Call 21112178946302791 2026-09-15 · Jeevan Jeejo · 4:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Qualification Successful | full conversation 41 turns, clean transcript (0% inaudible) | Hindi | 41 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription quality.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent stated they need to check with the category team for availability of 0.5mm CR2 coil across different stockyards.
customer wanted it 10-15 days;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.64
confidence high · +4/−0
from 8 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent confirmed product, grade, thickness, and timeline, but missed revalidating the delivery location/pincode.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully gathered end-use, monthly tonnage, and current brands, but missed asking about JSW's share of procurement and payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Sir, I am calling from the JSW One platform to discuss your requirement.
Closure with price & timeline
I'll just process it and I will help you get the pricing as soon as possible.
Summary
Customer, a large motor stamping manufacturer (300-400 MT/month), inquired about 0.5mm CR2 coil. The agent validated the requirement and gathered key discovery details. As stock and pricing were not immediately available, the agent set a next step to check with the internal team and revert with a quote via WhatsApp.
Coaching
When the customer states 'it's all about the pricing', use our 'all-inclusive delivered price' USP to frame the value and prevent being compared on base price alone.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, I am calling from the JSW One platform to discuss your requirement. Agent clearly stated the call was regarding the customer's platform submission. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | May I also confirm if it is CR one grade or CR two, which one you are? Agent confirmed product, grade, thickness, and timeline, but missed revalidating the delivery location/pincode. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | So we generally buy material from, yes, from the CR companies like Uttam and all. Agent successfully gathered end-use, monthly tonnage, and current brands, but missed asking about JSW's share of procurement and payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I'll just process it and I will help you get the pricing as soon as possible. Agent did not have a price but committed to getting one and set a timeline for reverting. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Secondary makes generally will be having little waviness and as I can understand that you are looking for, you are your end product is like for motor stamping, I believe you might need it without any waviness, right? Agent stayed focused on the customer's specific need and reinforced a relevant quality point instead of a generic portfolio pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.562 | 61.8s | 48.2s | 145.0s | 12.6s | 365.0 | 0 | 20 | 21 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.6s
Hello?
हेलो?
agent
3.4s
Uh sir, am I speaking with Taneja Industries?
अह सर ये तनेजा इंडस्ट्रीज से बात हो रही है मेरी?
customer
5.8s
Yes sir, tell me.
जी सर बताएं।
agent
6.7s
Sir, I am calling from the JSW One platform to discuss your requirement.
सर मैं जेएसडब्ल्यू वन प्लेटफॉर्म से फोन कर रहा हूं, आपका जो रिक्वायरमेंट के बारे में डिस्कस करने के लिए।
customer
10.7s
Yes sir, tell me.
जी सर बताइए।
agent
11.7s
Yes sir, you had registered, so I just wanted to know what what what what you need, like HR sheet or coil or
हां सर आपने रजिस्ट्रेशन किया था, तो मुझे बस यही जानना था कि आप क्या क्या क्या क्या चाहिए आपको लाइक एचआर शीट या कॉइल या
customer
16.0s
Sir CR, CR coil. Actually we are into stamping manufacturing, right?
सर सीआर, सीआर कॉइल। एक्चुअली वी आर इनटू स्टैम्पिंग मैन्युफैक्चरिंग, राइट?
agent
19.5s
Stamping manufacturing.
स्टैम्पिंग मैन्युफैक्चरिंग।
customer
20.6s
Yes, motor stampings.
हां मोटर स्टैम्पिंग्स।
agent
21.8s
Oh, motor stamping, okay.
अच्छा मोटर स्टैम्पिंग, ओके।
customer
23.3s
Yes.
customer
24.2s
So that we required material.
agent
25.4s
Yeah, and what is the tonnage that you are looking for?
customer
27.7s
Sir actually our monthly quantity is somewhat around three hundred to four hundred tons, right? But we generally buy slitted coils in our sizes, right? So as you guys only of- yes, as you guys only offer full coils, so that will entirely depend upon the pricing, right?
customer
35.2s
Do you have silicon as well as non-silicon grade material also? I require only in point five mm.
agent
38.7s
Uh how much mm?
customer
40.0s
Point five mm thickness sir.
agent
41.4s
Point five mm thickness, right? Okay. Like the the the thing is once when you share the requirement, right, I just have to check with the category team based on the availability in our different stockyards. So what I can do is that as I have got this information wherein you are looking for zero point five mm thickness uh CR coil, I will just, yeah, I will just put it across uh my team. May I also confirm if it is CR one grade or CR two, which one you are?
customer
54.3s
Sir right now it is CR two.
agent
55.8s
CR two, right?
customer
56.5s
For which part, yes, for CR two. Actually I saw on one of my company's test certificate, so it was written CR two over there, right? So we generally buy material from, yes, from the CR companies like Uttam and all.
agent
62.2s
Okay, any specific make that you are looking like primary or secondary make?
customer
65.3s
Sir primary is preferable but if if secondary coil if the material is good I need to just check it and then I can confirm.
agent
69.6s
Understood, understood. Secondary makes generally will be having little waviness and as I can understand that you are looking for, you are your end product is like for motor stamping, I believe you might need it without any waviness, right?
customer
76.3s
Exactly, without any waviness.
customer
77.9s
So because we have all the imported lines and everything, so in that we can't process that material, we have progressive tools.
agent
82.0s
Got it, got it. May I know your good name?
customer
83.6s
Karan, Karan Taneja.
agent
85.0s
Karan. Okay, and I believe you head the company, right?
customer
87.4s
Yes.
agent
88.1s
Okay, got it, got it. No worries. So in that case, I'll just do one thing Karan, I'll just send you my details over your WhatsApp number which is nine eight double one seven two double seven two nine.
customer
93.8s
Exactly.
agent
94.4s
Uh and I'll just confirm your requirement. Once when you confirm it through WhatsApp, I'll just process it and I will help you get the pricing as soon as possible.
customer
99.3s
Sure. Done sir.
agent
100.1s
And what would be the delivery timeline that you are looking for? Like immediate requirement or is it
customer
102.4s
Ten fifteen days would work sir. Immediately, actually we always keep in stock material. Right now also I am having two hundred three hundred ton material in stock and it is in pipeline also. So ten fifteen days would work well for me but it's all about the pricing because we will be getting it slitted and then we will be getting it to our, you know, ship to our place.
agent
112.3s
Got it, got it. Understood. Got it. No worries. So in that case, I'll just keep you posted and I'll, like in case if anything else is required, I'll just text you over WhatsApp. You can kindly reply to me in WhatsApp.
customer
119.0s
Sure sir, I'll do.
agent
120.2s
Amazing, amazing. Thank you so much Karan. I'll text you right now.
customer
122.5s
Sure sir.
agent
123.7s
Yeah.