Call 34972178331245240 2026-07-06 · Rohit Mishra · 2:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 41 turns, clean transcript (2% inaudible) | Hindi | 41 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise is present on the customer's side but it does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent stated the need to check with the plant for pricing and dispatch, indicating it's not a local stockyard fulfillment.
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +3/−2
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end application and missed all other discovery questions regarding monthly tonnage, current brands, and payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent successfully revalidated product, location, sizes, and quantity, but did not ask for or confirm the delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
You have probably given us a requirement for some TMT from our application.
Closure with price & timeline
I will get the rate from the plant, then I will share it with you. Okay?
Summary
The customer, a power infrastructure company, inquired about 30-40 MT of TMT bars for a substation construction project in Angul, Odisha. The agent validated the requirement and confirmed it met the minimum truckload quantity for a plant dispatch. Instead of providing a price, the agent requested the customer's work order to get a formal quote from the plant and sent his contact details to proceed.
Coaching
You missed a key opportunity for discovery. After confirming the end-use, you should have asked about their total monthly requirement, current suppliers, and payment terms to better qualify the lead and tailor your offer.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You have probably given us a requirement for some TMT from our application. The agent correctly referenced the customer's submission on the application at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | Yes, you need TMT in Odisha, right? ... In twelve, sixteen and eight mm? ... How many tons will it be now, first? Agent successfully revalidated product, location, sizes, and quantity, but did not ask for or confirm the delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Agent only asked about the end application and missed all other discovery questions regarding monthly tonnage, current brands, and payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will get the rate from the plant, then I will share it with you. Okay? The agent did not give a price but committed to a clear process and timeline for providing one (after receiving the work order). |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | The agent did not pitch any other products or services. The agent correctly focused only on the customer's inbound request for TMT and did not waste time on an unnecessary pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.544 | 46.5s | 39.0s | 88.5s | 8.4s | 322.6 | 0 | 21 | 20 | 17 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
हेलो?
agent
1.9s
Hello?
हेलो?
agent
2.4s
Yes, good morning. Rohit Mishra was speaking from JSW.
हाँ जी, good morning. रोहित मिश्रा बात कर रहा था JSW से।
customer
4.9s
Yes, yes.
जी जी।
agent
5.4s
Uh, are you speaking from Voicepair Infra Private Limited?
अह, Voicepair Infra Private Limited से बात कर रहे हैं आप?
customer
7.4s
Yes, yes.
जी जी।
agent
7.9s
You have probably given us a requirement for some TMT from our application. Yes, you need TMT in Odisha, right?
आपने शायद हमारे application से कुछ TMT की requirement दी है हमें। Yes, TMT आपको Odisha में चाहिए, right?
customer
12.0s
Uh no no, TMT bar, our site is in Odisha, in Angul.
अह नहीं नहीं, TMT bar हमारी साईट है उड़ीसा में, अंगुल में।
agent
14.8s
Okay, okay.
customer
15.4s
So we need delivery there. Our site is running.
तो हमें वहां पे delivery चाहिए। हमारी साईट चल रही है।
agent
17.8s
Okay. What is the purpose? Is it for some construction? What is the use?
Okay. क्या मतलब purpose क्या है? कुछ construction का है? क्या use है?
customer
20.7s
Yes, we are building this OPTCL substation there, 220 KV. Ours is a power infrastructure company.
हाँ, वहां पे हम ये OPTCL का substation बना रहे हैं, 220 KV. हमारी power infrastructure कंपनी है।
agent
25.3s
Okay. So is this on a contract basis or is this your own project?
Okay. तो ये contract base है या फिर ये आपका खुद का project है?
customer
27.9s
No no, it's on a contract basis. We have been awarded a contract.
नहीं नहीं, contract base है। हमें contract मिला हुआ है।
agent
29.8s
It's on a contract basis. Will there be a work order for this?
Contract base है। इसका work order होगा?
customer
30.8s
Yes yes, we have the work order.
जी जी, work order है हमारे पास।
agent
31.8s
Okay. And what will be the tonnage? In twelve, sixteen and eight mm? How many tons will it be now, first?
Okay. तो और ये कितना tonnage होगा? बारह, सोलह और आठ mm में? कितना ton होगा अभी first?
customer
35.4s
See, this we, we have a stage-wise requirement.
देखिये, ये हमें, हमें stage-wise requirement है।
agent
37.2s
Okay.
customer
37.7s
Right now we have started excavation up to the foundation level. Sometimes we need it for raft etc. So if you want, can you note down the quantity?
अभी तो हम foundation level तक excavation स्टार्ट किये हैं। कभी हमको raft वगेरा के लिए चाहिए। तो आप चाहे तो quantity note कर सकते हैं क्या?
agent
42.7s
How much?
कितना?
customer
43.2s
Can you note down the quantity?
आप note कर सकते हैं quantity?
agent
44.8s
Uh see, your, what is your total quantity? I mean, for the whole project?
अह देखिये, आपका, आपका total quantity कितना है? मतलब पूरे project का?
customer
48.1s
No, total, no, the quantity for the whole work, you can assume it will be 30 metric tons.
नहीं, total, नहीं, पूरे work का quantity तो ये मान के चलो आप की 30 metric ton होगा।
agent
51.6s
30?
customer
52.1s
Yes, 30. 30 to 40 metric tons.
हाँ, 30. 30 to 40 metric ton.
agent
53.8s
Okay. See, minimum in Odisha, I will have to do one truckload. Only then is it possible from the plant.
अच्छा। Minimum देखिये उड़ीसा में तो मुझे एक गाड़ी तो करना ही होगा। तभी वो plant से possible है।
customer
57.4s
So still, I mean, how much will one truckload of yours be?
तो फिर भी मतलब, आपका एक गाड़ी कितने का होगा?
agent
59.2s
One truckload is that, twenty to forty tons, it's of thirty-two tons.
एक गाड़ी वही बीस से चालीस ton, बत्तीस ton का होता है।
customer
61.2s
Yes, so if it's thirty-thirty two tons, then what, I mean, what will be the price? It will come in different-different sizes.
हाँ, तो तीस-बत्तीस ton है तो इसमें मतलब क्या, मतलब price क्या पड़ जाएगा? Different-different size का आएगा वो।
agent
64.8s
Whatever you want.
वो आप जो चाहे।
customer
65.6s
Yes. So how much will 8 mm and 12 mm cost us? And 16?
हाँ। तो ये अपने को आठ mm और बारह mm कितने का पड़ जाएगा? और सोलह?
agent
68.7s
Uh, I will also have to check with the plant once. Then I will be able to quote you.
अह, मुझे भी एक बार plant से मैं check करना होगा। फिर मैं आपको quote कर पाऊंगा।
customer
71.7s
You can tell the tentative rate.
Tentative rate तो बता सकते हैं।
agent
72.8s
Yes yes, sure sure. I can tell the tentative rate.
हाँ हाँ, sure sure. Tentative rate तो बता सकते हैं।
agent
74.8s
I'll do one thing, I'll send my visiting card to your WhatsApp. You share the work order with me once. I will send that to the plant. Then I will get the rate from the plant, then I will share it with you. Okay?
मैं आपको ना, अपना visiting card भेजता हूँ आपके WhatsApp पे। एक बार आप मुझे work order share कर दीजिये। मैं वो plant में भेजूंगा। फिर मुझे plant से rate आएगा, फिर मैं आपको share कर दूंगा। ठीक है?
customer
81.2s
Okay.
agent
81.7s
I have sent it to you on WhatsApp, okay? Please check it once.
मैंने आपको भेज दिया WhatsApp पे, हाँ? एक बार check कर लीजियेगा आप।
customer
84.2s
Hmm.
हम्म।
agent
84.7s
Yes yes yes. Okay. Okay, thank you.
हाँ हाँ हाँ। Okay. Okay, thank you.
customer
86.7s
[inaudible]