Call 21112178954244581 2026-09-16 · Anupreeti Mahadik · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Marathi | 18 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise (hammering/banging) starts around the middle of the call and intensifies, making the last few seconds difficult to hear clearly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−3
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent introduced herself and the company but did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent immediately asked for requirements instead of leading with a supply or price hook.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent only asked 2 of the 6 required discovery questions before the customer disengaged.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
price
No, your rates are very high, right?
did well
Qualify
Sir, do you have any requirement for GI coil?
Summary
The agent contacted a manufacturing customer about GI coils. The customer immediately objected that JSW's rates are too high. The agent attempted discovery but the customer deflected and ended the call before any meaningful information could be gathered or a next step established.
Coaching
When the customer raises a price objection early, you must handle it directly by offering to compare the landed cost, rather than deflecting or ignoring it.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, Anupreeti is speaking from JSW One. Agent introduced herself and the company but did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | Sir, do you have any requirement for GI coil? Agent immediately asked for requirements instead of leading with a supply or price hook. |
| SL3 Discovery (6 Qs) | 2 | fail | 2 | 0.0 | Sir, is yours in manufacturing? ... And what is the end application? Agent only asked 2 of the 6 required discovery questions before the customer disengaged. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call ended before any USPs were pitched. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, do you have any requirement for GI coil? Agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay, I will speak later. The customer ended the call without a specific next step being committed by the agent. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | No, your rates are very high, right? |
The rate, sir, at that time, I think you took the rate last month, right? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.543 | 15.1s | 12.7s | 44.2s | 2.7s | 242.4 | 0 | 9 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
हॅलो?
agent
1.1s
Hello, Eko Cool?
हॅलो, इको कूल?
customer
2.0s
Yes, speak. Oh, he had gone inside.
हा बोला. अरे ते आत मध्ये गेले होते.
agent
3.8s
Sir, Anupreeti is speaking from JSW One.
सर, अनुप्रीती बोलतीये JSW One मधून.
customer
5.6s
From where?
कुठून?
agent
6.3s
JSW One.
customer
7.5s
Yes, speak.
हा बोला.
agent
8.3s
Sir, do you have any requirement for GI coil?
सर, काही रिक्वायरमेंट आहे का तुमची GI coil मध्ये?
customer
10.6s
No, your rates are very high, right?
नाही, तुमचे रेट खूप जास्त असतात ना.
agent
12.8s
The rate, sir, at that time, I think you took the rate last month, right?
रेट सर, आता त्या वेळी तुम्ही मागच्या महिन्यात घेतलेलं ना वाटतं रेट.
customer
15.5s
No, no. Last month an enquiry had come.
नाही नाही. मागच्या महिन्यात एक इन्क्वायरी आली होती.
agent
18.5s
That rate, sir, I will have to check after generating an enquiry.
ते रेट सर बघावा लागेल मला, इन्क्वायरी जनरेट केल्यावर.
customer
21.0s
But what you get there, compared to us, do you get it delivered to your home?
पण तुमच्या इकडे जे भेटते, आमच्या पेक्षा तुम्हाला घरपोच भेटते का त्यातला?
agent
23.9s
Okay. Sir, is yours in manufacturing?
अच्छा. तुमचं सर मॅन्युफॅक्चरिंग मध्ये आहे का?
customer
26.3s
Yes.
हो.
agent
26.9s
And what is the end application?
आणि एंड ऍप्लिकेशन काय आहे?
customer
29.0s
Okay, I will speak later.
ठीक आहे, बोलतो मी नंतर.
agent
32.5s
Hello?
हॅलो?