Call 21112178910174781 2026-09-11 · dhruv · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: cement
material: None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.51
confidence high · +2/−12
from 9 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only asked about the product before correctly identifying the lead needed to be routed to another team, so no other fields were revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call was correctly identified as a wrong product line and routed to the appropriate team.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The agent did not attempt to close a steel sale, and instead correctly offered to connect the customer with the cement team.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Uh sir, you had created an inquiry on our portal, so is this request for cement or what?
No unnecessary re-pitching
Uh sir, you had created an inquiry on our portal, so is this request for cement or what?
Summary
The customer confirmed they had raised an inquiry on the portal but that the steel (MMS) portion was already closed. They now only require cement. The agent correctly identified this was for a different product team and promised to have the cement team connect with the customer.
Coaching
You did the perfect thing on this call by quickly identifying the customer needed cement and routing them to the correct team. The low pitch score is a system artifact and does not reflect poor performance.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, you had created an inquiry on our portal, so is this request for cement or what? The agent immediately and correctly referenced the customer's inquiry on the JSW One portal. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only asked about the product before correctly identifying the lead needed to be routed to another team, so no other fields were revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was correctly identified as a wrong product line and routed to the appropriate team. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not attempt to close a steel sale, and instead correctly offered to connect the customer with the cement team. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, you had created an inquiry on our portal, so is this request for cement or what? The agent did not pitch any products and focused solely on addressing the customer's existing inquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.444 | 11.2s | 14.0s | 41.8s | 5.4s | 203.6 | 0 | 8 | 8 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
हॅलो.
agent
0.8s
Hello.
हॅलो.
customer
2.0s
You are speaking from the JSW One platform, right?
JSW One platform से बोल रहे हो ना आप?
agent
4.5s
From JSW.
JSW से.
customer
5.3s
Yeah.
agent
5.8s
Yes.
हां जी।
agent
6.5s
Uh sir, you had created an inquiry on our portal, so is this request for cement or what?
अह सर आपने कुछ इन्क्वायरी बनाया था हमारे पोर्टल पे, सो ये रिक्वेस्ट सीमेंट और वॉट?
customer
11.8s
Cement.
customer
12.8s
Okay, there is a requirement for cement and also for MMS, module mounting structure.
Okay, cement का रिक्वायरमेंट है और MMS का भी, module mounting structure का भी रिक्वायरमेंट है।
agent
18.0s
Okay.
customer
18.5s
So we closed it, your executive had come.
तो हम लोग क्लोज कर दिए, आपका एग्जीक्यूटिव आया था।
agent
21.0s
Yes, yes.
हां हां।
customer
21.8s
Yes, yes. Only cement is needed now.
हां हां। खाली सीमेंट का चाहिए अभी।
agent
24.5s
Okay sir, I will tell a cement team to connect with you.
ठीक है सर, मैं एक सीमेंट टीम को बोलता हूं आपसे कनेक्ट करने के लिए।
customer
28.0s
Okay ji.
Okay जी।
agent
29.0s
Okay.