Call 21112178834022311 2026-09-02 · Anupreeti Mahadik · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +2/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but did not schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was ended without securing a quote, a specific callback, or a walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted KBC Construction and introduced herself from JSW One. She immediately asked for a requirement for MS steel, and when the customer said they had none at the moment, the agent ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
When a customer says they have no current requirement, use this as an opportunity to ask discovery questions about their typical steel usage so you can schedule a meaningful follow-up.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 |
The agent's opening was transactional, not a warm welcome designed to position as a helper. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified the company name ("am I speaking with KBC Construction?"), failing to ask the other 3 basic profile questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's benefits were not explained. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a requirement but did not schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was ended without securing a quote, a specific callback, or a walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.689 | 10.2s | 4.6s | 25.2s | 2.6s | 235.3 | 0 | 7 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.6s
Hello, KBC Construction?
हॅलो, केबीसी कंस्ट्रक्शन?
customer
2.6s
Hello.
हॅलो.
agent
3.3s
Hello, am I speaking with KBC Construction?
हॅलो, केबीसी कंस्ट्रक्शन में बात हो रहा है?
customer
5.2s
Yes.
हां।
agent
5.7s
Sir, Anukriti speaking from JSW One.
सर, अनुकृति बात कर रही हूं JSW One से।
customer
7.9s
From where?
कहां से?
agent
8.6s
JSW One, Jindal Steel.
JSW One, जिंदाल स्टील।
customer
10.4s
Yes, tell me.
हां, बोलिए।
agent
11.6s
Hello?
हॅलो?
customer
12.4s
Yes, please tell me.
हां, बोलिए ना।
agent
13.0s
Yes sir, I wanted to know if you have any requirement for MS steel?
हां सर, कोई requirement है क्या जानना था MS steel में आपका?
customer
16.3s
No, not at the moment.
नहीं, फिलहाल में तो नहीं।
agent
18.0s
Okay. Alright sir, thank you.
Okay. ठीक है सर, thank you.
customer
19.6s
Okay.