Call 21112178944845991 2026-09-15 · Jeevan Jeejo · 1:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | Qualification Successful | full conversation 26 turns, clean transcript (0% inaudible) | Hindi | 26 | customer_led (campaign_name:medium) |
Audio: clear: The customer mistakenly calls the agent 'Rahul ji' at the end, even though the agent introduced himself as 'Jeevan'.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.88
confidence high · +22/−0
from 14 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
After the customer corrected the product to TMT, the agent failed to revalidate any details like grade, size breakdown, quantity per phase, or delivery location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Closure with price & timeline
The agent did not provide a price, confirm stock, or commit to a timeline for a quote, instead deferring the conversation to WhatsApp.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent confirmed the brands, and the customer volunteered the end-use (project) and JSW's potential share, but the agent did not ask about monthly volume or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
so you had placed an enquiry on our JSW One platform, so
No unnecessary re-pitching
Okay, got it, understood.
Summary
The agent called on a platform lead for HR/CR. The customer corrected them, stating a large requirement of 8000 tons of TMT for a project and confirming they can get JSW approved. The agent failed to gather specific requirements on the call, instead asking the customer to provide details via WhatsApp.
Coaching
When a customer's need differs from the lead, you must still re-validate all key details (product, quantity, location, timeline) on the call before agreeing on next steps.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | so you had placed an enquiry on our JSW One platform, so The agent correctly opened by referencing the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
After the customer corrected the product to TMT, the agent failed to revalidate any details like grade, size breakdown, quantity per phase, or delivery location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | you are only looking for primary brands, right? Tata, SAIL The agent confirmed the brands, and the customer volunteered the end-use (project) and JSW's potential share, but the agent did not ask about monthly volume or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not provide a price, confirm stock, or commit to a timeline for a quote, instead deferring the conversation to WhatsApp. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, got it, understood. The agent correctly pivoted to the customer's stated need for TMT without re-pitching the original product from the lead. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.573 | 27.6s | 20.6s | 56.8s | 4.1s | 300.0 | 0 | 12 | 14 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
1.2s
Uh hello, good morning. Am I talking to uh MS Kuber Enterprises?
customer
4.7s
Speak.
बोलिए।
agent
5.4s
Sir, I am Jeevan speaking from the JSW One platform. Sir, you had a
सर मैं जीवन बात कर रहा हूं JSW One प्लेटफॉर्म से। सर आपने एक
customer
8.0s
Yes.
हां जी।
agent
8.4s
so you had placed an enquiry on our JSW One platform, so
तो आपने एक इन्क्वायरी डाला था ना हमारे JSW One प्लेटफॉर्म में तो
customer
10.7s
Absolutely, absolutely Jeevan ji, I had placed it.
बिलकुल बिलकुल जीवन जी डाला था।
agent
12.2s
Yeah. Yeah, so I want to know if you are looking for procurement of HR CR sheet coil right now?
Yeah. Yeah, तो मैं जानना चाहता हूं कि आप अभी प्रोक्योरमेंट के लिए देख रहे हो क्या HR CR शीट कॉइल?
customer
16.1s
No, I am not looking for coil, I need TMT.
नहीं मैं कॉइल नहीं देख रहा हूं, मुझे TMT चाहिए।
customer
18.6s
For TMT.
TMT का।
customer
19.3s
Yes, I have got a project in which I have 8000 ton of TMT.
हां मुझे एक प्रोजेक्ट मिला है जिसमें मेरा 8000 ton की TMT है।
agent
22.1s
Okay, got it, understood.
customer
23.1s
Yes, so its procurement will happen phase-wise.
हां तो वो फेस वाइज प्रोक्योरमेंट होता रहेगा उसका।
agent
25.5s
Okay, fine. So and in that
अच्छा ठीक है। तो और उसमें
customer
26.4s
And in that, it's only prime steel. There is SAIL, there is Tata, there is JSPL, and at most, we will get JSW JSW approved.
और उसमें प्राइम स्टील ही है। SAIL है, Tata है, JSPL है, और मैक्सिमम खींच के JSW JSW का अप्रूव करवा लेंगे।
agent
31.6s
Okay, fine. So sir, you are only looking for primary brands, right? Tata, SAIL
अच्छा ठीक है। तो सर आप सिर्फ प्राइमरी ब्रांड ही देख रहे हो ना? Tata, SAIL
customer
34.2s
Yes, absolutely, absolutely, absolutely.
हां बिलकुल बिलकुल बिलकुल।
agent
35.5s
Okay, okay. So sir, I'll do one thing, this number of yours, 9717245559, is your WhatsApp number, right?
ठीक है ठीक है। तो सर मैं एक काम करता हूं, आपका ये जो 9717245559 आपका WhatsApp नंबर है ना?
customer
39.8s
Yes.
जी।
agent
40.3s
Yes, so sir, I will send you my details on that. Could you please specify and write how many tons of 8mm?
हां तो सर मैं उसमें आपको मेरा डिटेल्स भेजता हूं। जरा आप ये जो 8mm का कितना टन वो थोड़ा स्पेसिफाई करके लिख दीजिए ना।
customer
44.4s
Send it, I will, I will get my purchase people connected with you, okay Rahul ji?
भेज दीजिए मैं अपने, मैं अपने परचेस वालों को आपसे कनेक्ट करवा दूंगा, ठीक है राहुल जी?
agent
47.9s
Yes, absolutely sir, absolutely.
हां बिलकुल सर, बिलकुल।
customer
48.9s
Okay.
ठीक।
agent
49.3s
Will do, will do. Thank you sir, thank you so much.
चलेगा चलेगा। Thank you sir, thank you so much.
customer
51.2s
Okay.
ठीक है।
agent
52.6s
Okay.
ठीक है।