Call 21112178823970431 2026-09-01 · Anupreeti Mahadik · 2:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Send_Email | full conversation 32 turns, clean transcript (3% inaudible) | Marathi | 32 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +0/−0
from 1 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent confirmed product and size, but failed to revalidate quantity, delivery location, or timeline, hitting only 2 of 5 required fields.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only attempted one discovery question about the customer's business type, failing to ask about volume, brands, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Your account was registered on our portal, sir.
Closure with price & timeline
I will send you a quotation including the slitting charges.
Summary
The customer, from a rolling shutter company, enquired about a galvanized plain coil and asked if slitting service was available. The agent initially expressed difficulty with the service but then reversed and committed to sending a quotation including slitting charges. Key details like quantity and delivery location were not re-confirmed before the call ended.
Coaching
Before committing to a quote, you must revalidate all key details (quantity, location, timeline) and ask discovery questions to understand the customer's full requirement.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your account was registered on our portal, sir. The agent correctly acknowledged the customer's prior action on the JSW One portal. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 | galvanized plain coil... This is 0.8, 1250 and regular, right, yours? Agent confirmed product and size, but failed to revalidate quantity, delivery location, or timeline, hitting only 2 of 5 required fields. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | are you in trading or in manufacturing? Agent only attempted one discovery question about the customer's business type, failing to ask about volume, brands, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will send you a quotation including the slitting charges. The agent committed to providing a price via a quotation, fulfilling the core intent of this step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The agent focused only on the customer's requested product (GP coil) and did not waste time re-pitching the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.76 heavy | 39.9s | 12.6s | 71.5s | 7.0s | 209.0 | 0 | 18 | 14 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
0.8s
Hello.
हॅलो.
agent
1.3s
Ajay Rolling Shutter?
अजय रोलिंग शटर?
customer
2.6s
Yes, ji, tell me.
हा, जी बोला.
agent
3.4s
Sir, Anupriti speaking from JSW One.
सर, अनुप्रिती बोलतीये JSW One मधून.
customer
5.3s
Yes, tell me.
हा बोला.
agent
5.8s
Your account was registered on our portal, sir.
तुमचं अकाउंट रजिस्टर होतं सर आमच्या पोर्टल वरती.
customer
8.2s
Yes.
हा.
agent
9.2s
Uh sir, you have mentioned your requirement, galvanized plain coil.
अ सर तुमची रिक्वायरमेंट तुम्ही मेन्शन केली आहे, galvanized plain coil.
customer
12.3s
Yes.
हा.
agent
13.2s
Uh sir, meaning, uh, are you in trading or in manufacturing?
अ सर म्हणजे अ तुमचं म्हणजे ट्रेडिंग मध्ये आहे का मॅन्युफॅक्चरिंग मध्ये आहे तुम्ही?
customer
17.0s
Uh, will I get the coil with slitting and all?
अ, स्लिटिंग वगैरे करून मिळेल ना तो coil?
agent
19.6s
Slitting, I'll ask and tell you. Galvanized coil...
स्लिटिंग मी विचारून सांगते. Galvanized coil...
customer
22.5s
Yes, that will work then. So I wanted it with slitting.
हा चालेल ना मग. तर स्लिटिंग करून पाहिजे होता मला तो.
agent
24.8s
10 ton... no. 10 ton sir is a bit difficult.
10 ton... नाही. 10 ton सर थोडं अवघड आहे.
agent
27.8s
Uh, you can get a standard coil.
अ standard coil भेटू शकते तुम्हाला.
customer
29.5s
Standard?
agent
30.0s
Yes.
हा.
customer
30.8s
Yes.
हा.
customer
31.6s
What about the price and all, the rate and all?
ते price वगैरे, rate वगैरे काय?
agent
33.5s
Price sir, if a standard coil is acceptable to you, then I will give the rates accordingly.
Price सर तुम्हाला standard coil जर accepted आहे तर मी तसे rate देते मग.
agent
36.5s
You won't get it with slitting.
स्लिटिंग करून नाही मिळणार.
customer
38.8s
Okay then, it will work then.
ठीक आहे मग चालेल मग.
agent
40.2s
Will work. Galvanized coil, right?
चालेल. Galvanized coil ना?
customer
41.3s
Yes, yes.
हा हा.
agent
42.0s
[inaudible] GP is needed. [inaudible] after giving GP [inaudible] extra charges [inaudible] Hello?
[inaudible] GP पाहिजे. [inaudible] GP देऊन [inaudible] extra charges [inaudible] हॅलो?
customer
49.2s
Yes, tell me.
हा, बोला.
agent
49.8s
Yes sir. Uh, I will send you a quotation including the slitting charges.
हा सर. अ तुम्हाला स्लिटिंग चार्जेस include करून तुम्हाला एक quotation पाठवते.
agent
53.0s
This is 0.8, 1250 and regular, right, yours?
हे 0.8, 1250 आणि regular आहे ना तुमचं?
customer
55.4s
Will work, will work.
चालेल चालेल.
agent
56.3s
Will work. Okay sir, I'll do it.
चालेल. ठीक आहे सर, मी करते.
agent
58.0s
Uh... Okay, thank you.
अ... Okay, thank you.