Call 21112178875773642 2026-09-07 · Rohit Mishra · 1:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 21 turns, clean transcript (0% inaudible) | Hindi | 21 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +1/−9
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about the end application ('What do you make?') and missed all other discovery questions.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
Agent successfully revalidated product, specs, location, and quantity, but did not ask about the delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
did well
Opener acknowledges platform submission
Do you have any requirement for 0.5 900 into 2500 in CR sheet?
Closure with price & timeline
The price, I can give you when the market opens around eleven or twelve.
Summary
The customer inquired about the price for a specific CR sheet for fabrication work in Okhla. The agent validated the requirement and location, but the call ended when the agent stated a 10-ton minimum order quantity, which was far more than the customer's 'retail' need.
Coaching
You missed the opportunity to understand the customer's business by asking only one discovery question; a fuller discovery might have revealed their total monthly usage, which could have changed the conversation about MOQ.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Do you have any requirement for 0.5 900 into 2500 in CR sheet? Agent correctly opened by referencing the specific requirement from the platform. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | Do you have any requirement for 0.5 900 into 2500 in CR sheet?... Where is the material needed?... what will be the quantity for the first time? Agent successfully revalidated product, specs, location, and quantity, but did not ask about the delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 |
Agent only asked about the end application ('What do you make?') and missed all other discovery questions. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | The price, I can give you when the market opens around eleven or twelve. Agent set a clear timeline for when the price would be available. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Do you have any requirement for 0.5 900 into 2500 in CR sheet? Agent stuck to the customer's specific requirement and did not pitch any other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.58 | 19.5s | 14.1s | 57.4s | 4.3s | 276.9 | 0 | 10 | 11 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
agent
1.0s
Yes?
जी?
customer
1.6s
Yes, is this Mohammed Sauji speaking?
हां, मोहम्मद सौजी बात कर रहे?
agent
3.2s
Yes, hello, this is Rohit speaking, Rohit Mishra, from the JSW One platform.
जी नमस्ते, रोहित बात कर रहा हूं, रोहित मिश्रा, मैं JSW One platform से।
customer
6.0s
Yes.
जी।
agent
6.6s
Do you have any requirement for 0.5 900 into 2500 in CR sheet?
ये आपका कुछ requirement है क्या 0.5 900 into 2500 में CR sheet?
customer
9.8s
Yes, yes, yes.
जी जी जी।
agent
10.6s
What do you make?
क्या बनाते हैं आप?
customer
11.5s
It's fabrication work.
Fabrication का काम है।
agent
12.8s
Okay. And where are you based? Where is the material needed?
अच्छा। और कहां पे based हैं? कहां पे material कहां पे चाहिए?
customer
15.4s
Okhla, Okhla.
agent
16.3s
Okhla. Okay. Uh ten, what will be the quantity for the first time?
Okhla. ठीक है ना। uh दस, कितना quantity कितना रहेगा अभी first time?
customer
19.3s
No idea right now, just to get an idea of what your price is.
अभी कोई idea नहीं, बस idea लेने के लिए कि price क्या है आपका।
agent
22.5s
The price, I can give you when the market opens around eleven or twelve. But...
Price तो अभी ग्यारह बारह बजे market खुलेगा तब मैं आपको दे पाऊंगा। But...
customer
26.9s
What is your minimum order? Minimum order?
आपका minimum order कितना है? Minimum order?
agent
28.7s
My minimum quantity is ten tons. Ten tons.
मेरा दस ton है minimum quantity. Ten ton.
customer
30.5s
Oh, I don't need that much, ten tons.
अरे दस ton तो नहीं चाहिए इतना।
agent
32.2s
How much do you need?
कितना चाहिए?
customer
33.0s
No, I just need it for, I mean for retail, like...
नहीं मुझे just, मतलब retail के लिए चाहिए ना, जैसे...
agent
35.5s
Okay, okay, okay. Hmm hmm hmm.
अच्छा अच्छा अच्छा। हम्म हम्म हम्म।
customer
37.5s
Okay. If something comes up, let me know.
ठीक है। कुछ होता है तो बताइएगा।