Call 21112178885127761 2026-09-08 · Aditya Pandey · 0:42
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | customer_led (campaign_name:medium) |
Audio: noisy: The call has significant background noise and connection issues, with both speakers repeatedly saying 'hello' to establish a line.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The conversation never reached the stage of revalidating requirements due to connection issues.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The call did not progress past establishing an audio connection, so the platform submission was never acknowledged.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Hello, Prince Traders?
Summary
The agent attempted to contact a lead from 'Prince Traders' but was unable to have a conversation due to a poor audio connection. The agent tried to establish contact in English, Gujarati, and Hindi before the call ended. No business was discussed.
Coaching
The call failed due to a poor connection preventing any business discussion; your attempts to connect across multiple languages were appropriate.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The call did not progress past establishing an audio connection, so the platform submission was never acknowledged. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The conversation never reached the stage of revalidating requirements due to connection issues. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended due to connection issues before pricing or closure could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Hello, Prince Traders? The call did not progress to a point where any pitching occurred, so no unnecessary re-pitching took place. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.832 heavy | 8.9s | 1.8s | 31.3s | 4.1s | 222.5 | 0 | 5 | 3 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, Prince Traders?
agent
2.6s
Hello, are you speaking from Prince Traders?
હેલો, પ્રિન્સ ટ્રેડર્સ સે બોલે છે?
customer
4.8s
Hello?
agent
5.6s
Hello, can you hear my voice, sir? Were you speaking from Prince Traders, sir?
हेलो, मेरी आवाज़ आ रही है सर? प्रिंस ट्रेडर्स से बोल रहे थे सर आप?
customer
9.5s
Hello?
agent
10.8s
Hello?
customer
11.8s
Hello?
agent
12.5s
Yes sir, can you hear my voice now?
हाँ सर, आवाज़ आ रही है मेरी अभी?