Call 21112178953312831 2026-09-16 · soumya · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Wrap up time exceeded :0 | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | customer_led (campaign_name:medium) |
Audio: clear: The call appears to be a confused interaction, possibly a call-back to a missed call that the customer does not recall making.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call did not progress to the point where requirements could be discussed or validated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent incorrectly stated the customer called them ('I just got a call from you') instead of acknowledging the platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery was attempted as the call failed at the opening.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
No sir, I just got a call from you.
Summary
The call failed to start. The agent incorrectly stated that the customer had called them, leading the customer to deny making any call. The conversation did not proceed past this initial confusion, and no business was discussed.
Coaching
For a customer-led call, you must open by referencing their online inquiry, not by claiming they called you, which caused this call to fail immediately.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent incorrectly stated the customer called them ('I just got a call from you') instead of acknowledging the platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call did not progress to the point where requirements could be discussed or validated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery was attempted as the call failed at the opening. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | No sir, I just got a call from you. The agent did not pitch anything, thus avoiding any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.38 | 4.9s | 8.0s | 43.1s | 2.0s | too short | 0 | 6 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हॅलो?
agent
1.2s
Hello?
हॅलो?
customer
1.9s
Yes?
हाँ जी?
agent
2.9s
Hello?
हॅलो?
customer
3.6s
Yes, speak.
हाँ बोलो।
agent
4.6s
Who is speaking?
कौन बात कर रहे?
customer
6.0s
Who do you want to talk to?
किससे करनी है बात आपको?
agent
7.6s
Hello?
हॅलो?
customer
8.5s
Yes, who do you want to talk to?
हाँ, आपको किससे बात करनी है?
agent
10.5s
Sir, speak.
सर, बोलिए।
customer
11.8s
Who do you want to talk to?
किससे बात करनी है आपको?
agent
13.5s
No sir, I just got a call from you.
नहीं सर, मुझे आपका कॉल आया अभी just.
customer
16.5s
No, I didn't make any call.
ना, मैंने तो नहीं किया कोई कॉल।
customer
20.0s
I didn't make any call.
मैंने कोई कॉल नहीं किया।