Call 21112178945763481 2026-09-15 · Anupreeti Mahadik · 2:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 30 turns, clean transcript (0% inaudible) | Marathi | 30 | supply_led (campaign_name:medium) |
Audio: clear: The audio is clear with minimal background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
not_in_stockyard
Agent stated that CR material (customer's initial request) availability is variable, implying it is not consistently held in the stockyard.
4 · Sentiment
the CUSTOMER
+0.29
confidence high · +14/−2
from 13 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent identified herself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not use a hook and instead opened by directly asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The agent did not ask any discovery questions; the customer volunteered their monthly tonnage from a previous call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
4mm HR pickled. hmm. 4mm HR pickled. hmm. त्याचं काय rate वगैरे काय हे पाठवू शकताय? आता ते एक दोन महिन्यानंतर continue माझं काम चालू होणार आहे.
Summary
The customer, a manufacturer, stated he had no current requirement for CR sheets but expressed frustration with multiple JSW callers. The agent uncovered a future requirement for 4mm HR Pickled material and captured basic specs. The call ended without a firm, agent-owned next step, leaving the follow-up to the customer.
Coaching
When a customer gives a future timeline, secure a firm follow-up date instead of leaving it open; for example, 'Since your work starts in two months, I will call you back then with a quote.'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, this is Anupreeti speaking from JSW One. The agent identified herself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | I wanted to ask if you have any requirement for HR sheets, sir. The agent did not use a hook and instead opened by directly asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 1 | 0.0 | My order is for 1.2, 20 tons per month, that's what I had told them. The agent did not ask any discovery questions; the customer volunteered their monthly tonnage from a previous call. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched during the call. |
| SL5 Qualify | 2 | pass | – | 2.0 | 4mm HR pickled. hmm. 4mm HR pickled. hmm. त्याचं काय rate वगैरे काय हे पाठवू शकताय? आता ते एक दोन महिन्यानंतर continue माझं काम चालू होणार आहे. Although there was no current requirement, the agent successfully identified and qualified a future need for 4mm HR Pickled material. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | whatever it is, whenever you have that live requirement, let me know, I will give you the quotation. The agent placed the onus on the customer for the next step rather than committing to a specific follow-up action. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.393 | 29.3s | 45.3s | 84.4s | 6.0s | 292.8 | 0 | 15 | 15 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
हॅलो.
agent
1.6s
Hello.
हॅलो.
customer
2.2s
Yes.
हा.
agent
2.7s
Uh, is this Jayant sir speaking?
अ जयंत सर बोलतायत?
customer
4.1s
Yes, speaking.
हा बोलतोय.
agent
4.8s
Sir, this is Anupreeti speaking from JSW One.
सर अनुप्रीती बोलतेय JSW One मधून.
customer
6.9s
Yes.
हा.
agent
7.5s
I wanted to ask if you have any requirement for HR sheets, sir.
काय requirement आहे का विचारायचं होतं सर HR sheet मध्ये.
customer
10.4s
Not HR, madam. We require CR4 and CR3.
HR नाहीये मॅडम, आमच्याकडे CR4 आणि CR3 लागते.
agent
12.6s
Okay. CR3 and CR4.
अच्छा. CR3 आणि CR4.
customer
14.3s
Yes.
हो.
agent
14.8s
So, do you have a live requirement now, sir?
आता मग live requirement आहे का सर?
customer
16.5s
I just bought it, madam. I've received your calls three or four times, and I had also put in the requirement at that time. But I don't understand who exactly is speaking from your side at what time.
आता घेतली की मॅडम. आता मी तुम्हाला तीन चार वेळा तुमचे फोन येतात, त्यावेळेला मी requirement पण टाकलेल्या होत्या. पण तुमच्याकडे नेमकं कोण बोलतंय एकदा आणि कोण बोलतंय हेच काय कळत नाहीये.
agent
22.9s
Hmm.
हम्म.
customer
23.5s
You make an enquiry once, then someone else makes an enquiry. So at that time, I told them that it's CR4 and CR3. Hmm. My order is for 1.2, 20 tons per month, that's what I had told them.
तुम्ही एकदा enquiry करताय, आणखी कोणतरी दुसरा enquiry करतोय. मग त्यावेळेला मी त्यांना सांगितलं की बाबा CR4 आणि CR3. हम्म. माझी 1.2 ची, 20 टनाची महिन्याला ऑर्डर आहे, असं मी त्यांना सांगितलं होतं.
agent
32.2s
What I'll do, sir, is I'll share my WhatsApp number with you. You can contact me on that.
मी तुम्हाला सर काय करते, माझं WhatsApp नंबर तुम्हाला मी शेअर करते. तुम्ही त्याच्यावर कॉन्टॅक्ट करू शकता.
customer
35.9s
They also... WhatsApp number... his... they also sent a WhatsApp number. I also sent them a message. Hmm. So if you are preferring HR, then I don't need HR at all.
त्यांनीही WhatsApp नंबर, त्याच्या, त्यांनी पण WhatsApp नंबर टाकला होता. त्यांचा मेसेज पण टाकला मी त्यांना. हम्म. मग तुमच्याकडे HR च तुम्ही prefer करताय म्हटल्यावर HR मला लागतच नाहीये.
agent
43.5s
Correct. No, we take CR as well, sir. But depending on the availability of the material, we then provide the quote. We have more of HR.
बरोबर. नाही CR पण घेतो सर. पण ते जशी availability मटेरियल आहे, मटेरियलची, तसं मग करतो कोट आम्ही. HR चं जास्त आहे.
customer
48.9s
Okay. Now, one thing, I wanted to ask one more thing, madam. Yes. 4mm HR pickled. Hmm. 4mm HR pickled. Hmm. Can you send its rate and all? Now, after one or two months, my work will start continuously.
चालेल. आता एक आहे ना, अजून एक मॅडम विचारायचं होतं. हा. 4mm HR pickled. हम्म. 4mm HR pickled. हम्म. त्याचं काय rate वगैरे काय हे पाठवू शकताय? आता ते एक दोन महिन्यानंतर continue माझं काम चालू होणार आहे.
agent
59.1s
It's going to start? Okay. 4mm and what's the width?
चालू होणार आहे का? चालेल. 4mm आणि width किती?
customer
61.2s
Huh? What's the width? 1250?
अं? width किती? 1250?
customer
62.8s
1250 will work, or if I need the steel slitted... Hmm. You can give the cost for your slitting as well.
1250 चालेल किंवा मला ते slitting करून पण पाहिजे असेल steel. हम्म. त्याचीही cost आपण देऊ शकतो slittingची तुमची.
agent
67.5s
Okay.
बर.
agent
68.6s
Okay, sir. You need HR pickled, right? Okay.
चालेल सर. HR pickled पाहिजे ना? ठीक आहे.
customer
70.4s
HR 4mm pickled. Hmm.
HR 4mm pickled. हम्म.
agent
71.9s
And how many tons?
आणि किती टन आहे?
customer
73.1s
Regarding the next order, the sample work is currently ongoing.
ते आता पुढची ऑर्डर येण्याबद्दल आता sample चालू आहे.
agent
75.8s
Okay. Okay sir, I have WhatsApped you. I have sent a 'hi', see. Whatever it is, whenever you have that live requirement, let me know, I will give you the quotation.
अच्छा. चालेल सर, मी तुम्हाला WhatsApp करून ठेवलोय. मी हाय पाठवलंय बघा. काय असेल, ज्यावेळी तुमची ती live requirement असेल, मला सांगा, मी तुम्हाला देते quotation.
customer
82.2s
Okay. Thank you, madam.
agent
83.4s
Okay. Okay sir.