Call 34972178296883372 2026-07-02 · dhruv · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | English | 10 | customer_led (campaign_name:medium) |
Audio: clear: There is some background office noise on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: cement
material: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed the product type (cement) before realizing it was for the wrong department; no other details were validated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the agent immediately moved to transfer the call upon identifying the product mismatch.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or timeline, instead committing to an internal transfer to the correct department.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh, sir you made an inquiry right now.
No unnecessary re-pitching
Actually, this is the steel department. I'll ask the cement team to connect.
Summary
The customer inquired about cement following an online submission. The agent, from the steel department, correctly identified the product mismatch. The agent informed the customer that the correct team (cement) would connect with them to discuss their requirement for 500 bags.
Coaching
When transferring a lead to another department, try to confirm key details like quantity and delivery location to ensure a smoother handover for the next agent.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh, sir you made an inquiry right now. Agent correctly acknowledged the customer's recent online inquiry. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | Your requirement is of cement? Agent only confirmed the product type (cement) before realizing it was for the wrong department; no other details were validated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the agent immediately moved to transfer the call upon identifying the product mismatch. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price or timeline, instead committing to an internal transfer to the correct department. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Actually, this is the steel department. I'll ask the cement team to connect. Agent correctly identified the product mismatch and did not attempt to pitch irrelevant steel products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.794 heavy | 12.7s | 3.3s | 32.0s | 5.1s | 292.9 | 0 | 5 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
5.1s
Hello.
agent
5.9s
Hello.
customer
6.7s
Hello.
agent
7.6s
Uh, sir calling from JSW One MSME, Jindal Steel Works Mumbai.
customer
10.1s
Yes, tell me.
agent
11.2s
Uh, sir you made an inquiry right now.
customer
12.4s
Yes.
agent
13.0s
So I've called you up in respect to understand the same. Your requirement is of cement?
customer
16.9s
Yes, 500 bags, how much?
agent
19.7s
Okay. Uh, so I'll ask the cement team to connect with you, sir. Actually, this is the steel department. I'll ask the cement team to connect.