Call 21112178849787181 2026-09-04 · Rohit Mishra · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 30 turns, clean transcript (3% inaudible) | Hindi | 30 | customer_led (campaign_name:medium) |
Audio: clear: Slight background noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: 5.0 MT None
3 · Supply
US
none
Agent stated he needs to check availability once the market opens, but did not communicate any specific supply constraint to the customer.
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +10/−2
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the agent did not inquire about the end application, monthly consumption, or other business context.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent successfully revalidated product, grade, quantity, and location, but did not ask about the required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Uh sir, आपकी ये कंपनी है ना Proactive Agnitech करके? आपने शायद 1.6 की रिक्वायरमेंट दी थी। (Uh sir, you have this company, right, called Proactive Agni
Closure with price & timeline
मैं मैं भेजता हूं आपको। एक बार मार्केट खुलता है ना, मैं देखता हूं पांच टन का। (I I will send it to you. Once the market opens, I will check for five t
Summary
The customer followed up on a requirement for 5 MT of 1.6mm E250 HR sheets. The agent re-confirmed the product specifications, quantity, and delivery location (Moshi). The call ended with the agent committing to send a formal quote via email after checking stock availability.
Coaching
You revalidated the requirement well, but you missed asking any discovery questions. Try to ask about the end-use or their total monthly requirement to build a relationship beyond just this one transaction.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, आपकी ये कंपनी है ना Proactive Agnitech करके? आपने शायद 1.6 की रिक्वायरमेंट दी थी। (Uh sir, you have this company, right, called Proactive Agnitech? You had probably given a requirement for 1.6.) The agent correctly referenced the customer's prior submission instead of starting from scratch. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | 1.6 mm HR sheets, right?... E250, right?... शीट में चाहिए था क्योंकि पांच टन की रिक्वायरमेंट थी। (I needed it in sheets because the requirement was for five tons.)... आपको डिलीवरी कहां पे चाहिए? ये पिंपरी में? (Where do you need the delivery? In this Pimpri?) Agent successfully revalidated product, grade, quantity, and location, but did not ask about the required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent did not inquire about the end application, monthly consumption, or other business context. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | मैं मैं भेजता हूं आपको। एक बार मार्केट खुलता है ना, मैं देखता हूं पांच टन का। (I I will send it to you. Once the market opens, I will check for five tons.) The agent committed to providing a quote and set a clear timeline for when it would be sent (after the market opens). |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | ओके, ओके, ओके, नोटेड। मैं एक बार आपको कोट करता हूं। (Okay, okay, okay, noted. I will quote you once.) The agent remained focused on the customer's specific requirement and did not waste time re-pitching the platform or other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.618 | 32.4s | 20.0s | 37.6s | 4.5s | 253.7 | 0 | 15 | 15 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.8s
Hello?
customer
2.7s
Yes.
agent
3.5s
Yes sir, good morning sir.
customer
5.2s
Where are you calling from?
कहां से बात कर रहे हो?
agent
6.3s
I am Rohit Mishra calling from JSW One. Sudeep sir gave your number.
रोहित मिश्रा बात कर रहा हूं JSW One से। सुदीप सर ने आपका नंबर दिया है।
customer
10.0s
Yes Rohit, JSW One, yes.
हां रोहित, JSW One हां।
agent
11.3s
Sudeep is the manager, yeah.
customer
12.6s
Yes.
agent
13.0s
Uh sir, you have this company, right, called Proactive Agnitech? You had probably given a requirement for 1.6.
अह सर, आपकी ये कंपनी है ना Proactive Agnitech करके? आपने शायद 1.6 की रिक्वायरमेंट दी थी।
customer
17.6s
Yes, yes.
agent
18.0s
1.6 mm HR sheets, right?
customer
19.6s
Yes.
हां।
agent
20.0s
So in 1.6, did you need uh any specific grade? Did you need BSK grade?
तो 1.6 में आपको अह कोई ऐसा स्पेसिफिक ग्रेड चाहिए था? BSK ग्रेड चाहिए था क्या?
customer
24.3s
No no, E250.
नहीं नहीं, E250.
agent
25.4s
E250, right? And do you need it in coils or sheets?
E250 ना? और कॉइल्स में चाहिए या शीट में?
customer
27.4s
I needed it in sheets because the requirement was for five tons. Uh 1250 by 2500.
शीट में चाहिए था क्योंकि पांच टन की रिक्वायरमेंट थी। अह 1250 by 2500.
agent
32.3s
Okay, okay, okay, noted. I will quote you once. Is this your WhatsApp number?
ओके, ओके, ओके, नोटेड। मैं एक बार आपको कोट करता हूं। ये आपका WhatsApp नंबर है?
customer
36.7s
Yes yes, this is the WhatsApp number. Don't quote, please put it on mail for me.
हां हां, ये WhatsApp नंबर है। आप कोट मत करिए, आप मुझे मेल पे डाल दीजिए प्लीज।
agent
40.4s
Okay, noted. And this delivery for you...
ओके, नोटेड। और ये डिलीवरी आपको...
customer
41.9s
You have the mail ID, right?
मेल आईडी है ना आपके पास?
agent
42.8s
Yes, I have it. Where do you need the delivery? In this Pimpri?
हां, है मेरे पास। आपको डिलीवरी कहां पे चाहिए? ये पिंपरी में?
customer
46.4s
You can put it in Moshi.
आप मोशी में डाल सकते हो उसको।
agent
48.0s
Where?
कहां?
customer
48.3s
The the previous one, the previous quote that you have sent, Omkar has sent something, on that same one you...
जो जो प्रीवियस वाला प्रीवियस वाला जो कोट आपने भेजा है ना, ओमकार ने कुछ तो भेजा है, आप उसी पे आप...
agent
52.8s
Right, right, right, right.
राइट, राइट, राइट, राइट।
customer
53.4s
Okay.
ओके।
agent
54.0s
Alright, then? Okay, sure. I I will send it to you. Once the market opens, I will check for five tons.
ठीक है ना? ओके, श्योर। मैं मैं भेजता हूं आपको। एक बार मार्केट खुलता है ना, मैं देखता हूं पांच टन का।
customer
57.6s
Okay, okay, okay. Thank you.
ओके, ओके, ओके। थैंक यू।
agent
59.0s
[inaudible]