21112178841104941 · Call

Call 21112178841104941 2026-09-03 · Rohit Mishra · 2:08

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_PROG_261225	General Enquiry	full conversation 36 turns, clean transcript (0% inaudible)	Hindi	36	customer_led (campaign_name:medium)

Audio: clear: Some background office noise is present but does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

6.5/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

MOQ: None MT None

3 · Supply

not_in_stockyard

Agent stated a 40-ton minimum order quantity is required as the material would come from the plant, not a stockyard.

4 · Sentiment

the CUSTOMER

0.10

confidence high · +3/−2 from 9 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Discovery (5 Qs, woven naturally) Agent only asked about the customer's business type (end application) and missed all other discovery questions.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

−1.5 pts Revalidate every field Agent revalidated product/grade, quantity, and location, but missed thickness/width and timeline.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

did well

Opener acknowledges platform submission

Did you have some requirement for wire rod?

Closure with price & timeline

give me a little time, once the market opens, I will share the quotation with you.

Summary

The customer, a trader and bright bar manufacturer, inquired about 10 tons of EN1A non-leaded wire rod for delivery to Kolhapur. The agent revalidated the requirement but discovered a potential MOQ issue, stating that only 40-ton orders from the plant were possible. The agent promised to check for 10-ton availability and send a quotation.

Coaching

You correctly identified the customer's business, but you need to ask more discovery questions, especially about their total monthly consumption, to better understand their needs and position our value.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Did you have some requirement for wire rod? Agent correctly referenced the customer's prior submission on the platform.
CL2 Revalidate every field	3	partial	3	1.5	EN1A, right? Okay. Agent revalidated product/grade, quantity, and location, but missed thickness/width and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	fail	1	0.0	Agent only asked about the customer's business type (end application) and missed all other discovery questions.
CL4 Closure with price & timeline	2	pass	–	2.0	give me a little time, once the market opens, I will share the quotation with you. Agent committed to sending a quotation and provided a timeline for when it would be sent.
CL5 No unnecessary re-pitching	1	pass	–	1.0	We only give delivered, whatever it is. So I will give you FOR prices only. Agent did not pitch other products and only reinforced a relevant USP about the delivery model.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.636	35.3s	20.2s	72.5s	8.2s	312.7	0	19	17	15

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello?

हेलो?

agent

1.5s

Hello?

हेलो?

customer

2.6s

Yes.

हां।

agent

3.3s

Uh, am I speaking with Dhanlakshmi Iron?

अह धनलक्ष्मी आयरन से बात कर रहे हैं?

customer

5.1s

Yes yes, Kishor.

हां हां, किशोर।

agent

6.1s

Yes, hello. This is Rohit calling from JSW, from Mumbai.

जी नमस्ते, रोहित बात कर रहा हूं JSW से, from Mumbai.

customer

8.6s

Tell me.

बोलिए।

agent

10.8s

Did you have some requirement for wire rod?

आपका कुछ wire rod का requirement था क्या?

customer

12.8s

Yes, yes, I had given for leaded, right? They did.

हां हां, leaded का दिया था ना इन्होंने तो।

agent

14.3s

What do you do? Do you do trading?

क्या करते हैं आप? Trading करते हैं?

customer

15.9s

We do trading, and we also make bright bars.

हम लोग trading भी करते हैं, हम लोग bright bar बनाते भी हैं।

agent

19.0s

Okay, okay, okay. So how much do you need now? EN1A PB, do you need this grade?

अच्छा, अच्छा, अच्छा। तो अभी कितना चाहिए आपको? EN1A PB, ये grade चाहिए आपको?

customer

22.4s

No no, I had given for this, right, for non-leaded.

नहीं नहीं, मैंने इसका दिया था ना, non-leaded का।

agent

25.0s

Okay. You need non-lead, okay.

अच्छा। Non-lead आपको चाहिए, okay.

agent

27.6s

Let's do one thing, how many tons will it be now?

एक काम करते हैं, कितना ton रहेगा अभी?

customer

29.6s

Where are you calling from?

आप कहां से बोल रहे हैं?

agent

31.2s

I'm calling from JSW, from Mumbai.

JSW से बात कर रहा हूं, from Mumbai.

customer

33.1s

Mumbai. I need ten tons.

Mumbai. मेरे को दस ton.

agent

34.5s

How much? Ten tons?

कितना? दस ton?

customer

35.8s

Hmm.

हम्म।

agent

36.4s

Ten tons won't be possible, forty tons will be possible. This will be from the plant.

दस ton नहीं हो पाएगा, चालीस ton हो पाएगा। Plant से होगा ये।

customer

39.3s

Oh, I see.

अच्छा।

agent

40.3s

Yes.

हां।

customer

40.8s

So what to do for ten tons?

दस ton के लिए तो क्या करें?

agent

41.8s

Can you tell me the grade once? Because the grade...

एक बार मुझे आप grade बता सकते हैं क्या? Because grade...

customer

43.4s

It's EN1A, it's EN1A. It's EN1A.

EN1A, EN1A है। EN1A है।

agent

45.1s

EN1A, right? Okay.

EN1A ना? Okay.

agent

46.9s

Let me check if... you need it in Kolhapur, right?

Check कर लेता हूं अगर Kolhapur में चाहिए ना आपको?

customer

48.9s

Hmm, need it in Kolhapur.

हम्म, Kolhapur चाहिए।

agent

50.1s

Okay.

ठीक है।

customer

50.8s

If you have a stockyard in Bombay, then I can pick up something in a part load from Bombay as well if there...

आपका यदि stockyard Bombay में है तो मैं Bombay से भी part load में कुछ उठा सकता हूं यदि वहां पर...

agent

54.1s

No no, that's not allowed in my company. We only give delivered, whatever it is. So I will give you FOR prices only. Uh, give me a little time, once the market opens, I will share the quotation with you. Can the quantity be increased, anyhow?

नहीं नहीं, मेरे कंपनी में वो allowed नहीं है। हम लोग delivered ही देते हैं जो भी है। तो मैं आपको FOR prices ही दूंगा। अह थोड़ा सा time दीजिए मुझे, एक बार market open होता है, मैं आपको quotation share करता हूं। Quantity बढ़ सकता है any how?

customer

62.6s

No, no, no.

नहीं, नहीं, नहीं।

agent

63.9s

No, right? Okay, fine. I will give it to you if it's available, I will share it.

नहीं ना? चलिए ठीक है। मैं आपको देता हूं अगर available रहा, share करता हूं मैं।

customer

66.9s

Okay.

ठीक है।

agent

67.8s

Thank you.