Call 21112178826442641 2026-09-01 · Jeevan Jeejo · 4:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 42 turns, clean transcript (0% inaudible) | English | 42 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise and shuffling on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
customer wanted it today;
we committed to no date
4 · Sentiment
the CUSTOMER
+0.42
confidence high · +8/−4
from 34 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked about the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent confirmed product, sizes, and quantity, and attempted to confirm location, but did not proactively ask about the required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
objection
The customer raised 1 objection
you did not answer:
why_call_used_app
Sir, actually I have already quoted my requirement and I already told you that quantity also.
did well
Opener acknowledges platform submission
this this call is regarding an enquiry that you have put uh in our platform, JSW One platform regarding any of your steel requirements.
Closure with price & timeline
Just give me a couple of, you know, minutes. I'll just talk to the category team, I'll get the pricing.
Summary
The customer inquired about a TMT bar requirement previously submitted on the platform. The agent confirmed the product, sizes, and quantities, and corrected the delivery location. No discovery was performed. The call concluded with the agent promising to revert with pricing and delivery details, as the customer expressed a desire to close the order the same day.
Coaching
You missed a key opportunity to understand the customer's business by not asking any discovery questions. Ask about their end-use and monthly requirement to build a relationship beyond this single transaction.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | this this call is regarding an enquiry that you have put uh in our platform, JSW One platform regarding any of your steel requirements. The agent correctly opened by referencing the customer's submission on the JSW One platform. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | So 10 mm you have given 9 metric ton, 8 mm 6 metric ton, and 12 mm 5 metric ton. Is that all? Agent confirmed product, sizes, and quantity, and attempted to confirm location, but did not proactively ask about the required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Just give me a couple of, you know, minutes. I'll just talk to the category team, I'll get the pricing. Although no price was given on the call, the agent committed to a clear next step of getting the price and timeline for the customer. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | what I do is that I'll just reconfirm the order with you according to the, you know, the the the tonnage The agent stuck to the customer's requirement and did not waste time re-pitching the platform or other products. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| why_call_used_app | mishandled | Sir, actually I have already quoted my requirement and I already told you that quantity also. |
Sure, sure. I'll do that. I'll do that. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.703 | 80.1s | 33.9s | 146.0s | 11.7s | 344.6 | 0 | 22 | 20 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello?
agent
6.2s
Yeah, uh good evening. Am I talking to Mr. Harish?
customer
8.5s
Yes, sir.
agent
9.4s
Harish, this is Jeevan calling from JSW One platform. Uh, good time to talk, sir?
customer
12.8s
Yes sir, basically, please.
agent
14.4s
Yeah, perfect. Thank you. Uh so Harish, this this call is regarding an enquiry that you have put uh in our platform, JSW One platform regarding any of your steel requirements. So just wanted to check if you have any, you know, urgent or current requirement as of now?
customer
23.7s
Yes sir, the requirement is quite concerned, sir.
agent
26.2s
Alright. Uh so I can just confirm that the requirement that you have put is for JSW Neo Steel FE 500 CRS, right? TMT bars.
customer
30.9s
Sir, that is steel is just confirming that IS 1786 standard?
agent
34.7s
Uh yeah, yeah, it it adheres to the standards that we provide. Yes.
customer
38.2s
No, it is as per that IS 1786?
agent
40.6s
Uh sir, just a moment. I
customer
41.9s
and who will just quote the price for that one? Because I am just new on your platform.
agent
45.3s
I understand, I understand, sir. So, uh yeah, so basically talking about our platform, it is like once when you share us the requirement like how you have confirmed like I need JSW Neo Steel FE 500, what you what I do is that I'll just reconfirm the order with you according to the, you know, the the the tonnage, like how many tons is that that you are looking forward for and then I
customer
57.0s
I already submitted the uh quantities also.
agent
59.3s
Uh so let me just confirm if the quantity that you have given is like uh CRS TMT rebar, just a moment, sir.
agent
65.2s
Uh okay. So 10 mm you have given 9 metric ton, 8 mm 6 metric ton, and 12 mm 5 metric ton. Is that all?
customer
71.5s
Yes, yes, sir.
agent
72.5s
Yeah, perfect. Okay. So in that case, and everything is U-bend that you are looking for?
customer
75.8s
Yes, sir.
agent
76.7s
Alright.
agent
78.9s
Uh excuse me, uh sorry sir, but your voice is like uh stuttering. I don't know what happened.
customer
83.0s
No, no, you just tell me that, I'm just listening to you, okay.
agent
85.4s
Yeah, yeah, yeah. Now your voice is audible. Yeah, please tell me, sir.
customer
87.6s
Sir, actually I have already quoted my requirement and I already told you that quantity also. So please give me the price and tentative time to delivery.
agent
91.6s
Sure, sure. I'll do that. I'll do that. Just give me a couple of, you know, minutes. I'll just talk to the category team, I'll get the pricing. And let me just also confirm that the uh delivery location is for Bangalore, right?
customer
99.2s
No, no, no, no, it's Challakere. I already shared that one also.
agent
101.8s
Yeah, because I don't know why the location is showing to Vishwas Paradigm, Hesaraghatta Road.
customer
104.5s
That is that is billing address, sir. I think you are not gone through the proper
agent
107.7s
I mean, yeah, because see, in the system once when you create this, it comes in a different way. That's okay. So this is the billing address. Got it, got it. So sir, if you don't mind, I'll just share you a hi message in WhatsApp. Kindly share me the delivery address. Billing address I can take it from here, no problem.
customer
114.8s
Sure, sure.
agent
115.6s
Yeah, and yeah, alright. Then I'll connect you with connect with you in WhatsApp, okay?
customer
118.6s
Okay, okay.
agent
119.5s
Perfect. Thank you, Harish. Yeah.
customer
121.5s
And hello, hello, hello.
agent
122.4s
Yeah, yeah, yeah. Tell me, Harish.
customer
123.3s
One more thing, sir. Please just also tell me the delivery time, delivery location, and price as soon as possible, sir.
agent
127.4s
Sure, sure. Yeah, I'll do that. I'll do that.
customer
128.8s
We are just want to close today itself, huh?
agent
130.4s
Got it, got it. I I'll get it as soon as possible.
customer
132.6s
Okay.
agent
133.4s
Perfect. Thank you.