21112178877250421 · Call

Call 21112178877250421 2026-09-07 · sudeeps · 3:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	—	full conversation 63 turns, clean transcript (0% inaudible)	Marathi	63	customer_led (campaign_name:medium)

Audio: clear: The conversation switches from Hindi to Marathi midway through the call.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

9.0/10

full conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

2 /4 flags

segment: trader MOQ: None MT None

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.25

confidence high · +0/−2 from 6 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−1.0 pts Discovery (5 Qs, woven naturally) The agent successfully discovered the end use (trading), discussed brands, and confirmed payment terms. However, monthly tonnage and JSW's share of wallet were not asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Your company was registered on our portal, sir.

Revalidate every field

you need TMT rods? ... 550D. ... आठ, दस, बारह, सोळा ... टोटल दस टन हो गया। डिलीवरी कहां पे है? ... Immediate requirement होती का ही?

Summary

The customer, a trader from Pune, inquired about TMT 550D bars after registering on the portal. He requires 10 tons total, split across four sizes (2.5T each). The agent gathered all requirements but identified two potential issues: the customer is a trader, which may be against policy, and the per-size quantity is below the 5-ton MOQ. The agent committed to checking eligibility and sending a quote for SAIL TMT.

Coaching

When a customer's requirement is below the stated MOQ for a single size (2.5T here vs. our 5T rule), clarify upfront if we can make an exception before committing to a quote.

Missed: CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Your company was registered on our portal, sir. The agent correctly referenced the customer's prior platform activity (registration) at the start of the call.
CL2 Revalidate every field	3	full	5	3.0	you need TMT rods? ... 550D. ... आठ, दस, बारह, सोळा ... टोटल दस टन हो गया। डिलीवरी कहां पे है? ... Immediate requirement होती का ही? The agent successfully validated all 5 required fields: product/grade (TMT 550D), dimensions (8,10,12,16mm), quantity (10T), location (Pune), and timeline (not immediate).
CL3 Discovery (5 Qs, woven naturally)	2	partial	3	1.0	और ये क्या पर्पस से, ट्रेडिंग के पर्पस से ले रहे हो आप...? ... हे कोणत्या कंपनीचा हवं आहे? JSW, Tata, SAIL? ... आपलं पेमेंट टर्म 100% ऍडव्हान्स असतं against PI. ... चालेल ना? The agent successfully discovered the end use (trading), discussed brands, and confirmed payment terms. However, monthly tonnage and JSW's share of wallet were not asked.
CL4 Closure with price & timeline	2	pass	–	2.0	But if I am giving you the quotation today, I will need the order today itself. You will have to make the payment tomorrow. Although a price wasn't given on the call, the agent committed to a quotation and clearly stated the timeline and conditions for closing the order.
CL5 No unnecessary re-pitching	1	pass	–	1.0	We have all, sir. We don't do Poland. We do JSW, Tata, SAIL, we do RINL. The agent did not pitch the entire portfolio, only listing the relevant TMT brands carried in direct response to the customer's question.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.712	101.7s	41.1s	81.2s	42.6s	215.3	0	32	31	28

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.4s

Hello

हॅलो

agent

1.0s

Hello

हॅलो

customer

1.5s

Tirupati Traders?

तिरुपती ट्रेडर्स?

agent

2.7s

Uh sir Sudeep here from JSW One MSME.

customer

5.1s

Yes?

हां?

agent

5.6s

I'm calling from JSW One, sir, can you hear me?

JSW One से बोल रहा हूं सर, आवाज आ रही है?

customer

7.5s

Yes, tell me, sir.

हां बोलिए ना सर जी।

agent

8.4s

Your company was registered on our portal, sir. You haven't created any inquiry in the system yet. So I just wanted to understand what are you planning to buy now?

ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपने अभी तक कोई इन्क्वायरी नहीं बनाई है सिस्टम में। So just wanted to understand अभी क्या प्लानिंग कर रहे हो आप लेने का?

customer

13.8s

Uh, what is the rate, sir, for today from you?

अह रेट क्या है सर जी अभी आज का आपका?

agent

15.6s

I can't see on the inquiry what you need. Can you tell me your grade?

मैं इन्क्वायरी पे मेरेको दिख नहीं रहा है आपको क्या चाहिए। आप मुझे आपकी ग्रेड बता सकते हो?

customer

18.7s

550.

agent

19.4s

Okay, you need TMT rods?

अच्छा TMT rods चाहिए आपको?

customer

20.6s

Yes.

हां।

agent

20.9s

The bendable one?

बेंड वाला?

agent

21.5s

550 or 550D?

550 की 550D?

customer

22.9s

550D.

agent

23.8s

Okay. And for what purpose, are you buying for trading purposes or do you have some project or something in hand?

अच्छा। और ये क्या पर्पस से, ट्रेडिंग के पर्पस से ले रहे हो आप की कुछ प्रोजेक्ट वगेरा है हाथ में?

customer

27.4s

No, trading, for trading purposes. I have a shop.

नहीं ट्रेडिंग, ट्रेडिंग के पर्पस से। मेरा शॉप है।

agent

29.4s

You have a shop. What is the quantity?

शॉप है आपका। कितनी क्वांटिटी है?

customer

30.6s

Right now, 2500-2500, meaning around 10 tons.

अभी पच्चीस सौ पच्चीस सौ के मतलब एक दस टन के आसपास है।

agent

33.4s

2500-2500, I didn't understand.

पच्चीस सौ पच्चीस सौ मतलब समझा नहीं।

customer

34.6s

Is your quantity per kg or per bundle, I mean?

अभी वो आपका क्वांटिटी का केजी पर है या बंडल पे है मतलब?

agent

36.8s

You tell me how much you need. Our MOQ is 5 tons for a single size.

आपको कितना चाहिए आप बताओ। हमारा तो MOQ है सिंगल साइज में 5 ton.

customer

39.4s

For 8, 10, 12, 16, right, I need 2.5 tons each.

आठ, दस, बारह, सोळा का है ना, ढाई ढाई टन चाहिए।

agent

41.9s

8, 10, 12, 2.5 tons each?

आठ, दस, बारह, ढाई ढाई टन चाहिए?

customer

43.4s

Yes.

हां।

agent

43.8s

And above that, I mean this totals to only 7.5, right? Is this all?

और उसके ऊपर, मतलब ये तो टोटल साढ़े सात ही हो गया ना ये तो। इतना ही है क्या?

customer

46.3s

8, 10, 12, 16, it becomes 10 tons.

आठ, दस, बारह, सोळा, दस टन होता है।

agent

48.1s

Is there 16 as well?

सोळा भी है क्या?

customer

48.7s

Yes.

हां।

agent

49.1s

Okay, total 10 tons. Where is the delivery?

अच्छा, टोटल दस टन हो गया। डिलीवरी कहां पे है?

customer

51.0s

Pune, Daund, Kedgaon Chaukula.

पुणे, दौंड, केडगाव चौफुला.

agent

53.4s

Pune, Daund. Do you know Marathi, sir? What is your name?

पुणे, दौंड. मराठी येते का सर आपणा? काय नाव आपलं?

customer

55.1s

Yes. Dheeraj Konde, Tirupati Traders, Pargaon.

हो. धीरज कोंडे, तिरुपती ट्रेडर्स, पारगाव.

agent

57.4s

Is your name Dheeraj? Dheeraj Konde. Okay. Do you need this in primary or secondary?

धीरज नाव आहे का? धीरज कोंडे. ठीक आहे. हे प्रायमरी मध्ये हवं आपल्याला की सेकंडरी मध्ये?

customer

100.2s

What? What?

काय काय?

agent

100.7s

Which company's do you need? JSW, Tata, SAIL?

हे कोणत्या कंपनीचा हवं आहे? JSW, Tata, SAIL?

customer

102.6s

Which ones do you have? Which one can I get from you?

आपल्याकडे कोणतं कोणतं आहे? कोणाला भेटतं का आपल्याकडे?

agent

104.4s

We have all, sir. We don't do Poland. We do JSW, Tata, SAIL, we do RINL.

सगळे आहे सर. पोलंड नाही करत आपण. JSW, Tata, SAIL करतो, RINL करतो.

customer

107.2s

What is your rate for SAIL, sir?

SAIL चा काय रेट आहे आपला सर?

agent

108.4s

Was this an immediate requirement?

Immediate requirement होती का ही?

customer

109.5s

No, no, not like that.

नाही नाही, तसं नाही काय.

agent

110.6s

You only needed the rate?

फक्त रेट पाहिजे होता तुम्हाला?

customer

111.5s

Yes, the rate, I mean, if your and our company's rate matches, then we will buy from you only, that's what I'm saying.

हो रेट म्हणजे, जर तुमचं आणि आमचं कंपनीचं रेट जर मॅच झालं तर मग तुमच्याकडूनच घेऊन ना आपण, असं म्हणतोय मी.

agent

115.4s

That delivery address of yours, Kedgaon, Rode, Pargaon. This GST number?

ते तुम्ही ते डिलिव्हरी ऍड्रेस केडगाव, रोडे, पारगाव. GST नंबर हा?

customer

117.5s

Yes, yes, this GST number. Yes. Our shop is there.

हा हा, GST नंबर हा. हो. शॉप आहे आपलं तिथं.

agent

119.6s

Is it a shop? 412203. Actually, what happens is the company doesn't do business with traders, sir. Okay?

शॉप आहे का? 412203. Actually काय कंपनी आहे ना ट्रेडर लोकांसोबत बिझनेस नाही करत सर. ठीक आहे?

customer

123.0s

Isn't it?

नाही का?

agent

123.4s

Yes, I will ask once if it's possible to do it or not. If they say it's okay, we can do it, then in that case, I will send you the quotation. Okay Dheeraj sir? Our payment term is 100% advance against PI.

हा, मी एकदा विचारून घेतो जमेल की जमेल की नाही करायला. जर ते म्हटले की ठीक आहे करू शकतो, मग त्या केस मध्ये तुम्हाला मी कोटेशन पाठवून देईल. Okay धीरज सर? आपलं पेमेंट टर्म 100% ऍडव्हान्स असतं against PI.

customer

129.3s

Hmm hmm hmm.

हं हं हं.

agent

130.0s

Will that work?

चालेल ना?

customer

130.6s

Yes, yes.

हो हो.

agent

131.1s

Okay, I will make an inquiry for SAIL once. We'll see what rate we get. But if I am giving you the quotation today, I will need the order today itself. You will have to make the payment tomorrow.

ठीक आहे मी एकदा SAIL ची इन्क्वायरी करून घेतो. किती काय रेट येतो बघू आपण. पण मी आज जर कोटेशन देतोय तुम्हाला, मला आजच ऑर्डर लागेल हा. उद्या पेमेंट करावा लागेल.

customer

136.0s

Okay, then give me the quotation, sir. If the quotation... I have my own personal GST number, it's not like that.

ठीक आहे मला कोटेशन तर द्या ना सर तुम्ही. कोटेशन जर... माझं वैयक्तिक स्वतः GST नंबर आहे, असं काही नाहीये.

agent

139.4s

Hmm.

हं.

customer

139.8s

Yes.

हा.

agent

140.3s

What is your story, I mean?

कसं आहे तुमचं स्टोरी म्हणजे?

customer

141.4s

This is my partnership firm. I also have a firm in my individual name.

माझं हे पार्टनरशिप फर्म आहे. माझी एक वैयक्तिक इंडिविज्युअल नावानी भी फर्म आहे.

agent

143.9s

What is the name?

काय नाव आहे?

customer

144.7s

Dheeraj Digambar Konde, in this very name, it's in my individual name.

धीरज दिगंबर कोंडे, ह्याच नावे, माझं इंडिविज्युअल नावानीच आहे.

agent

147.5s

It's in your individual name. Okay. Okay, but I'll ask once if we give to traders or not.

इंडिविज्युअल नावानी आहे. ओके. ठीक आहे पण मी एकदा विचारून घेतो ट्रेडर लोकांना देतो की नाही.

customer

150.6s

Yes, yes.

हो हो.

agent

151.2s

Okay, okay.

ओके, ओके.