Call 21112178833982531 2026-09-02 · Anupreeti Mahadik · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (6% inaudible) | Marathi | 16 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise on the customer's side, but speech is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type (1/8 questions) and did not probe for any further discovery details.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer stated they have no current requirement, but the agent did not schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended vaguely with 'let me know if there is anything'; no quote, specific callback, or walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, this is Anupriti calling from JSW One. Sir, your account was registered on the portal, so I wanted to know what your requirement is.
Summary
The agent called a newly registered contact from 'Shree Construction'. The customer stated they had no current requirement but had tried to place one previously which was not fulfilled. The agent asked one discovery question about business type but did not probe further, ending the call by offering to send a WhatsApp for future requirements without setting a specific next step.
Coaching
When a customer says they have no current requirement, use that as an opportunity to conduct discovery (monthly tonnage, current brands) to prepare for their future needs and schedule a specific follow-up.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, this is Anupriti calling from JSW One. Sir, your account was registered on the portal, so I wanted to know what your requirement is. The agent provided a warm, standard opening and stated the reason for the call clearly. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, Shree Construction? The agent only verified the company name (1/4 questions) and did not ask about procurement city, role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Sir, are you in manufacturing or in trading? The agent only asked about the business type (1/8 questions) and did not probe for any further discovery details. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer stated they have no current requirement, but the agent did not schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended vaguely with 'let me know if there is anything'; no quote, specific callback, or walkthrough was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.63 | 19.2s | 11.3s | 38.5s | 7.4s | 231.2 | 0 | 8 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
agent
1.3s
Hello, Shree Construction?
customer
2.7s
Yes.
agent
3.3s
Sir, this is Anupriti calling from JSW One.
सर, अनुप्रिती बात कर रही हूं JSW One से।
customer
5.6s
Yes ma'am, tell me.
हां मैम, बोलिए।
agent
6.7s
Sir, your account was registered on the portal, so I wanted to know what your requirement is.
सर, आपका अकाउंट रजिस्टर्ड था पोर्टल पे, तो मुझे रिक्वायरमेंट जानना था कि क्या रिक्वायरमेंट है।
customer
11.0s
It's done for now, ma'am. I had put it in that day, but it didn't happen. I don't have a requirement right now. If there is one, I will let you know, I'll put it in the app.
अभी हो गया मैम, उस दिन मैंने डाला था लेकिन वो हुआ ही नहीं। अभी रिक्वायरमेंट नहीं है, रहेगा तो मैं बताता हूं, डालता हूं ऐप में।
agent
17.4s
Okay, okay sir. I will WhatsApp you from my other number. You can then give the requirement on that.
ठीक है, ठीक है सर। मी तुम्हाला WhatsApp करते, माझ्या दुसऱ्या नंबर वरून. तुम्ही त्याच्यावरती द्या मग रिक्वायरमेंट।
agent
22.6s
Sir, are you in manufacturing or in trading?
तुम्ही सर मॅन्युफॅक्चरिंग मध्ये आहे का ट्रेडिंग मध्ये?
customer
25.1s
What?
काय?
agent
25.7s
You are in manufacturing, right?
मॅन्युफॅक्चरिंग मध्ये आहे ना तुम्ही?
customer
27.3s
Yes.
हो।
agent
28.0s
Okay, okay. That's fine sir, let me know if there is anything.
ओके, ओके. चालेल सर, काही असेल तर सांगा.
customer
30.7s
Yes.
हो।
agent
31.8s
Thank you.
customer
32.4s
[inaudible]