Call 21112178971296361 2026-09-18 · dhruv · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | English | 19 | customer_led (campaign_name:medium) |
Audio: clear
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
material: cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.44
confidence high · +2/−10
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any steel specifications as the lead was for cement.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent asked one discovery question about the business type before routing the lead.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
No price or timeline was discussed as the customer had no steel requirement.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
I suppose you have shared a requirement for cement.
No unnecessary re-pitching
do you have any sort of requirement in steel also?
Summary
The agent contacted a customer who had submitted a requirement for cement. As the agent is from the steel division, they briefly checked for a steel requirement, which the customer denied. The agent then correctly informed the customer that the cement team would contact them to handle their request.
Coaching
Your handling of this mis-routed lead was perfect; you correctly identified the customer's need, confirmed their business type, and efficiently routed them to the right team.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I suppose you have shared a requirement for cement. Agent correctly acknowledged the customer's submission on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any steel specifications as the lead was for cement. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | what are we into manufacturing or self-consumption? Agent asked one discovery question about the business type before routing the lead. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
No price or timeline was discussed as the customer had no steel requirement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | do you have any sort of requirement in steel also? Agent made a single, appropriate cross-sell attempt rather than re-pitching the entire platform. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.786 heavy | 22.4s | 6.1s | 43.5s | 6.5s | 297.3 | 0 | 9 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.5s
Hello?
customer
2.2s
Yeah.
agent
2.8s
Nina Prasad Private Limited?
customer
4.3s
Yes.
agent
5.0s
Uh sir, basically I'm calling from JSW One MSME. I suppose you have shared a requirement for cement.
customer
9.3s
Yeah.
agent
10.0s
Uh yes sir. So I had called you up in respect to understand, uh you require, do you have any sort of requirement in steel also?
customer
15.2s
No, no.
agent
16.0s
Okay, so only cement.
customer
17.1s
Yeah.
agent
17.9s
Okay. And uh what are we into manufacturing or self-consumption?
customer
20.3s
Construction, construction. Waterproofing and construction.
agent
22.6s
Okay, so you are into construction model.
customer
24.1s
Yeah.
agent
24.8s
Okay sir, I'll do that. So I'll ask the cement team to connect with you because I am from the steel division. I'll ask the cement team and I'll get back, they'll get back to you sir.
customer
31.5s
Okay sir, no issue.
agent
32.5s
Perfect. Thank you.
customer
33.4s
Okay. Yeah.