Call 21112178953367871 2026-09-16 · Jeevan Jeejo · 1:23
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Hindi | 17 | customer_led (campaign_name:medium) |
Audio: noisy: There is a baby crying loudly in the background on the customer's side throughout the call, which occasionally makes the speech slightly difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: PPC Cement
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.53
confidence high · +2/−17
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent asked a general question ('what is your requirement?') instead of revalidating the specific details from the customer's inquiry.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Call was correctly terminated after product mismatch was identified, so no discovery questions were asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Call was escalated to another team due to product mismatch; no price or timeline for steel was provided.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh sir, you had placed an inquiry here, in the name of Kaira Construction and Trading Company.
No unnecessary re-pitching
But do you have any TMT, because as of now, we only deal in TMT and sheet here.
Summary
The agent called the customer regarding a platform inquiry. The customer clarified that their requirement was for PPC cement, not steel. The agent explained that they handle steel products but would escalate the inquiry to the correct cement department, which they did before ending the call.
Coaching
When a customer submits an inquiry, start by confirming the details they provided, like 'Sir, I see you inquired for X product...'. This shows you've reviewed their request and identifies mismatches faster.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, you had placed an inquiry here, in the name of Kaira Construction and Trading Company. Agent correctly opened by referencing the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent asked a general question ('what is your requirement?') instead of revalidating the specific details from the customer's inquiry. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Call was correctly terminated after product mismatch was identified, so no discovery questions were asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Call was escalated to another team due to product mismatch; no price or timeline for steel was provided. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | But do you have any TMT, because as of now, we only deal in TMT and sheet here. Agent correctly avoided a generic pitch after identifying the product mismatch, only making a brief and relevant cross-sell attempt. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.744 heavy | 29.9s | 10.3s | 42.8s | 7.4s | 252.8 | 0 | 8 | 9 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.8s
Uh hello, good morning. Am I talking to Mr. Praveen Kumar?
customer
4.8s
Yes sir.
हाँ जी सर।
agent
6.2s
Uh sir, I am Jeevan calling from the JSW One platform. Is it a good time to talk?
अह सर मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से। Is it a good time to talk?
customer
10.5s
Yes, tell me.
हाँ जी, बताइए।
agent
11.5s
Uh sir, you had placed an inquiry here, in the name of Kaira Construction and Trading Company.
अह सर आपने एक inquiry डाला था इधर, Kaira Construction and Trading Company के नाम पे।
customer
15.6s
Yes, yes sir.
हाँ जी, हाँ जी सर।
agent
16.4s
Yes, so so sir what is your requirement for now? Sheet or coil or TMT?
हाँ, तो तो सर आपका क्या requirement अभी के लिए? Sheet या coil या TMT?
customer
20.5s
Sir, I had placed the requirement for cement bags.
सर, requirement तो cement bag के लिए डाला था मैंने।
agent
24.6s
For what?
किसके लिए?
customer
25.4s
For cement bags. PPC.
Cement bag के लिए। PPC।
agent
27.1s
Cement? Okay, alright. The thing is, there is another department for cement. But do you have any TMT, because as of now, we only deal in TMT and sheet here.
Cement? अच्छा, ठीक है। वो क्या है कि cement का एक दूसरा department है। लेकिन आपका कोई TMT, अब क्योंकि हम इधर अभी तो फिलहाल TMT और sheet का ही deal करते हैं।
customer
34.6s
No no, there is no requirement for TMT right now.
नहीं नहीं, TMT की requirement नहीं है अभी हाल फिलहाल में।
agent
36.8s
You don't have it, right? So I'll do one thing sir, your number 9253580607, I will escalate these details to the cement team. Someone will call you from there.
नहीं है ना? तो एक काम करता हूं सर, आपका जो 9253580607, यह जो details है मैं cement team को escalate करता हूं। उधर से आपको कोई call करेगा।
customer
44.2s
Okay sir.
Okay सर।
agent
45.0s
Okay sir. Thank you.
customer
46.8s
Okay.