Call 34972178305466340 2026-07-03 · sudeeps · 5:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 53 turns, clean transcript (0% inaudible) | English | 53 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
9.0/10
full conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.01
confidence high · +26/−25
from 48 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent confirmed payment terms and the customer volunteered their end-use (civil contractor), but the agent did not ask about monthly tonnage, current brands, or share of wallet.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Actually, there has been an inquiry from your end, so I've called in reference to that only.
Revalidate every field
Are you looking for TMT rods... can you just share me the specifications, like 8 mm how much is required... Where is the delivery, sir?... So normally
Summary
The customer is a civil contractor who submitted a blank inquiry. They require 100 MT of TMT rods (secondary grade acceptable) and 40,000 bags of cement for a project in Godavarikhani. The agent collected detailed specifications for the steel, confirmed payment terms, and committed to providing a quote for steel and arranging a callback from the cement team.
Coaching
You did well to capture the full requirement. To better understand the customer's business, also ask about their total monthly steel usage and the brands they currently purchase.
Missed:
CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Actually, there has been an inquiry from your end, so I've called in reference to that only. Agent correctly referenced the customer's inbound inquiry from the platform. |
| CL2 Revalidate every field | 3 | full | 5 | 3.0 | Are you looking for TMT rods... can you just share me the specifications, like 8 mm how much is required... Where is the delivery, sir?... So normally standard delivery time is three to five days Agent successfully validated all 5 required fields: product (TMT), specs/quantity (100MT breakdown), location (pincode 505209), and timeline (3-5 days). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | Sir, our payment terms for the first two transaction will be 100% advance against PI. So that is okay with you? Agent confirmed payment terms and the customer volunteered their end-use (civil contractor), but the agent did not ask about monthly tonnage, current brands, or share of wallet. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will check the pincode from the system and I will update you with the quote, sir, for the steel. Agent did not have stock/price info but correctly committed to a timeline for providing a quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | For the cement, we are having different department. I will ask that person to connect with you as well. Agent stuck to the customer's requested products (TMT, Cement) and did not pitch irrelevant items from the JSW portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.531 | 73.4s | 64.8s | 163.8s | 7.7s | 325.3 | 0 | 25 | 28 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello?
agent
3.3s
Hello Mr. Vishwanath from Khatma Enterprises Private Limited?
customer
6.8s
Yeah, speaking.
agent
7.8s
Yeah, very good morning, sir. I'm Sudhir from JSW One.
customer
10.7s
JSW One, right?
agent
12.3s
Yes, yes, sir. Actually, there has been an inquiry from your end, so I've called in reference to that only. Just wanted to know, sir, what exactly you require, sir, because in the inquiry I cannot see any material, sir.
customer
20.5s
Okay, okay, okay.
अच्छा, okay, okay.
customer
22.0s
See, we want
agent
22.6s
exact requirement?
customer
23.5s
We want around 100 tons of steel. Okay. Basically, so this is for, like, we are civil contractors and we have to build a drain. So for that purpose, we need steel. And we also want, uh, we are, we are doing CC road works. So we also need around 40,000 bags of cement, 53 grade, and it should be OPC.
agent
38.2s
Okay, no issues, sir. We can definitely provide. Can you just tell me what exact grade is there in steel? Are you looking for TMT rods or
customer
42.2s
TMT. TMT rods.
agent
44.2s
TMT rods, okay. And what is the grade? 550D?
customer
46.3s
Whichever is the cheapest and it should be approved, I mean, it should be
agent
49.3s
What it should be, sorry?
customer
50.4s
I said it should be, I mean, you can tell me the quotation. So we don't have any specific requirement as such, like, I mean, specific grade requirement as such. So whichever is cheap and best, we will, we wanted to go with that.
agent
58.3s
Got it, got it. So can you just tell me, sir, you are looking for primary grade, primary makes or secondary makes?
customer
61.5s
What, how does it make a, I mean, what is the difference?
agent
63.6s
Sir, for primary, we are having three to four different grades, which are that is JSW NeoSteel 550D, SAIL, Tata, RINL. And in secondary, we are having like Keshri, Kalika, Bhagwati, like that. So as per your
customer
71.0s
Secondary also will do. Secondary also will do, no problem.
agent
73.4s
Secondary is also fine with you?
customer
74.7s
Correct, correct.
agent
76.0s
Okay. And can you just share me the specifications, like 8 mm how much is required, 10 mm how much is required, 12 mm
customer
79.8s
I'll tell you. So, I will tell you. Okay. 8 mm is 30, 30 tons.
agent
83.5s
30 tons, okay.
customer
84.6s
10 mm is 30 tons.
agent
86.1s
10 mm is 30 tons.
customer
87.4s
12 mm is 20 tons.
agent
88.9s
Okay.
customer
90.0s
16 mm is 10 tons, 20 mm is 10 tons.
agent
92.6s
20 mm is 10 tons. Sir, our payment terms for the first two transaction will be 100% advance against PI. So that is okay with you?
customer
97.5s
Okay, no problem. Yeah, yeah. Okay. And may I know where is the, where is the, uh, so, I mean, where is the product now and how long does it take for you to deliver?
agent
102.5s
So normally standard delivery time is three to five days, okay, after order confirmation. So I need to check at present where we have kept the material, okay. Where is the delivery, sir?
customer
108.5s
It's in Godavarikhani, near, sorry?
customer
110.2s
Godavarikhani, I'll tell you, you want the
agent
112.2s
delivery address is required. Yes, yes, yes.
customer
113.9s
I'll tell you the pincode. It's 505209.
agent
116.3s
505
customer
117.2s
209.
agent
118.1s
209. What location is this sir? Area? Which area?
customer
120.0s
It is Godavarikhani. It is near NTPC and Singareni.
agent
122.8s
Godavari, okay.
customer
124.2s
Godavarikhani.
agent
126.0s
Okay. Got it. I will check the pincode from the system and I will update you with the quote, sir, for the steel. For the cement, we are having different department. I will ask that person to connect with you as well.
customer
133.4s
Sir, if I want to call you back for steel, if I want to call you back, what is the number?
agent
136.4s
I will share my details to you, sir. I will share my official number to you on your number. This 970152525, this is there on WhatsApp, correct?
customer
141.6s
Correct, correct.
agent
142.8s
Okay, Vishwanath ji, I will immediately after this call, I'll share you my details. You can call me on that number.
customer
146.5s
Okay. And also, what about cement person?
agent
148.4s
Cement person, I will just check with the team for this region who is the assigned SPOC and then I will update you, sir. Okay?
customer
152.8s
Okay, okay. Thank you.
agent
154.0s
Thank you so much, Mr. Vishwanath.
customer
155.8s
Thank you. And, hello?