Call 34972178289625590 2026-07-01 · Rohit Mishra · 3:11
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 41 turns, clean transcript (0% inaudible) | English | 41 | customer_led (campaign_name:medium) |
Audio: clear: Some light background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +16/−6
from 26 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end application and missed all other discovery questions like monthly requirement or current suppliers.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent revalidated product type, quantity, and delivery location, but missed confirming the width and delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Yeah, Mr. Venkatesh, I can see that you have made some inquiry from Vijay, you are from Vijayawada, right?
Closure with price & timeline
Alright. I'll just get back to you with the rates.
Summary
The customer, a fabricator from Vijayawada, inquired online for 5 MT of 1.5mm GI sheets, citing high local prices. The agent acknowledged the inquiry, explained that a 10 MT order would have a lower per-ton freight cost, and the customer agreed to receive a quote for 10 MT. The agent promised to revert with a delivered price.
Coaching
You correctly identified the customer's price sensitivity, but missed the chance to ask more discovery questions about their business (like monthly usage or current suppliers) to build a stronger sales case.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yeah, Mr. Venkatesh, I can see that you have made some inquiry from Vijay, you are from Vijayawada, right? Agent correctly acknowledged the customer's online inquiry at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | And you need HR sheets if I'm not wrong? ... GI, GI sheet, okay. ... can we go with 10 tons? ... you need this delivered at Vijayawada Agent revalidated product type, quantity, and delivery location, but missed confirming the width and delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | And what is the purpose of this sheet? Agent only asked about the end application and missed all other discovery questions like monthly requirement or current suppliers. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Alright. I'll just get back to you with the rates. Agent committed to providing a price and set the next step as reverting with a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | And the coating grade for this GI sheet will be 80 GSM or 120 GSM, what will be it? Agent focused entirely on the customer's requested product (GI sheet) and did not pitch irrelevant items. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.401 | 54.7s | 81.7s | 54.6s | 10.9s | 306.0 | 0 | 22 | 19 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
0.9s
Yes, good afternoon Mr. Venkatesh Rao.
customer
2.3s
Ah, good afternoon.
agent
3.0s
Ah Rohit this side from JSW.
customer
4.4s
Ah ha, okay okay.
agent
5.3s
Yeah, Mr. Venkatesh, I can see that you have made some inquiry from Vijay, you are from Vijayawada, right?
customer
9.7s
Yes, I am from Vijayawada.
agent
10.7s
And you need HR sheets if I'm not wrong?
customer
12.8s
Yeah, I need a 1.5 mm thickness galvanized GP GP sheet.
agent
15.8s
GI, GI sheet, okay.
agent
16.5s
Okay. And what is the purpose of this sheet? What is like I can see your company's
customer
19.5s
Actually we have a mission of we can call fabricating mission. We have so many customers I have. We are purchased in near local customer local shops. Uh it got to be very high to me cost. I'm paying that cost.
customer
27.5s
So I'm directly contacting you by purchasing five tons. Minimum minimum five tons.
agent
31.0s
But see, five tons if you go with our our MOQ is say five tons for sure. But if you go with five tons, the rates will come high because the vehicle we are we are having, we will be supplying you from the vehicle is say supposedly 10 metric tons.
agent
38.6s
So automatically the freight gets doubled for if you calculate the per metric freight.
customer
42.0s
No no, just I want to know how much price per kg should I take from here, uh including delivery charges.
agent
46.0s
Hm hm. I need to check it out.
agent
47.5s
It also depends on quantity. What can you just confirm me the quantity you want to buy right now?
customer
51.5s
Hello, we are going for minimum minimum starting minimum five tons.
agent
54.6s
See minimum, no, actually, can we can we go with 10 tons?
customer
56.8s
Because if I go with the 10 tons, the price will be reduced, no?
customer
59.5s
You are saying that. Okay okay, then then tell me how much pricing for 10 tons.
agent
103.6s
Okay, okay, sure. Give me some time. And you need this delivered at Vijayawada
customer
107.0s
Rathunagar, yes, my place, my place, yes, Vijayawada Rathunagar.
agent
109.0s
Okay.
agent
109.8s
And the coating grade for this GI sheet will be 80 GSM or 120 GSM, what will be it?
customer
113.0s
80 80 GSM IS 277, yes yes, regular regular.
agent
115.8s
80 GSM and spangle type is regular.
agent
119.8s
Okay, I'll just let you know, okay? When as soon as I get the quote, I'll give you the FOR, I mean the delivered rates.
customer
123.5s
Actually I'm searching the JSW office in Vijayawada from past two days.
customer
127.0s
Later I'm go with online.
agent
128.0s
No one is, no one no one has like spoken to you yet, right?
customer
130.6s
Yes, yes, yes.
agent
131.5s
No problem.
agent
132.0s
I'll just share my personal number as well over your WhatsApp. I'll share my visiting card.
customer
135.0s
Okay.
agent
135.5s
Uh yeah.
agent
136.5s
Alright. I'll just get back to you with the rates.
customer
138.5s
Yeah, thank you.
agent
139.5s
Okay. Thank you. Bye.
customer
141.5s
Okay.