Call 21112178894398871 2026-09-09 · sudeeps · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: clear: The customer speaks briefly and to the point.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer immediately asked for a different product (cement), preventing the agent from revalidating any steel requirements.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked one relevant discovery question, but this is below the threshold of 2 for a 'partial' score.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
No closure was attempted as the customer did not have a requirement for steel. The agent correctly routed the call instead.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Your company was registered on our portal, sir...
No unnecessary re-pitching
Actually, I look after the steel segment... Did you have any requirement in steel, sir?
Summary
The customer, who registered on the portal, immediately asked for the price of '53 OPC' cement. The agent, who handles the steel segment, correctly identified the product mismatch, confirmed the customer only deals in cement, and promised a callback from the cement team within a few minutes.
Coaching
You handled this misrouted cement lead perfectly by quickly identifying the customer's need and transferring them to the correct team. This is the ideal way to manage these calls.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered on our portal, sir... The agent correctly acknowledged the customer's registration on the JSW One portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer immediately asked for a different product (cement), preventing the agent from revalidating any steel requirements. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Did you have any requirement in steel, sir? The agent asked one relevant discovery question, but this is below the threshold of 2 for a 'partial' score. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
No closure was attempted as the customer did not have a requirement for steel. The agent correctly routed the call instead. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Actually, I look after the steel segment... Did you have any requirement in steel, sir? The agent correctly identified the customer wanted cement and did not unnecessarily pitch the steel portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.826 heavy | 19.0s | 4.0s | 32.0s | 5.9s | 284.2 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
agent
1.3s
Hello, Maruti Infratech?
customer
3.0s
Speak.
बोलो।
agent
3.7s
Yes sir, this is Sudeep speaking from JSW One, Jindal Steel.
हां सर, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील।
customer
6.6s
Speak.
बोलिए।
agent
7.2s
Your company was registered on our portal, sir, and your... actually sir's requirement...
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे और अपना एक्चुअली सर का रिक्वायरमेंट...
customer
10.4s
What is the rate now for 53 OPC?
क्या रेट क्या है अभी 53 का OPC का?
agent
12.4s
OP... you need it in cement, right sir?
OP... सीमेंट में चाहिए ना आपको सर?
customer
14.2s
Yes.
हां।
agent
14.6s
Actually, I look after the steel segment, I look after the steel department. From the cement team, we have Soumya ma'am. I will tell her. Did you have any requirement in steel, sir?
Actually मैं है ना steel सेगमेंट देखता हूं, steel डिपार्टमेंट देखता हूं। सीमेंट टीम से सौम्या मैम है हमारी। मैं उनको बोलता हूं। Steel में कुछ रिक्वायरमेंट था क्या सर?
customer
20.8s
No, no.
नहीं नहीं।
agent
21.5s
Oh, you only deal in cement. Okay. I will tell Soumya, she will call you. Give me two to five minutes. Okay.
अच्छा आप सीमेंट में ही डील करते हो। ठीक है। मैं सौम्या को बोलता हूं, करेंगी कॉल आपको। दो पांच मिनट दीजिए। Okay.
customer
26.3s
Yes.
हां।