21112178962464051 · Call

Call 21112178962464051 2026-09-17 · Anupreeti Mahadik · 4:07

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_GP_Coated_Sep26	Send_Email	full conversation 64 turns, clean transcript (0% inaudible)	English	64	supply_led (campaign_name:medium)

Audio: noisy: Agent's side has significant background noise from a call center environment, but speech is mostly intelligible.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: matched

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.73

confidence high · +18/−2 from 30 hits
lexical only

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener & permission The agent identified herself and the company but failed to ask for permission to speak.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.

−2.0 pts Hook (supply/price signal) The agent did not lead with a supply or price hook, instead moving directly to requirement gathering.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.

−2.0 pts Discovery (6 Qs) The agent only asked one of the six discovery questions; all other information was volunteered by the customer.

How Ronak Mehta did it on a 10.0/10 call —

AGENT: Okay, so what do you manufacture, sir, by the way?

objection The customer raised 1 objection you did not answer: incumbent_supplier

CUSTOMER: at present I'm dealing with Tata.

Summary

The customer, a large-volume trader currently sourcing from Tata, expressed interest in JSW and requested an in-person meeting to discuss rates. The agent did not follow the sales script, failing to execute the hook, discovery, or a proper pitch. The call ended with the agent agreeing to connect on WhatsApp, without a firm next step being established.

Coaching

You must maintain control of the call by following the pitch structure; you missed the hook and discovery, which left you unable to build value before the customer changed the subject.

Missed: SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
SL1 Opener & permission	2	fail	–	AGENT: Uh sir, this is Anupreeti from JSW One. The agent identified herself and the company but failed to ask for permission to speak.
SL2 Hook (supply/price signal)	2	fail	–	AGENT: Uh I wanted to inquire whether you are having any requirement in Galvanized sheet. The agent did not lead with a supply or price hook, instead moving directly to requirement gathering.
SL3 Discovery (6 Qs)	2	fail	1	AGENT: And sir, are you in trading or in manufacturing? The agent only asked one of the six discovery questions; all other information was volunteered by the customer.
SL4 Pitch (2-3 USPs)	1	fail	–	AGENT: HR sheets, we are like we are very competitive in HR. The agent only mentioned one USP, not the required 2-3, and it was a weak, generic statement.
SL5 Qualify	2	fail	–	AGENT: May I know what dimensions are you looking for? The agent started qualification by asking for dimensions but failed to capture quantity, location, or required-by date.
SL6 Closure with next step	1	fail	–	AGENT: I will send a 'hi' to that. The call ended with a vague agreement to connect on WhatsApp, not a committed next step like a quote or a scheduled callback.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
incumbent_supplier	mishandled	CUSTOMER: at present I'm dealing with Tata.	AGENT: Okay, got it sir.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.315	51.7s	112.6s	82.7s	3.7s	257.6	0	31	33	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.7s

Hello.

agent

1.6s

Hello. Sanwariya Metals?

customer

3.6s

Yes.

agent

4.4s

Uh sir, this is Anupreeti from JSW One.

customer

6.9s

Ha, yes, tell me.

agent

8.3s

Uh I wanted to inquire whether you are having any requirement in Galvanized sheet.

customer

12.3s

Uh yeah, I was having. What's your today's rate?

agent

14.4s

Uh I need to generate an inquiry sir for getting the rates. May I know what dimensions are you looking for?

customer

18.5s

What dimensions?

agent

19.4s

Yes. Yeah.

customer

20.3s

So 4 by 8, 1 mm, 1.2 mm, 1.5 mm, 2 mm.

agent

24.7s

Uh and 1220 or 1250?

customer

26.9s

Width?

customer

27.5s

Hmm 12 how much will it be, let's see. 1220.

Hmm 12 कितना आएगा देखो ना। 1220.

agent

30.3s

Okay. And sir, are you in trading or in manufacturing?

Okay. और सर ये मतलब आप ट्रेडिंग में हो या मैन्युफैक्चरिंग में हो?

customer

33.6s

I am into trading.

agent

35.1s

Okay. And sir, I will WhatsApp you. Could you just share me the required thickness which you are looking for?

Okay. और सर मैं आपको WhatsApp करती हूं। Could you just share me the required thickness which you are looking for?

customer

39.0s

Which which location you are talking from like?

agent

41.2s

I am calling from Mumbai.

customer

42.8s

Mumbai headquarters?

agent

44.1s

Yes sir.

customer

45.0s

Mumbai headquarters. Where is it? In BKC or where?

agent

47.3s

Yeah, in BKC.

customer

48.5s

Okay. Ma'am, is it like uh can someone walk in and meet someone over there? Because I wanted to discuss multiple things.

agent

54.5s

So you can you can come over. But

customer

56.2s

Yeah because I am into a trading so we want to discuss that how we can take it forward, what all rates we can uh compromise at. So

agent

102.0s

Hm hm.

हम्म हम्म।

customer

102.5s

So for that uh instead of call, uh if we could meet personally. Uh so is your team available on this Saturday?

agent

108.2s

Saturday, sir Saturdays are off.

customer

110.1s

All Saturdays are off? Sunday?

agent

111.5s

Sunday, sir. Saturdays and Sundays are off.

customer

113.5s

All Saturdays, Sundays are off. Okay.

customer

115.8s

So coming Friday? Next Friday? Anant Chaturdashi or you are having a holiday on that day?

agent

119.5s

No no, we are we are working on that day.

नहीं नहीं, we are we are working on that day.

customer

121.5s

So you're working on Anant Chaturdashi?

agent

123.0s

Yes, yes.

customer

123.9s

Okay. Then we I will try to meet you guys because uh I see what I wanted to tell you is that I don't have an order of 10-15 tons. I have an order bulk order of 100-200 tons at a time. And even at times 6 to 700 tons.

agent

132.3s

Okay.

customer

132.8s

So if JSW can fulfill my demands then I can think of getting with JSW. Else uh at present I'm dealing with Tata.

agent

138.2s

Okay, got it sir.

customer

139.8s

Hm. So you have you are you guys into MS, HR, CR coils?

agent

142.2s

Yes yes sir. HR sheets, we are like we are very competitive in HR.

customer

145.6s

Okay, but JSW One also uh works with works with Tata as well, right?

agent

148.5s

No. The thing is, it is a MSME platform, so we supply A&NS and Tata make also.

customer

152.0s

But that's what I'm saying. So is it a separate private entity owned by JSW, is it?

agent

155.0s

Yes. We come under group itself but we are a separate entity.

customer

158.5s

Okay. Okay. And who's the owner?

agent

200.3s

Parth Jindal.

customer

201.5s

Okay. So it's from Jindal family only.

agent

203.2s

Yes, yes.

customer

204.0s

Okay. So ma'am, your good name please?

agent

205.5s

Anupreeti Mahadik.

customer

207.1s

Anupreeti Mahadik?

agent

208.2s

Yes.

हां।

customer

208.8s

Are you Marathi?

मराठी है तुम्ही?

agent

210.0s

Yes, yes. I am Marathi.

हो हो. मराठीच आहे.

customer

211.5s

Is this number yours then? The one with 580

हा नंबर तुमचाच आहे का मग? 580 ला

agent

213.5s

No no sir, this is system generated, sir. I will give you mine, this one ends in 5254, right?

नाही नाही सर, हा सिस्टम जनरेटेड आहे सर. मी तुम्हाला माझा, मी तुम्हाला हे 5254 आहे ना एन्ड मध्ये?

customer

217.0s

Yes yes yes.

हो हो हो.

agent

217.5s

I will send a 'hi' to that.

त्याला मी हाय पाठवते.

customer

219.8s

WhatsApp me. Then I will tell you, okay?

मला WhatsApp करा. मग सांगतो तुम्हाला, ठीक आहे?

agent

222.0s

Will do, will do.

चालेल, चालेल.

customer

223.0s

Okay, okay.

agent

223.8s

You and we how...

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