Call 21112178886255461 2026-09-08 · sudeeps · 1:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.39
confidence high · +0/−6
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was for cement, which the agent doesn't handle, so no steel requirement fields were revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only discovered the end application (construction); no other discovery questions were asked as the customer had no steel requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
No price or timeline was discussed as the customer did not have a requirement for the agent's product line (steel).
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
I see, sir, that you have also created an inquiry in the system regarding cement material.
No unnecessary re-pitching
Okay. I'll tell ma'am to connect, she will call you.
Summary
The agent contacted a customer who had placed an inquiry for cement on the JSW One platform. The agent, who handles steel, confirmed the customer's business is construction and their immediate need is only for cement. The agent correctly informed the customer that the relevant team would call them back and ended the call.
Coaching
You correctly identified the customer's need was for cement and routed it to the right team. Good job also checking for an immediate steel requirement before ending the call.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I see, sir, that you have also created an inquiry in the system regarding cement material. Agent correctly referenced the specific inquiry the customer created on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was for cement, which the agent doesn't handle, so no steel requirement fields were revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Agent only discovered the end application (construction); no other discovery questions were asked as the customer had no steel requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
No price or timeline was discussed as the customer did not have a requirement for the agent's product line (steel). |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay. I'll tell ma'am to connect, she will call you. Agent did not pitch steel after learning the customer's need was for cement, and instead correctly routed the lead. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.726 heavy | 24.9s | 9.4s | 36.7s | 5.9s | 267.5 | 0 | 10 | 10 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
हॅलो.
agent
1.5s
Hello, Mr. Aman Yadav from Ananya Enterprises?
हॅलो, मिस्टर अमन यादव फ्रॉम अनन्या एंटरप्राइजेस?
customer
4.0s
Yes, speak.
जी, बोलिए।
agent
4.9s
Am I speaking with Amanjit sir?
अमनजीत सर बात हो रही है?
customer
6.3s
Yes, this is Aman speaking.
जी, अमन ही बोल रहा था।
agent
7.4s
This is Sudeep speaking, sir, from JSW One MSME.
सुदीप बोल रहा हूं सर, JSW One MSME से।
customer
9.8s
Yes.
जी।
agent
10.3s
Your company was registered on the portal for Indore.
ये आपकी कंपनी रजिस्टर्ड हुई थी पोर्टल पर इंदौर के लिए।
customer
13.0s
Yes, yes.
हां हां।
agent
13.5s
I see, sir, that you have also created an inquiry in the system regarding cement material.
मैं देख रहा हूं सर आपने एक सिस्टम में इंक्वायरी भी बनाई है सीमेंट मटेरियल को लेके।
customer
16.3s
It was made for cement.
सीमेंट के लिए बनाई है।
agent
17.9s
Okay, okay, okay. I, sir, specifically look after the steel segment, okay? For cement, there's a Somya ma'am, I will tell her to connect with you.
अच्छा अच्छा अच्छा। मैं ना सर स्पेसिफिकली स्टील सेगमेंट देखता हूं, ओके? सीमेंट के लिए सोम्या मैम करके मैं उनको बोलता हूं आपको कनेक्ट करेगी।
customer
24.0s
Yes, yes, yes, okay.
जी जी जी, ठीक है।
agent
25.1s
Was there anything for steel immediately?
स्टील में कुछ था क्या इमीडिएटली?
customer
26.7s
What?
क्या?
agent
27.2s
Do you have any requirement for steel right now? Or do you only deal in cement?
स्टील में अभी कुछ रिक्वायरमेंट है आपको? कि सीमेंट में ही डील करते हो आप?
customer
30.0s
Right now, sir, it's only for cement. I mean, my work is in construction, so we build roads and all.
अभी तो सर सीमेंट में ही है। मतलब मेरा कंस्ट्रक्शन का काम है तो रोड वगेरा बनाते हैं हम।
agent
34.3s
Hmm hmm.
हम्म हम्म।
customer
35.0s
So that's why.
तो इसीलिए है।
agent
35.8s
Okay. I'll tell ma'am to connect, she will call you. Okay? Okay, thank you.
ठीक है। मैं बोलता हूं मैडम को कनेक्ट, वो करेंगी कॉल आपको। ओके? चलो, थैंक यू।