This is Tufail speaking from JSW One MSME, from Jindal Steel.
असलम जी, वेरी गुड मॉर्निंग। तुफैल बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदाल स्टील से।
customer
8.3s
Yes, yes sir.
हां हां सर।
agent
9.0s
Your company was registered on our portal yesterday, sir. You have just created a requirement for cement in the system, correct?
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे कल। आपने अभी तो सिस्टम में से सीमेंट का रिक्वायरमेंट बनाया हुआ है, करेक्ट?
customer
13.3s
Yes.
हां।
customer
13.8s
Yesterday, sir. This is our code here, sir. Ours is Andhra Pradesh.
कल सर। ये इधर हमारा कोड है सर, आंध्र प्रदेश है हमारा।
agent
16.2s
Okay.
अच्छा।
customer
16.9s
I have already taken about five, eight-ten truckloads.
अभी ऑलरेडी मैं तकरीबन एक पांच, आठ-दस गाड़ी ले चुका हूं।
agent
19.5s
Okay, okay.
ओके, ओके।
customer
20.4s
Yes. An employee here has changed now. I don't have a contact person, sir.
हां। ये अभी इधर एक एम्प्लॉई चेंज हुआ। वो कांटेक्ट करने के लिए मुझे प्लेस नहीं सर वो।
agent
23.9s
Okay, not an issue. This was your requirement for cement, correct?
ठीक है, नॉट एन इशू। ये सीमेंट का रिक्वायरमेंट था आपका, करेक्ट?
customer
26.1s
Yes sir. I don't know how, who to talk to.
ये सर। ये कैसा, किससे बात करना मालूम नहीं हो रहा है।
agent
28.0s
I, uh, from our cement team, there is a Somya ma'am. I... she will connect with you, sir.
मैं, अह, मैं सीमेंट टीम से हमारी और सोम्या मैम करके हैं। मैं, वो आपको कनेक्ट करेंगी सर।
customer
31.3s
Okay, okay, please do it, sir. It's been like five-six days with them, that name, the one called Sadiq, his...
ओके, ओके, कर दीजिए सर। कैसा उनसे एक पांच-छह दिन से वो नाम, जो सादिक बोलके थे ना उनका...
agent
34.6s
Not an issue. I will tell Somya to connect. She will give you all the details. Because I look after the steel segment, they look after cement. Okay?
नॉट एन इशू। मैं बोलता हूं सोम्या को कनेक्ट करने। वो आपको जो सारी डिटेल दे देंगी। क्योंकि मैं स्टील सेगमेंट देखता हूं, वो सीमेंट देखते हैं। ओके?
customer
39.5s
Okay, okay, alright sir.
ओके, ओके, ठीक है सर।
agent
40.8s
Okay, thank you.
ओके, थैंक यू।