Call 21112178875740411 2026-09-07 · ankit mistry · 5:28
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 56 turns, clean transcript (0% inaudible) | English | 56 | customer_led (campaign_name:medium) |
Audio: clear: The audio quality is good, with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +18/−6
from 36 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent failed to revalidate the specific product, dimensions, quantity, or location from the customer's cart, only asking generally if the requirement was live.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent successfully discovered the customer's business type, monthly tonnage, and current brands, but did not ask about their JSW procurement share or current payment terms.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−1.0 pts
No unnecessary re-pitching
The agent delivered a nearly one-minute monologue explaining the entire JSW One business model, which is unnecessary for a customer who has already registered and added items to their cart.
How sudeeps did it on a
9.0/10 call —
Plate is different, I... pipe... Helix is only pipe, right?... For now, the live requirement you have for plate, I will for that...
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I just want to know the pricing and all.
did well
Opener acknowledges platform submission
Uh Nishit ji, I believe you recently registered this firm of yours... on our JSW digital portal, right?
Closure with price & timeline
I'll just mail you right away after this call.
Summary
The customer, a construction/fabrication business owner, registered on the JSW portal and added HR sheets to their cart. The agent called to follow up, conducted some discovery about their business (15-20 MT/month TMT, currently buying SAIL/Tata), and pitched the JSW One model. The customer requested pricing information, and the agent agreed to email a quote immediately, ending the call without a price discussion or order.
Coaching
When a customer has already added an item to their cart, revalidate those specific details (product, size, quantity) immediately instead of starting with a general discovery and a long pitch about the business model.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh Nishit ji, I believe you recently registered this firm of yours... on our JSW digital portal, right? The agent correctly identified that the customer had registered on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent failed to revalidate the specific product, dimensions, quantity, or location from the customer's cart, only asking generally if the requirement was live. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | what is your nature of business?... what is your monthly consumption?... what all brands do you procure for TMT? The agent successfully discovered the customer's business type, monthly tonnage, and current brands, but did not ask about their JSW procurement share or current payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I'll just mail you right away after this call. As the customer only wanted pricing, the agent correctly committed to a timeline for sending the quote. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 |
The agent delivered a nearly one-minute monologue explaining the entire JSW One business model, which is unnecessary for a customer who has already registered and added items to their cart. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | I just want to know the pricing and all. |
No problem, no problem. I'll just mail you right away after this call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.818 heavy | 186.9s | 41.6s | 99.5s | 51.5s | 249.1 | 0 | 30 | 26 | 25 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.4s
Hello, uh am I speaking with Nishit ji?
हेलो, अह निशित जी बात कर रहे हैं?
customer
4.4s
Yes.
agent
5.0s
Nishit ji, hi, good morning. I am Ankit Mistry calling from JSW Steel, Mumbai head office.
निशित जी, हाय, गुड मॉर्निंग। मैं अंकित मिस्त्री बात कर रहा हूं JSW Steel से, मुंबई हेड ऑफिस।
customer
9.7s
Yes.
हां।
agent
10.3s
Uh Nishit ji, I believe you recently registered this firm of yours, which is Working Bricks and Engineers Engineering and Construction LLP, on our JSW digital portal, right?
अह निशित जी, I believe recently आपने हमारे JSW के डिजिटल पोर्टल पे आपका ये जो फर्म है which is Working Bricks and Engineers Engineering and Construction LLP, uh ये अकाउंट आपने रजिस्ट्रेशन कराया हुआ किया है, right?
customer
18.6s
Yes, yes, yes.
agent
19.7s
Great. So first, let me ask, sir, what is your nature of business? I mean are you into manufacturing or fabrication works or into trading, what is it like?
Great. तो पहले मैं पूछ लेता हूं सर आपका नेचर ऑफ अ बिज़नेस क्या है? I mean are you into manufacturing or fabrication works or into trading, कैसा है?
customer
24.7s
Construction business, fabrication.
agent
26.5s
Okay, into construction and fabrication works. Okay. So what all products you procure for your business? I mean is it like TMT bars or you know MS sheets and coils, how is it?
अच्छा, into construction and fabrication works. Okay. So what all products you procure for your business? I mean is it like TMT bars or you know MS sheets and coils, how is it?
customer
31.7s
For what?
agent
32.8s
Uh as a business, what all products do you procure? I mean is it like a TMT bars or you know the mild steel
customer
39.0s
Everything, everything. TMT, sheets, and again cement.
agent
42.1s
Okay, okay. Uh so in terms of TMT bars, what is your monthly consumption?
अच्छा, okay. Uh so in terms of TMT bars, what is your monthly consumption?
customer
45.5s
In terms of TMT
agent
47.0s
On an average.
customer
47.8s
For an year year or what?
agent
49.2s
Per month.
customer
50.0s
Per month is nearly I'll go with uh fifteen to twenty tons.
agent
54.1s
Okay, okay. And what all brands do you procure for TMT? Like is it the primary steel or the rolling steel, how is it?
अच्छा, okay. And what all brands do you procure for TMT? Like is it the primary steel or the rolling steel, how is it?
customer
58.0s
No, I was uh purchasing SAIL.
agent
59.8s
Okay, you were purchasing SAIL. Okay, okay, got it.
अच्छा, you were purchasing SAIL. Okay, okay, got it.
customer
101.8s
After that when I should put SAIL.
agent
103.8s
Mhm, mhm.
customer
104.5s
Okay.
agent
105.2s
And uh what about the sheets and coils? In that terms what is the monthly consumption?
customer
108.2s
NPB, NPB I'll go with uh SAIL.
agent
110.5s
Okay, again you're purchasing SAIL only. Okay, okay, got it.
अच्छा, again you're purchasing SAIL only. Okay, okay, got it.
customer
113.2s
Plates I'll go with uh Tata.
agent
115.5s
Okay, for plates you go with Tata. Okay, understood. Mhm, mhm, understood. Okay, alright, got it.
अच्छा, for plates you go with Tata. Okay, understood. Mhm, mhm, understood. Okay, ठीक है, got it.
agent
119.5s
So I believe you might be directly procuring from the SAIL plant or through the distributors of SAIL?
customer
123.2s
No, directly from SAIL plant.
agent
124.5s
Okay, directly from SAIL plant. Okay, alright, got it, alright.
अच्छा, directly from SAIL plant. Okay, ठीक है, got it, ठीक है.
agent
126.5s
So Nishit ji, I'll just brief about myself. So basically JSW group has started its own new business in the name of JSW One, okay? So basically this is a digital setup of JSW wherein you will be getting all the uh prime steel of JSW directly from our JSW steel plant and our authorized channel partners in terms of you know a retail quantity, okay? Uh so over here the first and foremost benefit is that out of this season you will be getting genuine and primary steel of JSW. Uh secondly because you are dealing directly with the company itself, right? So there would be no third party involved in between. So you will be getting genuine and primary steel uh of JSW from our our end, okay?
agent
150.0s
Uh having said this, we as a JSW group, our major production is into TMT bars and uh the uh you know MS sheets and plates and coils, okay? So we can supply with this uh from our end wherein there are just two conditions. The first condition is that the minimum order quantity per thickness per size is of five tons.
agent
160.0s
And the payment terms for the first two orders would be 100% advance. Thereafter from the third order onwards, depending on the consistency of your order, we would be giving you the credit facilities in the form of bank guarantee, uh then we have the option of LC available, uh in terms of third parties we have the Tata Capital as a tie-up. So we can give you all this from the third order on onwards.
customer
176.0s
Fine, fine.
agent
176.5s
Okay? Uh just the first, that's it. The first two orders would be 100% advance. So are you okay with these two conditions as of now?
customer
179.5s
Yeah, fine, fine. I'm okay.
agent
180.5s
Great. So I'll just do one thing. Uh I'll just you know quickly drop a mail to you onto your email ID which is registered with us by the name of workingbricksengineers@gmail.com, okay?
customer
188.0s
Right.
agent
188.5s
Uh so as and when you have the requirement, you please let us know all the dimensions and quantity along with the full delivery address and pin code. So accordingly, uh you know, based on your delivery location, we would supply you the FOR rates from our end.
customer
195.0s
Okay, okay.
agent
196.0s
Okay? And I believe we have recently, you know, added some products onto our cart as well, uh which is HR sheet, right?
customer
201.5s
Yes, yes.
agent
202.5s
Yes. So currently like is this a live requirement or you wanted to just know the pricing and how is it?
customer
206.0s
I just want to know the pricing and all. Uh now I'll give the exact quantities and all.
agent
210.0s
No problem, no problem. I'll just mail you right away after this call. So how many days is it? Our generally time is like three to five days wherein we uh majorly, you know, 99% we supply it within two days. Just you know we keep two to two days as a buffer in case of you know material breakdown or you know due to some other the other reasons.
customer
218.5s
No, how many days?
agent
219.0s
Otherwise we deliver it within two days.
customer
221.5s
Okay, once I made the payment, I'll get back within two to three days, right?
agent
224.5s
Yes, yes, yes.
customer
226.0s
Okay, okay, fine. Uh just uh you mail all the things, right? Once I got
agent
231.0s
I'll mail you right away after this call.
customer
232.0s
Yes, yes, right.
agent
232.5s
Great, yeah. Thank you.
customer
233.5s
Okay, thank you.