Call 21112178911546471 2026-09-11 · dhruv · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | English | 13 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise (a baby crying) on the customer's side throughout the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only asked about quantity before the call ended due to an MOQ mismatch; other fields were not validated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended due to the MOQ issue before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The lead was correctly disqualified for low quantity, so no price or timeline was offered.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
P K Bhai Engineering?
No unnecessary re-pitching
Okay, no sir, actually that we can't serve.
Summary
The agent contacted the customer regarding a platform submission. The customer immediately clarified their requirement was only 1 MT, which was a mistake in the submission. The agent correctly identified this was below the minimum order quantity and professionally ended the call.
Coaching
You correctly identified that the 1 MT requirement was below our MOQ and ended the call efficiently; this was the right action for this lead.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | P K Bhai Engineering? The agent confirmed the company name, implicitly acknowledging the platform submission. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | So what is the quantity you require? The agent only asked about quantity before the call ended due to an MOQ mismatch; other fields were not validated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended due to the MOQ issue before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The lead was correctly disqualified for low quantity, so no price or timeline was offered. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, no sir, actually that we can't serve. The agent correctly ended the call after disqualifying the lead, without any unnecessary pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.571 | 7.6s | 5.7s | 35.7s | 2.0s | 228.9 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
0.8s
Hello.
customer
1.5s
Yes.
Ha.
agent
2.0s
P K Bhai Engineering?
customer
3.5s
Yes.
agent
4.2s
Sir, calling from JSW One MSME.
customer
6.8s
Sir, my order quantity is a mistake.
Sir, I order quantity is mistake.
agent
10.2s
So what is the quantity you require?
customer
12.8s
One MT.
agent
14.2s
Okay, no sir, actually that we can't serve.
customer
16.8s
Okay.
agent
17.8s
Yeah, thank you.
customer
18.8s
Yeah.