Call 21112178953352291 2026-09-16 · Rohit Mishra · 2:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | customer_led (campaign_name:medium) |
Audio: clear: Background conversation from one of the speaker's sides is audible at the very beginning, before the main call interaction starts.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.32
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Closure with price & timeline
Agent promised to send a quote but failed to provide a specific timeline for when the customer would receive it.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent successfully revalidated product, specs, and quantity but missed delivery location and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent identified the end use and monthly consumption (which the customer volunteered) but did not probe for current brands or other discovery points.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
You had registered on our platform, JSW One MSME. Uh and you had also created some requirement.
No unnecessary re-pitching
Did you have a requirement for CR CR sheet?
Summary
The customer, an electrical panel manufacturer, had a requirement for 2 tons of MS CRCA. The agent confirmed the product specifications and successfully handled the MOQ issue by getting the customer to agree to a 4-ton quantity. The call ended with the agent promising to send a quote, but without a specific timeline.
Coaching
When you promise to send a quote, always give a specific timeline, like 'You will have it in the next 15 minutes,' to set clear expectations and build trust.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had registered on our platform, JSW One MSME. Uh and you had also created some requirement. Agent correctly referenced the customer's prior action on the platform. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | Did you have a requirement for CR CR sheet?... 1.6 1250 2500... What is your quantity now? Agent successfully revalidated product, specs, and quantity but missed delivery location and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | Is it for trading or do you do some manufacturing?... What do you manufacture? Agent identified the end use and monthly consumption (which the customer volunteered) but did not probe for current brands or other discovery points. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent promised to send a quote but failed to provide a specific timeline for when the customer would receive it. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Did you have a requirement for CR CR sheet? Agent remained focused on the customer's stated requirement and did not attempt to pitch other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.722 heavy | 29.3s | 11.3s | 79.4s | 7.6s | 256.0 | 0 | 15 | 12 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello
हेलो
agent
5.8s
Hello
हेलो
agent
6.5s
Yes, Rajesh ji from here, I am speaking from JSW One.
हाँ, राजेश जी यहाँ से, मैं बोल रहा हूँ JSW One से।
customer
8.6s
Where are you calling from?
कहाँ से बात कर रहे हैं?
agent
9.8s
From JSW One.
JSW One से।
customer
10.6s
From Mumbai?
customer
11.9s
Speak.
बोलिए।
agent
12.6s
You had registered on our platform, JSW One MSME. Uh and you had also created some requirement.
आपने हमारे प्लैटफॉर्म पे JSW One MSME पे रजिस्टर किया था। अह एंड आपने कुछ रिक्वायरमेंट भी क्रिएट की थी।
agent
17.8s
Maybe you had a talk with sir? Did you have a requirement for CR CR sheet?
शायद आपका सर से बात हुआ है क्या? CR CR शीट की रिक्वायरमेंट थी क्या आपको?
customer
21.0s
Yes, MS CRCA.
हाँ, MS CRCA.
agent
22.1s
Yes yes yes, okay. 1.6 1250 2500.
हाँ हाँ हाँ, ओके। 1.6 1250 2500.
customer
24.6s
Yes.
हाँ जी।
agent
25.3s
What is your quantity now?
कितना क्वांटिटी है अभी आपका?
customer
27.1s
Sir, I get two tons of material every fifteen days.
सर, मेरी हर पंद्रह दिन में दो टन माल आता है।
agent
30.1s
Okay. See, my MOQ is, it's around four tons. Four to five tons.
अच्छा। देखिए मेरा ना MOQ है, वो अराउंड चार टन का है। Four to five tons.
customer
33.4s
Four tons is not a problem.
चार टन में कोई बात नहीं।
agent
35.1s
Okay. Is that alright? I will uh... four or five tons... quote you...
ओके। ठीक है ना? मैं आपको अह four ya five tons आपको कोट...
customer
38.5s
Speak.
बोलिए।
agent
39.0s
Is it for trading or do you do some manufacturing?
ट्रेडिंग का है या फिर कुछ मैन्युफैक्चरिंग करते हैं आप?
customer
41.9s
What are you saying?
क्या कह रहे हो?
agent
42.9s
Is it for trading or do you do some manufacturing?
ट्रेडिंग का है या फिर कुछ मैन्युफैक्चरिंग करते हैं?
customer
44.9s
I do manufacturing.
मैन्युफैक्चरिंग करता हूँ मैं।
agent
46.1s
What do you manufacture?
किस चीज़ का मैन्युफैक्चरिंग है?
customer
47.1s
Electrical control panel.
agent
48.9s
Okay okay okay.
ओके ओके ओके।
agent
50.9s
Alright. I will quote you, okay? For four tons.
ठीक है। मैं आपको कोट करता हूँ, ठीक है? Four tons का।
agent
53.9s
Yeah, yeah.