Call 21112178875762061 2026-09-07 · Ronak Mehta · 6:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_PROG_261225 | General Enquiry | full conversation 84 turns, clean transcript (0% inaudible) | Gujarati | 84 | customer_led (campaign_name:medium) |
Audio: clear: The conversation is clear with some minor background sounds that do not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
2
/4 flags
MOQ: 5.0 MT None
material: box pipe
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +9/−22
from 35 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent confirmed product, dimensions, quantity, and location, but did not ask for the customer's required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent asked about end application, monthly tonnage, and current brands (for TMT), but missed asking about JSW's potential share and payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
You were searching for some material in PPGL products?
Closure with price & timeline
By around 12:00-1:00, I will let you know the pricing.
Summary
The customer, a manufacturer of roofing sheds, inquired about 5 MT of PPGL. The agent validated most of the requirement details and conducted partial discovery. As the market was not yet open for pricing, the agent provided an indicative rate and committed to sending a firm quote via WhatsApp within a few hours. The customer also inquired about box pipes, which the agent confirmed are not available.
Coaching
When revalidating the customer's requirement, remember to also confirm their expected delivery timeline to provide a complete and accurate commitment.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You were searching for some material in PPGL products? Agent correctly referenced the customer's online activity at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | .47 into 1220, correct? This is it, right? Agent confirmed product, dimensions, quantity, and location, but did not ask for the customer's required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 3 | 1.0 | And what is your monthly procurement, how many tons do you take monthly? Agent asked about end application, monthly tonnage, and current brands (for TMT), but missed asking about JSW's potential share and payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | By around 12:00-1:00, I will let you know the pricing. As the market was not open, the agent correctly committed to a specific timeline for reverting with a price. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay? It's not like this is our JSW, this is a B2B marketplace. So all those companies are also onboarded. Agent did not re-pitch the whole portfolio; the cross-sell of TMT was a relevant response to a customer cue and he correctly explained the marketplace model. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.64 | 111.7s | 62.9s | 193.4s | 9.4s | 314.8 | 0 | 45 | 39 | 33 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
4.7s
Hello, Dhyana Constructions?
customer
6.5s
Yes.
हाँ।
agent
7.0s
Yes, I am Rishabh Mehta calling from JSW One. You were searching for some material in PPGL products?
जी, ऋषभ मेहता बात कर रहा हूँ JSW One से। आप कुछ PPGL products में कुछ सर्च सर्च कर रहे थे मटेरियल का?
customer
11.5s
Yes.
हाँ।
agent
12.1s
Yes sir. So like, what are your dimension requirements?
हाँ सर। सो लाइक ये कैसा आपका क्या dimensions में requirement है?
customer
16.2s
Do you provide cutting or not?
कटिंग आप देते हो के नहीं देते हो?
agent
18.2s
Yes, we do, sir. We are from JSW itself.
हाँ देते हैं सर। We are from JSW itself.
customer
19.8s
No, do you provide it with cutting?
नहीं, कटिंग के साथ देते हो?
agent
21.3s
Yes, you need it in sheets, right?
हाँ, आपको sheets में चाहिए ना आपको?
agent
22.8s
Both, both. We provide slitted as well as coil, sir. What do you need?
दोनों भी, दोनों भी। Slitted भी देते हैं और coil भी देते हैं सर। आपको क्या चाहिए?
customer
25.9s
With cutting, what is the rate with cutting?
कटिंग के साथ, कटिंग के साथ क्या rate है?
agent
27.8s
I will have to check the rates, the market is not open yet. I can see your requirement. Okay? So these dimensions, what are the dimensions? .47 into 1220, correct? This is it, right?
मुझे rates चेक करने पड़ेंगे, अभी मार्केट अभी ओपन नहीं हुआ है। आपका requirement दिख रहा है मुझे। Okay? तो ये dimensions, dimensions क्या है? .47 into 1220, correct? यही है ना?
customer
35.0s
Yes, this is it.
हाँ, यही है।
agent
36.0s
Okay, and how many tons of material do you need?
Okay, और कितना टन चाहिए आपको मटेरियल?
agent
40.0s
Hello?
customer
40.8s
Yes, yes, this is it.
हाँ, yes, यही है।
agent
42.0s
Yes, how many tons? Do you need five tons?
हाँ, कितना टन? पाँच टन चाहिए आपको?
agent
45.4s
Hello?
customer
46.0s
Yes, need five tons, five tons.
हाँ, पाँच टन चाहिए, पाँच टन।
agent
47.4s
And which color do you need? Brick red?
और ये कलर कौनसा चाहिए? Brick red?
customer
49.0s
Brick red, yes.
agent
50.2s
Okay, okay. Alright. You need this in sheets, right? I'll just... in sheets, right? Okay, I'll process it further and tell you the pricing in a while, okay?
Okay, okay. ठीक है। ये sheets में चाहिए ना आपको? मैं एक बार आगे... sheets में ना? ठीक है, मैं आगे process करता हूँ और आपको pricing बताता हूँ थोड़े टाइम में, ठीक है?
customer
55.2s
Okay.
ठीक है।
agent
55.8s
I'll ping you on WhatsApp, okay? So if there's anything, I'll talk to you on that.
मैं आपको WhatsApp पे ping कर देता हूँ, ठीक है? तो कुछ रहेगा तो उसमें मैं आपसे बात कर लूँगा।
agent
59.4s
Your, your good name sir?
आपका, आपका good name सर?
customer
60.6s
Dhaval Savani.
धवल सवानी।
agent
61.6s
Dhaval Savani. Okay, okay. And where do you need the delivery, sir?
धवल सवानी। Okay, okay. અને તમને ડિલિવરી ક્યાં ગાડી જોઈએ છે સાહેબ?
customer
64.4s
Need delivery... no, Khambhat... अरे, what Khambhat, Barwala Botad.
ડિલિવરી જોઈએ... નઈ ખંભાત... અરે ખંભાત શું, બરવાળા બોટાદ.
agent
67.4s
You will have to send me the address. I am sending you a message on WhatsApp, you send me the address once.
મને તમે એડ્રેસ મોકલવું પડશે. હું તમને WhatsApp પર નાખું છું, તમે મને એડ્રેસ મોકલી દેજો એકવાર.
customer
71.4s
Okay.
agent
72.0s
Okay, because all our pricing is with delivery.
ઓકે, કારણ કે અમારી બધી પ્રાઇઝિંગ જે હોય છે ને, વિથ ડિલિવરી જ હોય છે અમારી.
customer
74.8s
No no, delivery. I'll send you the address.
ના ના, ડિલિવરી. હું તમને એડ્રેસ નાખું.
agent
76.6s
Okay, I have pinged you on WhatsApp. And sir, what do you make? This you...
ચાલશે, તમને મેં પિંગ કરી નાખ્યું છે WhatsApp પર. અને તમે સાહેબ શું બનાવો છો? આ તમને...
customer
79.6s
Uh... sheds, the school sheds, that.
અ... શેડ, સ્કૂલના શેડ હોય ને એ.
agent
81.8s
School sheds. Roofing sheets basically.
સ્કૂલના શેડ્સ. Roofing sheets basically.
customer
83.4s
Yes, roofing sheets.
હા, roofing sheets.
agent
84.4s
So do you manufacture it yourself or how is it for you?
તો એ તમે પોતે મેન્યુફેક્ચર કરો છો કે પછી કેવું હશે તમને?
customer
86.8s
No no, it's our own manufacturing.
ના ના, અમારું પોતાનું જ બનાવટ છે.
agent
88.6s
Okay, great, great. That's fine. And what is your monthly procurement, how many tons do you take monthly?
ઓકે, ગ્રેટ, ગ્રેટ. ચાલશે. અને તમારું મંથલીનું શું પ્રોક્યોરમેન્ટ, કેટલું ટન તમે લો છો મંથલી?
customer
92.0s
I can't say monthly, but yearly we take around 50-60 tons.
મંથલી તો નહિ બતાવી શકું, પણ યરલી અમે છે ને, 50-60 ટન લઈ લઈએ છીએ.
agent
96.0s
Okay. And... and... or do you take anything in HR, CR? In HR coils, CR coils?
Okay. અને... અને... और HR, CR में कुछ लेते हैं? HR coils, CR coils में?
customer
99.2s
No, not in that. Sheet... no, not in that. We take those box pipes.
नहीं, वो उसमें नहीं है। शीट... नहीं, उसमें नहीं। वो box pipe वो लेते हैं।
agent
102.8s
I don't have box pipes. Then there's TMT used in construction.
Box pipe तो नहीं है मेरे पास। फिर बाकी कंस्ट्रक्शन में लगने वाला TMT है।
customer
105.8s
Your TMT is not approved for us.
TMT हमारे में आपने अप्रूव नहीं है आपका।
agent
108.8s
Oh.
अच्छा।
customer
109.2s
That for us becomes 300-350, 400-500 tons. It can be more than that too.
वो तो हमारा 300-350, 400-500 टन हो जाता है। उससे ज्यादा भी होता है।
agent
112.4s
So look, which material do you take, then I can give you that because our JSW One...
तो हमारा देखिए, आप कौन सा कौन सा मटेरियल का लेते तो मैं वो दे सकता हूँ आपको क्योंकि जो हमारा जो है ना JSW One...
customer
115.8s
No, listen to me. Your JSW, right, it's not in our approved material list, understood?
નહિ, મારી વાત સાંભળો. તમારું જે JSW છે કે નહિ, અમારું એપ્રુવ મટીરીયલ લિસ્ટ હોય ને એમાં નથી, સમજ્યા?
agent
119.8s
Oh. So which, which company's material do you take for TMT?
અચ્છા. તો તમે કયું, કયા કંપનીનું મટીરીયલ લો છો TMT માં?
customer
122.0s
In TMT, we have around 30-35 companies. In which there is Kamdhenu, Kamdhenu is there, then Rudra is there, German is there, there are many companies.
અમે તો TMT માં તો અમારી પાસે લગભગ 30-35 કંપની છે. જેમાં કામધેનુ, કામધેનુ છે, પછી રુદ્ર છે, જર્મન છે, ઘણી બધી કંપની છે.
agent
128.0s
Secondary, do you take secondary or do you take primary material?
સેકન્ડરી, સેકન્ડરી કોન લો છો કે પ્રાઇમરી મટીરીયલ લો છો?
customer
130.4s
Primary, primary.
પ્રાઇમરી, પ્રાઇમરી.
agent
131.4s
Primary. Okay. So in primary...
પ્રાઇમરી. ઓકે. તો પ્રાઇમરીમાં...
customer
132.4s
But yours is not approved. In the department where we work, no, yes. Your this Jindal, अरे what Jindal, if the JSW company is approved, then it works for us.
પણ તમારી એપ્રુવ નથી. અમારી જે ડિપાર્ટમેન્ટમાં અમે કામ કરતા હોઈએ જ નહિ, હા. તમારું આ જિંદાલ, અરે જિંદાલ શું, JSW કંપની એપ્રુવ હોય તો અમારે મેળ આવે.
agent
137.6s
Let me inform you, sir. We have TMT from SAIL and then other forms too, like Tata Tiscon, that is also onboarded with us. So if you want its material, you can get it. Let me show you for your knowledge.
જાણાવી દઉં સાહેબ. અમારી પાસે છે ને, SAIL અને પછી બીજા ફોર્મના પણ TMT છે ને, Tata Tiscon, એ પણ અમારી પાસે ઓનબોર્ડેડ છે. તો તમને એનું મટીરીયલ જોઈતું હોય ને, તો તમને મળી શકે. તમે નોલેજમાં તમને બતાવી દઉં તમને મેં.
customer
145.2s
Okay.
ઓકે.
agent
146.0s
Okay? It's not like this is our JSW, this is a B2B marketplace. So all those companies are also onboarded. If you see the website, it will show you. All materials are there, from other companies.
ઓકે? એવું નથી કે આ JSW છે ને અમારું, તો આ B2B માર્કેટપ્લેસ છે. તો એ બધા પણ કંપની ઓનબોર્ડેડ છે. તમે વેબસાઈટ જોશો ને તમે, તમને જણાવશે એમાં. બધા મટીરીયલ છે એમાં, બીજા કંપનીના.
customer
152.6s
Okay. What was the last rate just now for sheet, in coil? I mean in sheet, in coil, in roofing sheet?
અચ્છા. અત્યારે આ લાસ્ટ શું રેટ હતો હમણાં શીટ, કોઈલમાં? અલા શીટમાં, કોઈલમાં, રૂફિંગ શીટમાં?
agent
156.0s
Sheet, roofing sheet was around 61,400, sir. In coils, in HR coils.
શીટ, રૂફિંગ શીટનો 61,400 હતો સર લગભગ. કોઈલ્સમાં, HR કોઈલ્સમાં તો.
customer
159.4s
Not HR coil, I'm talking about sheet.
HR કોઈલ નહિ, શીટમાં કહું છું.
agent
160.6s
In sheet, 61, it was 100 rupees more. 61,500. Yes.
શીટમાં 61, એમાં 100 રૂપિયા વધારે હતું. 61,500. હા.
customer
163.0s
Around 61,500.
61,500 લગભગ.
agent
164.2s
One second, you MOP, you MOP, one second, yes.
એક સેકન્ડ, તમે MOP, તમે MOP, એક સેકન્ડ હા.
customer
166.0s
61,50?
agent
167.0s
Yes. In coil it was 61,100 and in sheet it was 61,400.
હા. કોઈલમાં હતું 61,100 અને શીટમાં હતું 61,400.
customer
170.2s
61.40 paise?
61.40 પૈસા?
agent
171.2s
Yes, yes, yes.
યસ, યસ, યસ.
customer
172.2s
With GST or without GST?
વિથ GST કે વિધાઉટ GST?
agent
173.8s
GST separate, plus GST separate.
GST અલગથી, પ્લસ GST અલગ.
customer
175.2s
61 plus GST, right? 61.40 plus GST.
61 પ્લસ GST, હે ને? 61.40 પ્લસ GST.
agent
177.0s
Correct, correct, correct.
કરેક્ટ, કરેક્ટ, કરેક્ટ.
customer
178.4s
No problem, no problem. On weight? On weight, right?
વાંધો નહિ, વાંધો નહિ. વજન ઉપર? વજન ઉપર ને?
agent
180.6s
Yes yes, on weight. And depending on how many tons you need, if your quantity is more, I can talk and get some adjustment done in this. The pricing that works out best.
હા હા, વજન ઉપર. અને તમને કેટલું ટન જોઈએ તો પછી એના ઉપર તમને પછી વધારે તમારું હોય તો વાત કરીને એકવાર થોડા આમાં હું એડજસ્ટમેન્ટ કરાવી શકું પછી. એ પ્રાઇઝિંગ જે બેસ્ટ થાય.
agent
185.4s
Or if you have any competitive, if you want to match any competitive [price], I can directly get you the material from here. From the JSW website.
અથવા તમને કોઈ કોમ્પિટિટિવ, તમને કોઈ કોમ્પિટિટિવ તમને કોઈ મેચ કરવું હોય તેમાં હશે, હું ડાયરેક્ટ તમને અહીંથી તમને માલ મળી જશે. ફ્રોમ JSW વેબસાઈટ.
customer
190.6s
No problem.
વાંધો નહિ.
agent
191.6s
Okay? So for now, you have this PPGL requirement, right?
ઓકે? તો અત્યારે તો તમારી આ PPGL ની રિક્વાયરમેન્ટ છે ને અત્યારે તો?
customer
193.8s
Yes, PPGL.
હા, PPGL.
agent
194.6s
I'll get it checked right now. Give me some time. By around 12:00-1:00, I will let you know the pricing.
હું અત્યારે ચેક કરાવી દઉં છું. મને થોડો ટાઈમ આપો. એક 12:00-1:00 વાગ્યા સુધીમાં તમને છે ને હું પ્રાઇઝિંગ તમને જણાવી દઉં છું.
customer
198.4s
Okay.
ઓકે.
agent
201.4s
Okay?
ઓકે?
customer
202.4s
Yes yes, no problem.
હા હા, વાંધો નહિ.
agent
203.4s
Okay, thank you sir. Okay, okay. I have sent it on WhatsApp, please send me the address.
ઓકે, થેન્ક યુ સાહેબ. ઓકે, ઓકે. તમને WhatsApp પર નાખ્યું છે, મને એડ્રેસ મોકલી દેજો.
customer
206.2s
Yes, I'll send the address.
હા, એડ્રેસ મોકલી દઉં.
agent
207.4s
Thank you sir. Okay.
થેન્ક યુ સાહેબ. ઓકે.