Call 34972178331635640 2026-07-06 · dhruv · 1:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present, consistent with a call center environment, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +1/−3
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to read back or confirm any of the product details the customer might have entered on the platform.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic cold-call question instead of acknowledging the customer's activity on the platform.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
why_call_used_app
I was just checking the application, how it runs. And I wanted to know the rates.
did well
No unnecessary re-pitching
Uh sir, any requirement in steel?
Summary
The customer explained they were exploring the JSW One application to check prices but couldn't find them. The agent did not attempt to identify the product or provide the requested pricing information. Instead, the agent deflected the query to another team and ended the call, missing the opportunity to assist a warm lead.
Coaching
When a customer says they were using the app, treat it as a warm lead; your first step is to ask what product they were looking for to get the price, not to ask if they have a requirement.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh sir, any requirement in steel? The agent opened with a generic cold-call question instead of acknowledging the customer's activity on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to read back or confirm any of the product details the customer might have entered on the platform. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | I'll ask the concerned team to connect with you. The agent deflected the customer's pricing query to another team instead of providing a price or a timeline to get one. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, any requirement in steel? The agent did not pitch any products, and therefore did not unnecessarily re-pitch the portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| why_call_used_app | mishandled | I was just checking the application, how it runs. And I wanted to know the rates. |
I'll ask the concerned team to connect with you. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.455 | 8.6s | 10.3s | 49.1s | 1.9s | 258.1 | 0 | 7 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
agent
2.6s
Hello.
agent
3.3s
Sir, I am speaking from JSW One.
સર JSW One થી વાત કરું છું.
customer
5.2s
Hello.
agent
6.0s
Uh sir, am I audible? Hello?
customer
7.7s
Yes sir, yes sir.
agent
8.6s
Sir, calling from JSW One MSME.
customer
10.0s
Yes, yes sir, tell me.
Ha, yes sir, tell me.
agent
11.6s
Uh sir, any requirement in steel?
customer
13.3s
No sir, no. I was just checking the application, how it runs. And I wanted to know the rates. But it's not showing any rates now.
agent
20.5s
I'll ask the concerned team to connect with you.
customer
22.6s
Okay.
agent
23.7s
Thank you.