Call 21112178842591023 2026-09-03 · sudeeps · 0:52
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Call_back_later | full conversation 15 turns, clean transcript (7% inaudible) | Hindi | 15 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background conversation on the customer's side makes it difficult to hear the main call clearly at times.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and instead opened with a standard company introduction.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer ended the call before the agent could begin discovery.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
This is Sudeep speaking, from JSW One MSME, from Jindal.
Summary
After initial connection issues, the agent introduced themself and their company. The customer immediately stated they would call back, and the call ended before any business details could be discussed.
Coaching
The call was too short for a full evaluation, but remember to always open by referencing the customer's online inquiry to show you're responding to their specific request, not cold calling.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge the customer's platform submission and instead opened with a standard company introduction. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer ended the call before the agent could begin discovery. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | This is Sudeep speaking, from JSW One MSME, from Jindal. The agent did not re-pitch the portfolio as the call ended immediately after the introduction. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.567 | 8.0s | 6.1s | 37.9s | 2.3s | 195.0 | 0 | 7 | 8 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Yes?
हां?
customer
0.8s
Hello?
हेलो?
agent
4.0s
Hello?
हेलो?
customer
4.8s
Hello?
हेलो?
agent
5.5s
Hello, Mangal Agency?
हेलो, मंगल एजेंसी?
customer
7.0s
[inaudible]
agent
9.0s
Hello?
हेलो?
customer
9.8s
Yes?
हां जी?
agent
10.6s
Am I speaking with Mangal Agency, sir?
मंगल एजेंसी में बात हो रही है सर?
customer
12.5s
Speak.
बोलो।
agent
13.2s
This is Sudeep speaking, from JSW One MSME, from Jindal.
सुदीप बोल रहा था ना, JSW One MSME से, जिंदल से।
customer
16.2s
I will call you.
मैं आपको करता हूं।
agent
17.8s
Yes sir? Sorry?
जी सर? सॉरी?
customer
19.0s
Hello?
हेलो?
agent
20.0s
Hello?
हेलो?