21112178834407791 · Call

Call 21112178834407791 2026-09-02 · sudeeps · 4:43

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	No_requirement	full conversation 73 turns, clean transcript (0% inaudible)	English	73	customer_led (campaign_name:medium)

Audio: noisy: Significant background conversation on both the agent's and customer's side, which sometimes makes it hard to distinguish the primary speakers.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

8.0/10

full conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

Agent stated coil is readily available at the warehouse for cutting: "Like we have a coil readily available at our warehouse. We will cut this coil as per your requirement."

4 · Sentiment

the CUSTOMER

+0.24

confidence high · +4/−0 from 14 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure with price & timeline Despite multiple requests from the customer for a price, the agent only committed to sending a quote later and did not provide a price or confirm stock to attempt an immediate close.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

did well

Opener acknowledges platform submission

Correct, correct. We have just got the inquiry from your end for this uh CR material, sir.

Revalidate every field

Uh your factory address is Ground Floor, 350 B, 350 C, Venkata, Kudiu, Harohalli Industrial Area, Karnataka, correct?

Summary

The customer, a modular furniture manufacturer, inquired about CR sheets and clarified a need for 15 tons across three thicknesses, with a large monthly requirement. The agent performed excellent revalidation and discovery, clarifying all specs, location, and usage details. The call ended with the agent promising to send a quote within 30 minutes, as they did not provide a price on the call despite the customer's repeated requests.

Coaching

When a high-potential customer repeatedly asks for the price, try to provide a delivered price on the call to secure commitment, rather than only promising a quote later.

Missed: CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Correct, correct. We have just got the inquiry from your end for this uh CR material, sir. Agent correctly identified the call was in response to a customer's platform submission.
CL2 Revalidate every field	3	full	5	3.0	Uh your factory address is Ground Floor, 350 B, 350 C, Venkata, Kudiu, Harohalli Industrial Area, Karnataka, correct? Agent systematically revalidated all 5 required fields: product, dimensions, quantity, location/pincode, and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	full	4	2.0	What is the end application, sir? What you do? Agent asked about end application, current brands, and payment terms. Monthly tonnage was volunteered by the customer and acknowledged by the agent, covering 4/5 points.
CL4 Closure with price & timeline	2	fail	–	0.0	Despite multiple requests from the customer for a price, the agent only committed to sending a quote later and did not provide a price or confirm stock to attempt an immediate close.
CL5 No unnecessary re-pitching	1	pass	–	1.0	And you require CR only or HR is also required? Agent stayed focused on the customer's CR requirement and did not pitch irrelevant products.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	handled	Give me two days time, immediately I'll tell you.	But sir, the prices are very volatile. If I'm giving you quote today in next 10, 15 minutes, that price is price is valid till EOD only, till 7 PM.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.557	135.0s	107.3s	40.7s	46.0s	201.3	0	35	34	23

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.0s

Hello, I am calling from the JSW One platform.

નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.

customer

4.3s

Hello. Hello.

agent

6.0s

Uh, we are from JSW One

customer

6.8s

Yeah.

agent

7.2s

Uh very good afternoon sir. This is from JSW One MSME. Can I speak

customer

10.5s

Huh?

customer

10.8s

Pardon me? I'm not getting.

agent

12.5s

We are from JSW One MSME.

customer

14.0s

Ah ah, just now I had, sir. Just one, just now I submitted.

agent

17.0s

Yes, sir.

agent

17.5s

Correct, correct. We have just got the inquiry from your end for this uh CR material, sir. Quantity is uh 1250, 2500. This is somewhat around 10 tons.

agent

24.0s

So just wanted to understand when you are planning to procure this, sir?

customer

26.5s

Uh depend upon the price. What is the price now? How can I get the price?

agent

30.5s

I will, I will share you the price, don't worry sir. Uh let me understand your requirement plus. What is the end application, sir? What you do?

customer

35.0s

We are into manufacturing. Modular furniture manufacturer.

agent

38.8s

Modular furniture manufacturer. And you require CR only or HR is also required?

customer

42.0s

CR.

agent

42.5s

Only CR to IS 513, correct?

customer

44.2s

Ha, CR two, yeah.

agent

45.2s

CR two. And the requirement is 0.8 mm, 1250 by 2500, 10, 10 tons. You want 10 tons, correct?

customer

50.5s

Yeah, we have other thicknesses also, 1 mm and 1.2. All the three thicknesses regularly we will purchase. 0.8, 1 mm and 1.2.

agent

56.0s

1.2.

customer

56.5s

Every, every month we purchase somewhere around 75 to 100 tons.

agent

100.0s

Okay, okay. What is your payment terms?

customer

101.5s

Minimum 50 tons.

customer

102.0s

Payment terms, you should tell me sir, what is the pricing? How many days credit days is there?

agent

105.0s

So for the first order, credit is not possible. For the first two transaction, payment terms will be 100% advance against PI.

customer

110.0s

Okay.

agent

110.5s

So that is okay with you?

customer

112.0s

Okay.

customer

112.5s

What is the price?

customer

113.5s

What is the price?

agent

114.0s

I will, I will share you, sir.

customer

115.5s

For two transaction it should be uh 100% upfront payment, I got it. Okay. Second, after that you are going to give the credit.

agent

121.5s

Yes, from the third order.

customer

122.5s

Delivery at Harohalli at my factory only.

agent

124.0s

Uh your factory address is Ground Floor, 350 B, 350 C, Venkata, Kudiu, Harohalli Industrial Area, Karnataka, correct?

customer

131.5s

Right, right, right.

agent

132.5s

And pin code is 562112.

customer

134.5s

Right, right, right.

agent

135.5s

Okay. So at present I can see in system the 0.8 is made as 10 tons. 1 mm how much is required? Are you planning to take 1 mm?

customer

140.0s

Same, 10, 10 tons. Together, together we will take all the three thicknesses.

unknown

142.0s

Thirty thirty.

ಮೂವತ್ತು ಮೂವತ್ತು

agent

142.8s

Together you will take. And the width and length will be same only, na? 1250 by 2500?

customer

146.0s

Yes, yes, yes.

agent

147.5s

Okay.

agent

148.0s

So 0.8, how much should I consider 0.8 now for this particular order? In tons?

customer

151.5s

Each one one bundle you can consider, sir. Five, five tons each.

agent

154.5s

Five, five tons each.

agent

155.5s

So material will be coil cut material. Like we have a coil readily available at our warehouse. We will cut this coil as per your requirement. So that is okay, no?

customer

200.5s

Yeah, but you can one one bundle you can submit across, sir. Five ton bundle. Because I have a crane of five ton capacity.

agent

205.5s

Mhm. You can send the bundle of five ton.

agent

207.5s

Bundle as in you want a pallet packing, correct?

customer

209.5s

Pallet packing five ton.

agent

210.5s

Pallet packing is required. And any specific make you require, sir? Like for example, Tata, JSW, like that?

customer

214.5s

Any make. Any prime make. With a test certificate, that's it.

agent

216.5s

Ah okay, fine sir. TC will be given to you, not an issue.

agent

218.5s

And suppose if I'm giving you the quotation today, so when probably I can get the order?

customer

221.5s

Give me two days time, immediately I'll tell you.

agent

223.0s

But sir, the prices are very volatile. If I'm giving you quote today in next 10, 15 minutes, that price is price is valid till EOD only, till 7 PM.

customer

228.0s

So you can consider somewhere around two days time for us. Tomorrow, if you give the quote today, tomorrow or day after tomorrow I'll place the order.

agent

232.0s

But then revised price will be given, sir, after two days.

customer

234.5s

Okay.

unknown

235.0s

No, if you are giving the price now, what's the timeline to close it?

customer

238.0s

Seven.

agent

238.5s

Yeah, within next half an hour you will get the quote from my end.

unknown

240.5s

No, you tell the price.

customer

241.0s

What? Tell the price. Let us see, happy with the price, then we will think over.

agent

243.5s

Okay.

agent

244.0s

Okay, sir. Allow me some time, I'll get back to you. Okay? Your good name, sir? Sorry?

customer

246.5s

Varadaraj. Varadaraj.

agent

248.0s

Varadaraj. Okay, fine. Thank you so much.

customer

249.5s

Okay, okay.