Call 21112178885472371 2026-09-08 · abhinav gautam · 3:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 45 turns, clean transcript (0% inaudible) | English | 45 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
Agent confirmed material is in stock at the plant: 'So we have a stock in plant, so I will check the rates and will update you.'
4 · Sentiment
the CUSTOMER
+0.31
confidence high · +16/−4
from 38 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent confirmed product grade, quantity, and location, but did not revalidate the required diameters (TMT equivalent of thickness/width) or the delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the end use, other approved brands, and payment preference, but missed asking about the customer's total monthly requirement and current JSW share.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Yeah sir, we have received your requirement of TMT bars.
Closure with price & timeline
I will quote you rate in one hour.
Summary
The customer is procuring 44 MT of TMT 550D for a TIFR construction project in Hyderabad. They have multiple approved brands (JSW, SAIL, Tata, Jindal) and are making their decision based on price. The agent confirmed some requirement details and committed to sending a quote within one hour. The next step is for the agent to provide the price.
Coaching
When the customer states the decision is 'everything based on the rates', you must proactively pitch our 'all-inclusive landed cost' USP to frame the price comparison in our favor.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yeah sir, we have received your requirement of TMT bars. The agent correctly acknowledged the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | you need 550D or normal 550 will work for you?... you have created a requirement of 44 tons... the delivery address will be the same you have entered while creating the requirement? Agent confirmed product grade, quantity, and location, but did not revalidate the required diameters (TMT equivalent of thickness/width) or the delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | for what what project you are procuring this material?... what are the makes approved in this project?... are you going to purchase this material on credit or on advance? Agent successfully discovered the end use, other approved brands, and payment preference, but missed asking about the customer's total monthly requirement and current JSW share. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will quote you rate in one hour. The agent committed to a clear timeline for providing the price, which is an acceptable closure for this call type. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yeah sir, we have received your requirement of TMT bars. The agent focused entirely on the customer's stated requirement for TMT and did not waste time re-pitching other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.312 | 40.0s | 88.3s | 59.7s | 4.2s | 328.5 | 0 | 22 | 22 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
1.8s
Hello?
agent
2.7s
Hello.
customer
3.5s
Hello.
agent
4.2s
Hello, good afternoon sir. Abhinav this side from JSW One.
customer
7.3s
Yeah, good afternoon.
agent
8.7s
Yeah sir, we have received your requirement of TMT bars.
customer
10.8s
Yeah, yes.
agent
11.8s
Sir, can I know more about your requirement and for what what project you are procuring this material?
customer
15.1s
Actually we are doing uh Tata Institute of Fundamental Research Center at Hyderabad, constructing university building.
agent
20.4s
Okay.
customer
21.7s
Yeah, there we are having requirement for a steel, TMT steel.
agent
24.7s
So sir, we will be like, you need 550D or normal 550 will work for you?
customer
28.0s
550D.
agent
29.2s
And what are the makes approved in this project?
customer
30.8s
Project uh JSW Steel, okay, SAIL, Tata and Jindal.
agent
34.7s
SAIL, Tata and Jindal.
customer
36.0s
Yes.
agent
37.2s
Okay sir. So you have created a requirement of 44 tons. So you are planning to procure this material in a single load or in multiple loads?
customer
41.4s
Yeah, single lot only. It's up to your continuity, based on your availability, stock availability.
agent
45.3s
So we have a stock in plant, so I will check the rates and will update you.
customer
47.7s
Yeah, but now I asked for SAIL, correct?
agent
49.9s
Yes, you asked me for SAIL.
customer
51.5s
Mhm mhm. Yeah, you can check and let me know.
agent
53.7s
So sir, are you going to purchase this material on credit or on advance? As our policy is for advance only.
customer
58.1s
Yeah, if it's if it's a policy only advance, then we'll go for advance. Is there any option for credit also? Credit also we can consider. Okay. Based on your policy we can. It's everything based on the rates.
agent
104.4s
Okay.
customer
105.2s
Okay.
agent
106.2s
So sir, can I know one more thing, how will you compare our rates? Like you will
customer
108.7s
No, that that we can do. We are having, no, our suppliers. Don't worry for comparison, that we will do.
agent
111.8s
No, I just want to ask like you will compare on basis of our first quotation or you will get back to us and share the share your
customer
115.6s
No no, actually our see, we are having already quotation with, okay, for for local who are already supplied, no, we are having the quotation with their quotation. Okay. There also some party they given with credit, some party they given they want full advance. So with you are also with full advance, what is the rate difference between you and them we'll check. If it's coming more or less same or if lesser than them, then you will get order.
agent
127.7s
Okay, okay.
customer
128.8s
Okay.
agent
129.7s
Okay, please.
customer
130.6s
Okay.
agent
131.5s
So the delivery address will be the same you have entered while creating the requirement?
customer
134.2s
Yeah yeah, yes, yes, same, same.
agent
136.2s
Okay sir.
customer
136.7s
The delivery address will be same.
agent
138.4s
I will quote you rate in one hour.
customer
139.7s
Okay.
agent
140.3s
Okay sir?
customer
140.9s
Yeah, yes, okay, done. Thank you.
agent
142.8s
Thank you.
customer
143.7s
Okay.