Call 21112178972697111 2026-09-18 · Anupreeti Mahadik · 2:31
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | General Enquiry | full conversation 41 turns, clean transcript (0% inaudible) | Hindi | 41 | new_registration (campaign_name:high) |
Audio: clear: Some background office chatter is audible but does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.40
confidence high · +10/−52
from 37 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Full discovery (8 Qs)
Agent asked about business type, end application, brands used, and current JSW usage, but missed monthly tonnage and payment terms discovery.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−1.0 pts
Platform education
The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
−0.5 pts
Verify basic profile (4 Qs)
Agent verified name and procurement city, and implicitly confirmed procurement involvement, but did not ask for the best contact details.
How Sajal Bhaskar did it on a
10.0/10 call —
आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।
did well
Warm welcome opener
Anukriti speaking from JSW One. Your account was registered on our portal.
First opportunity identified
Okay, okay. 16 mm in hot rolled coil.
Summary
The customer, a trader from Ghaziabad, confirmed a new requirement for 30 tons of 16mm Hot Rolled Coil. The agent gathered the basic specifications and committed to sending a quote within half an hour. The call ended with a clear next step.
Coaching
When a customer is new to the platform, you must explain its key benefits like transparent pricing and test certificates; this builds value before you send the quote.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Anukriti speaking from JSW One. Your account was registered on our portal. The agent correctly identified herself and referenced the customer's portal registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 3 | 0.5 | Is this Nidhi Gupta?... What will be your delivery location? UP? Agent verified name and procurement city, and implicitly confirmed procurement involvement, but did not ask for the best contact details. |
| NR3 Full discovery (8 Qs) | 3 | partial | 4 | 1.5 | And what is your end application, ma'am?... is this for trading or do you have your own manufacturing unit?... which make do you use right now? Do you use JSW's? Agent asked about business type, end application, brands used, and current JSW usage, but missed monthly tonnage and payment terms discovery. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Okay, okay. 16 mm in hot rolled coil. The agent successfully captured the customer's current requirement for 16mm HR coil at 30 tons for Ghaziabad. |
| NR6 Closure - one of three outcomes | 2 | pass | – | 2.0 | Okay, in half an hour I'll try to send you the quote. The call ended with a clear commitment to send a quote within a specific timeframe, which the customer accepted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.621 | 47.0s | 28.7s | 75.3s | 6.6s | 277.0 | 0 | 22 | 19 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello, yes?
हेलो, हांजी?
agent
1.8s
Is this Nidhi Gupta?
customer
3.1s
Yes.
हांजी।
agent
3.7s
Sir Anu... Ma'am, Anukriti speaking from JSW One.
सर अनु मैम अनुकृति बात कर रही हूं JSW One से।
customer
6.4s
Yes ma'am, tell me.
हांजी मैम, बताइए।
agent
7.6s
Your account was registered on our portal. I wanted to know if there is any inquiry for stainless steel?
आपका अकाउंट रजिस्टर था हमारे पोर्टल पे। मुझे जानना था कि कोई इंक्वायरी है क्या stainless steel में?
customer
11.7s
Uh ma'am, I had just inquired about a sixteen... 16 mm product yesterday. That was the only inquiry for now.
अ मैम, मेरे को जस्ट कल ही एक इंक्वायर करा था सोलह 16 mm का प्रोडक्ट। बस एक वही इंक्वायरी थी अभी तो।
agent
16.5s
Uh, for what, can you tell me?
अ किसका आप बता सकते हो?
customer
17.9s
For 16 mm hot rolled coil.
16 mm hot rolled coil का।
agent
19.6s
Okay.
अच्छा।
agent
20.7s
And what is your end application, ma'am?
और ये आपका end application क्या है मैम?
customer
22.9s
Uh, meaning? Actually, I have just enrolled for the first time, so I have no idea. Can you tell me what you are asking?
अ मतलब? एक्चुअली मैंने जस्ट फर्स्ट टाइम ही एनरोल करा तो मुझे आईडिया नहीं, आप बताएंगी क्या चीज पूछ रहे हैं?
agent
26.7s
Okay, meaning, uh, is this for trading or do you have your own manufacturing unit?
अच्छा मतलब अ आप ये ट्रेडिंग के लिए है या आपका खुद का मैन्युफैक्चरिंग यूनिट है?
customer
30.2s
No no no no ma'am, for trading.
नहीं नहीं नहीं नहीं मैम, ट्रेडिंग के लिए।
agent
31.9s
Okay, it's for trading. Okay.
अच्छा ट्रेडिंग है। Okay.
customer
33.3s
Yes.
हांजी।
agent
33.9s
And what is the requirement in tons?
और ये कितना ton का रिक्वायरमेंट है?
customer
35.5s
I had written 30 ton.
मैंने 30 ton का लिखा था।
agent
37.2s
Okay, okay. It's not showing any details here, that's why I'm...
Okay, okay. यहां पे कुछ डिटेल्स शो नहीं कर रहा है इसलिए मैं आपको
customer
39.6s
No problem, you can tell me about 20 or 30 tons, whatever is available. No issue.
कोई बात नहीं, आप 20 या 30 ton जो भी अवेलेबल हो उसका बता दीजिए। कोई इशू नहीं।
agent
42.1s
Okay. What will be your delivery location? UP?
अच्छा। ये डिलीवरी लोकेशन कौन सा आएगा आपका? UP?
customer
44.2s
Ma'am, Ghaziabad, Ghaziabad. Loha Mandi's Ghaziabad.
मैम गाजियाबाद, गाजियाबाद। लोहा मंडी का गाजियाबाद।
agent
46.4s
Okay, okay. 16 mm in hot rolled coil.
Okay, okay. 16 mm में hot rolled coil.
customer
48.9s
Yes.
हांजी।
agent
50.0s
Okay ma'am, I will send you the uh opportunity... I will register your inquiry and then send you the rates.
ठीक है मैम, मैं आपको भेजती हूं अ opportunity मैं आपका इंक्वायरी रजिस्टर करती हूं फिर आपको रेट्स भेजती हूं।
customer
54.1s
Okay ma'am. So ma'am, will a P and Q be generated for this?
ठीक है मैम। तो मैम P and Q generate होएगा इसका?
agent
56.5s
Yes, yes, it will be done, sir. Okay.
हां हां हो जाएगा सर। Okay.
agent
58.4s
And ma'am, now I have to tell you that, uh, now, I mean, which make do you use right now? Do you use JSW's? Or is there another one you use?
और मैम अब मुझे आपको बताना है कि अ अब मतलब अभी कौन सा make यूज़ करते हो? JSW का ही यूज़ करते हो? कोई दूसरा यूज़ है?
customer
63.5s
No, right now ma'am, currently I am not using any.
नहीं, अभी तो मैम करेंटली मेरा कोई भी यूज़ नहीं हो रहा।
agent
65.8s
I see. Okay, okay.
अच्छा। Okay, okay.
agent
67.2s
And I had to tell you one thing, that uh, our payment terms are 100% in advance.
और मुझे एक आप आपसे बताना था कि अ ये जो हम पेमेंट टर्म्स है ना हमारा वो 100% एडवांस में होता है।
customer
71.9s
No issue, ma'am.
agent
72.8s
Will that work for you? Okay.
चलेगा आपको? Okay.
customer
73.8s
Yes, yes.
हांजी, हांजी।
agent
74.8s
Okay, okay.
ठीक है, ठीक है।
agent
76.1s
Okay, in half an hour I'll try to send you the quote.
ठीक है मैं आपको half an hour में I'll try to send you the quote.
customer
78.8s
Done. Done ma'am. No issue, no issue, no issue at all.
agent
80.5s
This is a system generated number. I will WhatsApp you from my other number.
This is a system generated number. मैं आपको मेरे दूसरे नंबर से WhatsApp करती हूं।
customer
83.6s
Okay ma'am, no issue.
ठीक है मैम, no issue.
agent
84.5s
Okay. Thank you.
customer
86.2s
Thank you.