Call 21112178964154561 2026-09-17 · Jeevan Jeejo · 4:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Interested | full conversation 53 turns, clean transcript (0% inaudible) | English | 53 | customer_led (campaign_name:medium) |
Audio: clear: The first 0.5 seconds contain a very short, unclear utterance from an unknown female speaker, possibly a system prompt, which does not affect the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
8.0/10
full conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.80
confidence high · +18/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
The rep only asked about the end application (1/5 questions), failing to ask about monthly tonnage, current brands, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 2 objections
you did not answer:
price send_price_will_think
That's why I'm looking for better options in rates.
just give me the first first give me the rate.
did well
Opener acknowledges platform submission
I wanted to check regarding your enquiry that you have put here in our JSW One platform.
Revalidate every field
One Helix HR sheet, right? E 250 BR... 6 into 1500 into 3150... can I just make it into 5 metric ton... you will need the delivery to Surat itself, ri
Summary
The customer, a partner at a manufacturing firm in Surat, inquired about 4.6 MT of HR sheets. The agent correctly identified this was below the 5 MT MOQ and got the customer's approval to quote for 5 MT. After confirming specs and delivery details, the agent promised to send a quote via WhatsApp, as the customer's primary concern was getting a competitive rate.
Coaching
When a customer says they're looking for 'better rates,' treat it as a key discovery moment: ask what price they're getting now and from whom, then counter with our all-inclusive landed cost advantage instead of just acknowledging and moving on.
Missed:
CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | I wanted to check regarding your enquiry that you have put here in our JSW One platform. The rep clearly referenced the customer's platform submission at the start of the call. |
| CL2 Revalidate every field | 3 | full | 5 | 3.0 | One Helix HR sheet, right? E 250 BR... 6 into 1500 into 3150... can I just make it into 5 metric ton... you will need the delivery to Surat itself, right?... how soon you are looking for delivery The rep successfully revalidated all 5 required fields: product, dimensions, quantity, location, and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | what do you do? Are you a manufacturer or? The rep only asked about the end application (1/5 questions), failing to ask about monthly tonnage, current brands, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I'll just process your order and then I'll get the pricing and I'll just, you know, uh text you the details in your WhatsApp number The rep did not provide a price but did commit to a clear next step and timeline for sending the price. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
The rep focused entirely on the customer's specific requirement and did not pitch any other products. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | That's why I'm looking for better options in rates. |
Understood. Not a problem. |
| send_price_will_think | mishandled | just give me the first first give me the rate. |
Sure, sure. I'll give you the rate. Yeah. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.818 heavy | 147.5s | 32.9s | 60.6s | 41.9s | 185.5 | 0 | 26 | 26 | 15 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
CD.
customer
1.1s
Hello.
agent
2.4s
Hello.
agent
3.3s
Uh, yeah, good afternoon. Am I talking to uh Mr. Amish from Steel Core Engineering?
customer
7.8s
Yes.
agent
8.6s
Yeah. Hi Amish. This is Jeevan calling from JSW One platform. Uh, just, you know, uh, I wanted to check regarding your enquiry that you have put here in our JSW One platform.
customer
16.8s
Hm.
agent
17.5s
So, yeah, so you have put your enquiry for One Helix HR sheet, right? E 250 BR.
customer
23.2s
Yeah.
agent
23.9s
Yeah, and the attributes that you have given is 6 into 1500 into 3150, which is not a problem, but uh one small thing here that you have mentioned is you have given just, you know, uh the number of sheets and that sums up to 4.592 metric ton of uh steel and our minimum order of quantity is 5 metric ton. So if you don't mind, can I just make it into 5 metric ton and then process with the pricing?
customer
42.1s
Hm, yes, you can.
agent
43.8s
Yeah, sure. And may I also know sir, like, you being at Steel Core Engineering, what do you do? Are you a manufacturer or?
customer
49.3s
Yeah, sir, we manufacture chromium carbide wear plates.
agent
52.1s
Uh sorry, what product?
customer
53.5s
Gear plates, sir.
agent
54.8s
Wear plate.
customer
55.6s
Wear, wear.
agent
56.3s
Wear plate. Okay.
customer
57.6s
W E A R.
agent
58.6s
Okay, okay, sorry. Wear plates. Okay.
Acha, okay, sorry. Wear plates. Okay.
customer
100.6s
Yeah.
agent
101.0s
Understood. Understood. And you are based out of?
customer
104.0s
Based out of means?
agent
105.5s
I mean as in your location?
customer
107.1s
Okay. Surat. Kosamba.
agent
108.8s
Surat. Okay. Alright. And you will need the delivery to Surat itself, right?
customer
112.8s
Yes.
agent
113.5s
Alright. Okay, not a problem. And is it something that you are looking forward for any, you know, price uh thing or is it something which is important and which you really want to purchase from JSW One platform itself?
customer
123.0s
Sir, we regularly purchase this this grade plate only.
agent
127.2s
Okay.
customer
127.8s
That's why I'm looking for better options in rates.
agent
130.2s
Understood. Not a problem. So in that case, I'll do one thing. May I also know that are you the director of the company or any manager?
customer
135.8s
I'm the partner of the company.
agent
137.2s
You are the partner. Alright. So you are the uh decision maker as well, right?
customer
140.8s
Yeah.
agent
141.2s
Yeah, got it. Not a problem. So in that case, I'll do uh one thing Mr. Amish. I'll just process your order and then I'll get the pricing and I'll just, you know, uh text you the details in your WhatsApp number which is 8469161813.
customer
152.8s
Okay.
agent
153.5s
That works?
customer
154.2s
Perfect.
agent
154.8s
Perfect. And how soon you are looking for delivery, you know, your delivery timeline?
customer
158.5s
Within a week.
agent
162.2s
Within a week. Yeah, that can be that can be arranged. Like, see the steel prices are increasing, so the the sooner we close, the better you get the delivery within three to four days. That's not a problem. So I'll just try to process your order for 5 metric ton of One Helix HR sheet, okay?
customer
175.5s
Uh just give me the first first give me the rate.
agent
178.8s
Sure, sure. I'll give you the rate. Yeah.
customer
180.6s
That's what I'm looking for.
agent
181.8s
Alright, done.
customer
182.8s
Yeah. And delivery timeline.
agent
185.8s
Yeah.
customer
186.2s
If if I'm confirming it today.
agent
187.8s
Sure, sure, no worries. I'll I'll share you the pricing today and you can give me the update by today itself. Not a problem.
customer
193.0s
Okay.
agent
193.8s
Okay. Thank you so much.
customer
195.5s
Thank you.