JSWOzonetel · Call Analysis

soumya agent scorecard

Calls
59
49 scored · 8 n/a
Avg pitch /10
2.43
floor 2.30 +0.13
Band split
0G/8A/41R
green ≥8, amber 5–7, red <5
Talk ratio
0.582
6 monologue-heavy calls
Sentiment
+0.06
the customer's signal, not a rep score
Avg duration
1:44
min:sec

Only the pitch column is this agent's performance. Q-flags describe the leads they were handed; supply describes our stockyard; sentiment is the customer's reaction.

soumya — pitch score distribution
0 6 11 score 0/10 — 11 calls (red band) 11 0 score 1/10 — 8 calls (red band) 8 1 score 2/10 — 8 calls (red band) 8 2 score 3/10 — 7 calls (red band) 7 3 score 4/10 — 7 calls (red band) 7 4 score 5/10 — 3 calls (amber band) 3 5 score 6/10 — 4 calls (amber band) 4 6 score 7/10 — 1 call (amber band) 1 7 score 8/10 — 0 calls (green band) 8 score 9/10 — 0 calls (green band) 9 score 10/10 — 0 calls (green band) 10
red 0–4 urgent amber 5–7 coaching green 8–10 strong score out of 10
Points earned per step (%)
50% 80% Platform education: 0 Platform education 0 Closure - one of three outcomes: 0 Closure - one of three outcomes 0 Pitch (2-3 USPs): 3.0 Pitch (2-3 USPs) 3.0 Revalidate every field: 7.7 Revalidate every field 7.7 Hook (supply/price signal): 9.1 Hook (supply/price signal) 9.1 Discovery (6 Qs): 10.6 Discovery (6 Qs) 10.6 Discovery (5 Qs, woven naturally): 15.4 Discovery (5 Qs, woven naturally) 15.4 Full discovery (8 Qs): 16.7 Full discovery (8 Qs) 16.7 Closure with next step: 30.3 Closure with next step 30.3 Opener & permission: 30.3 Opener & permission 30.3 First opportunity identified: 33.3 First opportunity identified 33.3 Closure with price & timeline: 38.5 Closure with price & timeline 38.5 Qualify: 39.4 Qualify 39.4 Opener acknowledges platform submission: 46.2 Opener acknowledges platform submission 46.2 Verify basic profile (4 Qs): 50.0 Verify basic profile (4 Qs) 50.0 No unnecessary re-pitching: 92.3 No unnecessary re-pitching 92.3 Warm welcome opener: 100.0 Warm welcome opener 100.0
Weakest step first — this is the coaching agenda.

Coaching focus weakest three steps, with a line from someone who does them well

Platform education 0.0% of points earned floor 7.3% · below the floor across 3 calls
How Sajal Bhaskar does it on a 10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
Closure - one of three outcomes 0.0% of points earned floor 5.0% · below the floor across 3 calls
How Sajal Bhaskar does it on a 10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Pitch (2-3 USPs) 3.0% of points earned floor 7.6% · below the floor across 33 calls
How Ronak Mehta does it on a 10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit 6 of this agent's calls were monologue-heavy (average talk share 0.582, average 6.0 questions asked per call).

Step-by-step vs the floor weakest first — this is the coaching agenda

StepWtCalls This agentFloorΔ
NR4 Platform education 13
0.0%
 7.3% -7
NR6 Closure - one of three outcomes 23
0.0%
 5.0% -5
SL4 Pitch (2-3 USPs) 133
3.0%
 7.6% -5
CL2 Revalidate every field 313
7.7%
 19.3% -12
SL2 Hook (supply/price signal) 233
9.1%
 5.0% +4
SL3 Discovery (6 Qs) 233
10.6%
 4.4% +6
CL3 Discovery (5 Qs, woven naturally) 213
15.4%
 17.0% -2
NR3 Full discovery (8 Qs) 33
16.7%
 3.2% +14
SL6 Closure with next step 133
30.3%
 25.5% +5
SL1 Opener & permission 233
30.3%
 22.6% +8
NR5 First opportunity identified 23
33.3%
 15.0% +18
CL4 Closure with price & timeline 213
38.5%
 29.9% +9
SL5 Qualify 233
39.4%
 58.8% -19
CL1 Opener acknowledges platform submission 213
46.2%
 66.3% -20
NR2 Verify basic profile (4 Qs) 13
50.0%
 12.9% +37
CL5 No unnecessary re-pitching 113
92.3%
 97.1% -5
NR1 Warm welcome opener 13
100.0%
 68.8% +31

Across campaigns

CampaignCallsScoredAvg
IS_MFG_HR_HRPO_Sep26 3426 1.92
MSME_IS_India_ProductOpps_Reg_Acc 87 2.93
IS_MFG_CR_GI_GP_Coated_Sep26 77 2.86
MSME_IS_India_ProductOpps_PROG_261225 66 3.42
MSME_IS_PANIndia_NewReg_260526 43 2.67

Objections faced

ObjectionRaisedHandledMissed
incumbent_supplier7 0 7
price7 0 7
send_price_will_think5 0 5

Coaching notes from the lowest-scoring calls

0.0/10 211121788865…
After your introduction, pause to confirm the customer can hear you clearly and ask for permission to speak before launching into the reason for the call.
0.0/10 211121788951…
When a customer is immediately frustrated about repeat calls, acknowledge their frustration first before attempting to continue with the pitch.
0.0/10 211121789106…
Your opening needs to clearly state you're calling from JSW One and include a supply-led hook to build interest before you begin asking discovery questions.
0.0/10 211121789454…
When a call ends due to a bad connection, try to secure a specific time for the callback, such as 'I will call you back in 10 minutes,' to create a firm next step.
0.0/10 211121789454…
The call was cut short by a technical issue, but remember to always ask for permission to speak at the start of the call before explaining your reason for calling.
0.0/10 211121789019…
You must maintain control of the call; when the customer deflected to WhatsApp, you should have completed discovery on the call before agreeing to move offline.
0.0/10 211121788939…
Always introduce yourself and JSW One in your opening line to establish context, even on very short calls.
0.0/10 211121788858…
You need to follow the pitch structure; start by introducing yourself from JSW One and asking for permission, then use a price or availability hook to build interest before asking for the customer's requirement.

All calls 59

CallStateDateCampaignDur DispositionBandLangPitch TalkSent
211121789031… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 1:16 Call_back_later full conversation Kannada 0.0/10 0.618 +0.51
211121789019… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 2:02 Interested full conversation Kannada 0.0/10 0.486 +0.63
211121789106… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 1:57 Call_back_later full conversation Hindi 0.0/10 0.689 -0.35
211121789454… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 1:13 Call_back_later full conversation Kannada 0.0/10 0.724 mono +0.24
211121788862… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:48 Ringing_NoResponse full conversation Kannada 0.0/10 0.756 mono 0.00
349721789644… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 0:53 Call_back_later full conversation Kannada 0.0/10 0.625 +0.24
211121788865… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:49 Call_back_later full conversation Kannada 0.0/10 0.679 +0.30
211121788951… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:59 No_requirement full conversation Kannada 0.0/10 0.579 -0.17
211121788939… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:28 Invalid_Number short or unclear English 0.0/10 0.591 -0.67
211121789454… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:48 No_requirement full conversation Kannada 0.0/10 0.692 -0.22
211121788858… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 3:46 General Enquiry full conversation Kannada 0.0/10 0.595 0.00
211121789533… scored 2026-09-16 MSME_IS_India_ProductOpps_ 0:56 Wrap up time exceeded :0 full conversation Hindi 1.0/10 0.38 -0.12
211121789033… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 1:47 General Enquiry full conversation Kannada 1.0/10 0.577 +0.35
211121788939… scored 2026-09-09 MSME_IS_India_ProductOpps_ 1:03 Call_back_later full conversation Hindi 1.0/10 0.589 -0.30
211121788509… scored 2026-09-04 MSME_IS_India_ProductOpps_ 1:13 Wrap up time exceeded :0 full conversation Kannada 1.0/10 0.553 -0.30
211121788939… scored 2026-09-09 MSME_IS_PANIndia_NewReg_26 1:21 Call_back_later full conversation Hindi 1.0/10 0.661 +0.24
211121788514… scored 2026-09-04 MSME_IS_India_ProductOpps_ 1:19 Wrap up time exceeded :0 full conversation English 1.0/10 0.623 +0.23
211121788512… scored 2026-09-04 MSME_IS_India_ProductOpps_ 1:34 Wrap up time exceeded :0 full conversation Hindi 1.0/10 0.638 -0.42
211121788944… scored 2026-09-09 MSME_IS_India_ProductOpps_ 2:08 General Enquiry full conversation Tamil 1.0/10 0.296 +0.41
211121788951… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 3:43 full conversation Kannada 2.0/10 0.565 -0.20
211121789120… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 4:06 No_requirement full conversation Kannada 2.0/10 0.586 +0.18
211121788864… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 2:52 full conversation English 2.0/10 0.276 +0.23
211121789537… scored 2026-09-16 IS_MFG_HR_HRPO_Sep26 1:04 Not_Answered full conversation Hindi 2.0/10 0.527 +0.41
211121789722… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 1:00 No_requirement full conversation Kannada 2.0/10 0.574 +0.30
211121788954… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:50 Call_back_later full conversation Hindi 2.0/10 0.532 -0.11
349721789633… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:02 No_requirement full conversation English 2.0/10 0.537 -0.17
211121788950… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 3:24 Send_Email full conversation Kannada 2.0/10 0.304 0.13
211121788505… scored 2026-09-04 MSME_IS_India_ProductOpps_ 1:02 Wrap up time exceeded :0 full conversation English 3.0/10 0.702 -0.44
211121789109… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 3:56 full conversation Kannada 3.0/10 0.445 -0.50
211121789470… scored 2026-09-15 IS_MFG_HR_HRPO_Sep26 2:13 General Enquiry full conversation English 3.0/10 0.748 mono +0.27
349721789717… scored 2026-09-18 IS_MFG_CR_GI_GP_Coated_Sep 2:37 Interested full conversation Hindi 3.0/10 0.668 +0.52
211121788858… scored 2026-09-08 IS_MFG_HR_HRPO_Sep26 1:01 Call_back_later full conversation Hindi 3.0/10 0.569 -0.19
211121788511… scored 2026-09-04 MSME_IS_India_ProductOpps_ 1:54 Wrap up time exceeded :0 full conversation Kannada 3.0/10 0.453 -0.04
211121789036… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 2:02 Not_Answered full conversation English 3.0/10 0.602 -0.53
211121789018… scored 2026-09-10 MSME_IS_PANIndia_NewReg_26 3:48 Call_back_later full conversation Hindi 3.5/10 0.633 +0.35
211121789630… scored 2026-09-17 MSME_IS_PANIndia_NewReg_26 3:09 General Enquiry full conversation Gujarati 3.5/10 0.612 -0.32
349721789633… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 1:13 No_requirement full conversation Kannada 4.0/10 0.768 mono -0.40
211121788519… scored 2026-09-04 IS_MFG_HR_HRPO_Sep26 1:22 No_requirement full conversation English 4.0/10 0.636 -0.43
211121788951… scored 2026-09-09 IS_MFG_HR_HRPO_Sep26 1:02 No_requirement full conversation Kannada 4.0/10 0.486 0.14
349721789640… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 2:45 General Enquiry full conversation Hindi 4.0/10 0.589 +0.38
211121789111… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 3:20 Interested full conversation English 4.0/10 0.564 +0.82
211121789711… scored 2026-09-18 MSME_IS_India_ProductOpps_ 3:27 General Enquiry full conversation English 5.0/10 0.523 -0.33
349721789644… scored 2026-09-17 IS_MFG_CR_GI_GP_Coated_Sep 2:33 General Enquiry full conversation English 5.0/10 0.513 0.13
211121788516… scored 2026-09-04 MSME_IS_India_ProductOpps_ 2:40 Wrap up time exceeded :0 full conversation Hindi 5.0/10 0.397 -0.33
211121788945… scored 2026-09-09 MSME_IS_India_ProductOpps_ 1:50 Interested full conversation Hindi 6.0/10 0.609 +0.71
211121789033… scored 2026-09-10 IS_MFG_HR_HRPO_Sep26 1:55 General Enquiry full conversation Kannada 6.0/10 0.345 +0.37
211121789101… scored 2026-09-11 MSME_IS_India_ProductOpps_ 3:02 full conversation Hindi 6.5/10 0.485 +0.26
211121789018… scored 2026-09-10 MSME_IS_India_ProductOpps_ 2:01 Onboarded full conversation English 6.5/10 0.785 mono +0.71
211121789111… scored 2026-09-11 IS_MFG_HR_HRPO_Sep26 2:40 Interested full conversation Kannada 7.0/10 0.625 +0.58
211121788951… queued 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:27 Not_Answered n/a – pending – n/a
211121789534… n/a 2026-09-16 MSME_IS_PANIndia_NewReg_26 0:47 Wrap up time exceeded :0 no conversation Gujarati n/a 1.0 mono n/a
211121789454… n/a 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:51 Not_Answered no conversation English n/a – n/a
211121788932… n/a 2026-09-09 IS_MFG_HR_HRPO_Sep26 0:26 Not_Answered no conversation English n/a – n/a
211121788863… n/a 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:46 Not_Answered no conversation English n/a – n/a
211121788519… queued 2026-09-04 IS_MFG_HR_HRPO_Sep26 0:16 n/a – pending – n/a
211121788862… n/a 2026-09-08 IS_MFG_HR_HRPO_Sep26 0:29 Ringing_NoResponse no conversation Hindi n/a 0.667 n/a
211121789470… n/a 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:44 Not_Answered no conversation English n/a – n/a
211121789472… n/a 2026-09-15 IS_MFG_HR_HRPO_Sep26 0:42 Not_Answered no conversation Hindi n/a – n/a
211121788507… n/a 2026-09-04 MSME_IS_India_ProductOpps_ 0:48 Wrap up time exceeded :0 no conversation English n/a – n/a