Call 21112178912830811 2026-09-11 · sudeeps · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 18 turns, clean transcript (6% inaudible) | Hindi | 18 | customer_led (campaign_name:medium) |
Audio: noisy: The customer's audio is extremely choppy and breaks up throughout the call, making their side very difficult to transcribe.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only revalidated product/grade and quantity (2/5) before the call was aborted due to a technical issue.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked before the call ended due to poor line quality.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended before any pricing or timeline could be discussed or committed.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Your company was registered on the portal, sir. You have created an inquiry in the system.
No unnecessary re-pitching
I am Sudip speaking from JSW One, Jindal Steel.
Summary
The agent contacted a customer regarding a portal inquiry for 25 MT of 550-grade steel plate. The agent confirmed the product and quantity, but the call suffered from poor audio quality. The conversation ended with the agent promising to call back from a different number to resolve the connection issue.
Coaching
When a call has a poor connection, prioritize confirming the most critical details (product, quantity, location) immediately before the line drops.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your company was registered on the portal, sir. You have created an inquiry in the system. The agent correctly opened by referencing the customer's action on the platform. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 | Which material do you need? ... What is the quantity? Agent only revalidated product/grade and quantity (2/5) before the call was aborted due to a technical issue. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the call ended due to poor line quality. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any pricing or timeline could be discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I am Sudip speaking from JSW One, Jindal Steel. The agent did not pitch any unnecessary products or services; the call was focused on the inquiry. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.634 | 16.6s | 9.6s | 46.8s | 4.6s | 245.8 | 0 | 9 | 9 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello, Mahamanyu Security Services.
हॅलो, महामन्यु सिक्युरिटी सर्विसेस
agent
4.6s
I am Sudip speaking from JSW One, Jindal Steel.
सुदीप बोल रहा हूं जेएसडब्ल्यू वन से, जिंदाल स्टील।
customer
7.1s
Yes.
जी।
agent
7.5s
Your company was registered on the portal, sir. You have created an inquiry in the system. So, you needed material in grading, sir?
ये आपकी कंपनी रजिस्टर्ड हुई थी सर पोर्टल पर। आपने एक इंक्वायरी बनाई है सिस्टम में। तो ग्रेडिंग में मटेरियल चाहिए था सर आपको?
customer
12.5s
Yes.
जी।
agent
12.9s
Hello? Which material do you need?
हॅलो? कौनसा मटेरियल चाहिए आपको?
customer
14.9s
Steel plate of 550 grade.
स्टील प्लेट फाइव फिफ्टी ग्रेड का।
agent
16.6s
Huh?
हां?
customer
17.1s
Steel plate of 550 grade.
स्टील प्लेट फाइव फिफ्टी ग्रेड का।
agent
18.6s
What is the quantity?
कितना क्वांटिटी है?
customer
19.7s
Twenty-five MT [inaudible]
ट्वेंटी फाइव एम टी [inaudible]
agent
21.4s
Your voice is breaking, sir. Hello?
आवाज ब्रेक हो रही है सर आपकी। हॅलो?
customer
23.0s
Is my voice audible, sir?
क्या आवाज आ रहा है सर?
agent
23.8s
Yes?
जी?
customer
24.4s
Yes sir.
जी सर।
agent
25.3s
Mister Harsh? Arshdeep ji, your voice is breaking. Hello?
मिस्टर हर्ष? अर्शदीप जी आपकी आवाज ब्रेक हो रही है। हॅलो?
customer
28.2s
Is it coming now?
अभी आ रहा है ना?
agent
29.1s
Wait, I will call you from my official number.
रुको मैं आपको कॉल करता हूं मेरे ऑफिशियल नंबर से।