Call 21112178833874631 2026-09-02 · dhruv · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | customer_led (campaign_name:medium) |
Audio: noisy: There is significant background chatter, especially on the agent's side, which sometimes muffles their speech.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +0/−4
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any specific details of the requirement, such as product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent started the call as if it were a cold call, failing to acknowledge the customer's prior inquiry which the customer immediately referenced.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked no discovery questions about the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
JSW One से बात कर रहा था सर मैं, Jindal Steel Works.
Summary
The customer stated that a previously requested rate had not been sent. The agent did not acknowledge this and instead asked if the requirement was for steel or cement. The customer confirmed interest in both and asked for the steel rate to be sent, to which the agent agreed without committing to a timeline.
Coaching
You must open the call by acknowledging the customer's platform inquiry, not by asking if they have a requirement, which makes it sound like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh sir, is there any requirement for steel? Do you have a requirement for cement? The agent started the call as if it were a cold call, failing to acknowledge the customer's prior inquiry which the customer immediately referenced. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any specific details of the requirement, such as product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | ठीक है सर। ठीक है। भेजता हूं मैं। The agent agreed to send the rate but did not provide a specific timeline for when the customer would receive it. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | JSW One से बात कर रहा था सर मैं, Jindal Steel Works. The agent did not re-pitch the portfolio; the call was too brief and lacked any pitch elements. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.598 | 13.7s | 9.2s | 36.1s | 3.7s | 240.9 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
customer
2.4s
Yes?
हाँ जी?
agent
3.2s
Aarti Photo?
आरती फोटो?
customer
4.3s
Yes, tell me.
हाँ जी, बताइए।
agent
5.3s
Sir, I was calling from JSW One.
सर JSW One से बात कर रहा था मैं।
customer
7.7s
Yes?
हाँ जी?
agent
8.4s
I was calling from JSW One, sir, Jindal Steel Works.
JSW One से बात कर रहा था सर मैं, Jindal Steel Works.
customer
11.3s
Yes, tell me.
हाँ, बताइए।
agent
12.7s
Uh sir, is there any requirement for steel? Do you have a requirement for cement?
अह सर कुछ रिक्वायरमेंट है स्टील में? आपकी सीमेंट में रिक्वायरमेंट है?
customer
16.8s
Sir, you hadn't sent me the rate.
सर रेट आपने मेरेको भेजा नहीं किया था।
agent
19.6s
That's what I'm asking you sir, is the requirement in steel or in cement?
आपको वही पूछ रहा हूं सर, स्टील में रिक्वायरमेंट है कि सीमेंट में?
customer
22.4s
It will be in both steel and cement. You get the rate for steel sent to me, then I'll... steel there...
स्टील, सीमेंट दोनों में होगा। स्टील का आप रेट मेरेको डलवाइए तो मैं स्टील वहां पे...
agent
27.2s
Okay sir. Okay. I'll send it.
ठीक है सर। ठीक है। भेजता हूं मैं।