Call 21112178583798172 2026-08-04 · abhinav gautam · 3:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 61 turns, clean transcript (0% inaudible) | Hindi | 61 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
9.0/10
full conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.10
confidence high · +2/−2
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent confirmed the end use and monthly tonnage, but did not ask about current brands, share of wallet, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
specs_may_change
There are three or four more, I will update that later, sir, about which one is exactly needed.
did well
Opener acknowledges platform submission
Yes sir, we have received your requirement of CR.
Revalidate every field
requirement of CR... thickness what is your thickness in this? Point three five?... for how many tons should I inquire about the price for you... wher
Summary
The customer is a trader in Bangalore who sells parts for steel almirahs and is now looking to stock CR sheets due to customer demand. He requested a price for an initial 20 MT of 0.35mm CR, with a potential future requirement of 80-100 MT per month. The agent gathered the requirements and committed to calling back with a price within one hour.
Coaching
Good job gathering the core requirements. To improve, try to ask more discovery questions about their current suppliers and payment expectations to better position our offer.
Missed:
CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, we have received your requirement of CR. Agent correctly acknowledged the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | full | 5 | 3.0 | requirement of CR... thickness what is your thickness in this? Point three five?... for how many tons should I inquire about the price for you... where do you need the delivery?... by when are you planning this? Agent successfully revalidated all five key fields: product, thickness, quantity, location, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | You have an almirah shop?... Eighty to a hundred tons? This is per month, sir? Agent confirmed the end use and monthly tonnage, but did not ask about current brands, share of wallet, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will share the pricing with you in an hour and call you, okay? Agent did not have a price on hand but committed to a clear timeline for providing one. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
Agent remained focused on the customer's stated need for CR sheets and did not pitch irrelevant products. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| specs_may_change | raised | There are three or four more, I will update that later, sir, about which one is exactly needed. |
no response |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.418 | 40.8s | 56.7s | 133.5s | 3.4s | 329.4 | 0 | 30 | 31 | 20 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हॅलो
agent
1.3s
Hello
हॅलो
customer
2.7s
Hello
हॅलो
agent
3.4s
Hello
हॅलो
customer
4.4s
Yes sir.
येस सर
agent
5.0s
K S Enterprise?
के एस एंटरप्राइज?
customer
6.0s
Yes, yes.
जी जी
agent
6.7s
Yes, hello sir. This is Vinod Gautam speaking from JSW One.
जी नमस्कार सर, मैं विनोद गौतम बात कर रहा हूं जेएसडब्ल्यू वन से।
customer
9.2s
Yes sir.
जी सर।
agent
9.9s
Yes sir, we have received your requirement of CR.
जी सर, वी हैव रिसीव्ड योर रिक्वायरमेंट ऑफ सीआर।
customer
12.4s
Yes sir.
हां सर।
customer
13.0s
Sir, actually, let me tell you, I didn't use to keep CR sheets until now. I keep other products in my old way. I am getting demand directly from customers, so I have to keep CR sheets as well.
सर एक्चुअली मैं बता देता हूं, मैं अब तक सीआर शीट्स नहीं रखता था। मेरे जो पुराने तरीके दूसरे प्रोडक्ट्स रखता हूं। मुझे कस्टमर से सामने से डिमांड आ रही है, तो मुझे सीआर शीट्स रखना भी है।
agent
20.5s
You have to keep it now. Is your main work trading?
अभी रखना है। आपका ट्रेडिंग का काम है मेन?
customer
22.5s
Yes sir.
हां सर।
agent
23.5s
For trading.
ट्रेडिंग के लिए
customer
24.2s
Almirah, do you know almirah, sir? The almirah, the cupboard that is made of steel.
अलमीरा, अलमीरा पता है सर? अलमीरा जो अलमारी बनती है स्टील की।
agent
26.8s
Yes.
यस।
customer
27.6s
Yes, I have a shop for this thing.
हां, यह चीज का मेरा दुकान है।
agent
29.2s
You have an almirah shop?
अलमीरा का दुकान है आपका?
customer
30.4s
Yes sir, not for this thing, I have all its parts. Like lock, door handle, mirror, everything. So I have everything except the sheet, paint, everything is available. So customers are saying to also provide the sheet, that's why I inquired today.
हां सर, यह चीज के नहीं, मुझे इसके मेरे पास हर पार्ट्स मिलता है। समझ लो लॉक, डोर हैंडल, मिरर, सब। तो हर चीज मिलता है बिना शीट के सिवाय, पेंट, हर चीज मिलती है। तो कस्टमर कह रहे हैं कि शीट भी एक करो, तो मैं इसलिए इंक्वायर किया था आज।
agent
39.8s
Okay okay.
ओके ओके।
customer
40.9s
Yes.
जी।
agent
41.4s
So how, how much quantity do you need in steel, CR sheet?
सो हाउ, हाउ मच क्वांटिटी डू यू नीड इन स्टील, सीआर शीट?
customer
45.6s
Sir, I will start, understand that I will need around eighty to a hundred tons of material per month, sir.
सर मैं शुरू करूंगा, समझो ना मुझे एक अस्सी सौ टन तक का माल चलेगा सर महीने में।
agent
49.7s
Eighty to a hundred tons?
अस्सी से सौ टन?
customer
50.8s
A hundred tons.
सौ टन।
agent
52.2s
This is per month, sir?
ये पर महीने में सर?
agent
53.5s
Per month. And how much are you thinking of purchasing in a single time?
पर मंथ। और सिंगल टाइम में आप कितना परचेसिंग करने की सोच रहे हो?
customer
55.5s
In a single time, sir, I will take around, say, forty to fifty tons, sir.
सिंगल टाइम में सर मैं ऐसे ही समझो एक चालीस पचास टन तक का तो लूंगा सर।
agent
58.8s
And what is your thickness in this? Point three five?
और इसमें थिकनेस क्या है आपकी? पॉइंट थ्री फाइव?
customer
60.8s
Yes, point three five and this is just one, sir, point three five is the most popular. There are three or four more, I will update that later, sir, about which one is exactly needed.
हां, पॉइंट थ्री फाइव और बस यह एक है सर जो पॉइंट थ्री फाइव सबसे ज्यादा चलता है। और भी एक तीन चार हैं, वो मैं बाद में अपडेट करूंगा सर, वो एक्जेक्टली कौनसा चाहिए बोलके।
agent
67.4s
So by when are you planning this? By when are you planning to take it?
तो ये कब तक आप प्लान कर रहे हो? कब तक लेने का प्लान कर रहे हो आप?
customer
69.6s
Sir, I... sir, I have a payment... a payment is coming in one, two, two and a half, three months. As soon as that happens, I will start immediately, sir.
सर मैं, सर मुझे एक पेमेंट, एक दो, ढाई, तीन महीने के अंदर एक पेमेंट हो रहा है। वो होने से ही मैं तुरंत स्टार्ट कर दूंगा सर।
agent
75.2s
Two and a half to three months, right?
ढाई तीन महीना ना?
customer
76.5s
Yes, yes.
हां हां।
agent
77.2s
So you do one thing.
तो आप एक काम करो
customer
78.0s
No, I will order the material now itself. I will start right now.
नहीं, अभी माल तो अभी मंगवा लूंगा। अभी स्टार्ट अभी करूंगा।
agent
80.2s
Okay.
ओके।
customer
81.0s
Yes, I will start with twenty to thirty tons now. In two and a half to three months, the big, big ones
हां, बीस तीस टन से अभी स्टार्ट कर दूंगा। ढाई तीन महीने में जो है, बड़ी बड़ी जो है
agent
84.9s
Hmm, tell me.
हम्म, बोलो ना।
customer
85.4s
I take the bulk material.
मोटा मोटा माल ले लेता हूं।
agent
87.2s
I see.
अच्छा।
customer
88.8s
Yes.
जी।
agent
89.4s
So for how many tons should I inquire about the price for you, which you will be able to purchase?
तो अभी कितने टन के लिए आपकी प्राइस इंक्वायरी करूं मैं जो आप परचेस कर पाओगे?
customer
91.8s
For now, just tell me for twenty tons, sir.
अभी एक बीस टन के लिए जस्ट बताओ सर।
agent
93.6s
Do you want it with pallet or without pallet?
विद पैलेट चाहिए या विदाउट पैलेट चाहिए?
customer
95.6s
Yes sir?
जी सर?
agent
96.4s
Do you want it with pallet or without pallet?
विद पैलेट चाहिए या विदाउट पैलेट?
customer
98.2s
With pallet means, sir? I didn't understand that.
विद पैलेट मतलब सर? वो समझ में नहीं आया।
agent
100.0s
With pallet means, do you want it with protection, or just cut the sheet and put it like that, do you want it that way?
विद पैलेट यानी कि प्रोटेक्टिंग के साथ चाहिए या सिर्फ शीट काट के ऐसी डाल देते हैं, वैसे चाहिए?
customer
103.8s
Tell me both, sir.
दोनों बताओ सर।
agent
105.2s
I should tell you both?
दोनों बताऊं?
customer
106.2s
Hmm.
हम्म।
agent
106.8s
And where do you need the delivery?
और डिलीवरी कहां पे चाहिए आपको?
customer
108.2s
Bangalore, sir.
बैंगलोर सर।
agent
109.4s
Bangalore. Okay, I will share the pricing with you in an hour and call you, okay?
बैंगलोर। ठीक है, मैं आपको एक घंटे में प्राइसिंग शेयर करके कॉल करता हूं, ठीक है?
customer
112.4s
Okay sir.
ठीक है सर।
agent
113.2s
After that, we'll discuss, okay sir?
उसके बाद डिस्कस करते हैं, ठीक है सर?
customer
114.6s
Okay, okay.
ओके ओके।
agent
115.4s
Okay.
ओके।
customer
117.0s
Okay sir.
ओके सर।