Call 21112178953783811 2026-09-16 · dhruv · 1:26
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | English | 12 | customer_led (campaign_name:medium) |
Audio: clear: The agent's line quality degrades towards the end of the call, as noted by the customer.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.46
confidence high · +0/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only asked for quantity before the call was cut short by a bad line; no other fields were validated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call ended prematurely due to a technical issue.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended before pricing or closure could be discussed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
if you help me on the quotation, on the volume per se, that would be the next level of discussions.
did well
Opener acknowledges platform submission
CUSTOMER: I just raised a request to get the quotation.
No unnecessary re-pitching
AGENT: Yeah, so I just wanted to understand one thing, sir. Uh, what is the quantity you're looking for?
Summary
The customer, who had submitted a request online, asked for a quotation. The agent tried to clarify the required quantity, but the customer preferred to get a price first. The agent began to explain that price depends on quantity, but the call was interrupted by a poor connection. The agent promised to call back from a different number, and the call ended.
Coaching
When a customer is hesitant to share quantity, first validate the other details you have (product, size) and then explain *why* quantity is needed for an accurate price.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | CUSTOMER: I just raised a request to get the quotation. The customer confirmed they raised the request, and the agent's line of questioning followed from that context. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only asked for quantity before the call was cut short by a bad line; no other fields were validated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended prematurely due to a technical issue. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before pricing or closure could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | AGENT: Yeah, so I just wanted to understand one thing, sir. Uh, what is the quantity you're looking for? The agent correctly focused on clarifying the existing request and did not waste time re-pitching the platform. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | if you help me on the quotation, on the volume per se, that would be the next level of discussions. |
No, but because the problem is, because the problem is the pricing totally depends upon the... |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.354 | 12.8s | 23.4s | 49.8s | 3.6s | 276.6 | 0 | 6 | 6 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
2.1s
Hello.
customer
2.9s
Yes.
agent
3.6s
Alpha Tech Audio Private Limited?
customer
5.5s
Yes, Rajapratheep speaking. I just raised a request to get the quotation.
agent
8.9s
Yeah, so I just wanted to understand one thing, sir. Uh, what is the quantity you're looking for?
customer
13.0s
See, uh, right now it's basis the minimal for the qualification purpose and all that. But that decides on the price and all the other factors as well. So, that is the initial like approach. So, if you help me on the quotation, on the volume per se, that would be the next level of discussions. I have to get into...
agent
28.0s
No, but because the problem is, because the problem is the pricing totally depends upon the...
customer
31.0s
Your voice is breaking, Rohit.
agent
32.8s
Am I audible now? Hello? Am I audible?
customer
34.5s
No. It's not, the line is not clear. It's very...
agent
37.5s
I'm calling you from my personal number. I'm calling you again.