Call 34972178971056941 2026-09-18 · Anupreeti Mahadik · 2:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Send_Email | full conversation 42 turns, clean transcript (0% inaudible) | Hindi | 42 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background chatter on the customer's side, but the main conversation is mostly clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it 2023-11-01;
we committed to no date
4 · Sentiment
the CUSTOMER
0.00
confidence high · +4/−4
from 8 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−1.0 pts
Discovery (6 Qs)
Agent asked about manufacturing/application, current suppliers, and monthly tonnage, hitting 4 of 6 questions.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
Agent did not pitch any USPs after the discovery phase.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, Anupreeti speaking from JSW One.
Qualify
So now, for now, for how many tons should I generate the inquiry?
Summary
The customer, a manufacturer of profiles, confirmed a current requirement for 200-250 MT of specific GI coils (1.15mm, 550 MPA, 275 GSM) for November delivery. The agent captured the technical specifications and quantity. The call ended with an agreement for the agent to send WhatsApp details, to which the customer will reply with a formal inquiry.
Coaching
You missed the supply-led hook; instead of just asking for a requirement, lead with a specific availability or price signal to create urgency and justify the call.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, Anupreeti speaking from JSW One. Agent identified self and company, and the customer gave implicit permission to proceed. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | partial | 4 | 1.0 | what is your end application? Agent asked about manufacturing/application, current suppliers, and monthly tonnage, hitting 4 of 6 questions. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
Agent did not pitch any USPs after the discovery phase. |
| SL5 Qualify | 2 | pass | – | 2.0 | So now, for now, for how many tons should I generate the inquiry? Agent confirmed a current requirement and captured the key details (spec, qty, timeline). |
| SL6 Closure with next step | 1 | pass | – | 1.0 | So I will send you a WhatsApp on this number once. You just send me the live, I mean, the inquiry on that as well. A clear next step was agreed upon for the customer to send the inquiry via WhatsApp. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.339 | 40.9s | 79.9s | 45.2s | 6.0s | 259.7 | 0 | 22 | 20 | 10 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.0s
Hello.
customer
3.3s
Hello.
agent
3.8s
Hello, yes please speak.
Hello, हां जी बोलिए।
agent
5.3s
Sir Anupreet... am I speaking with Chetan sir?
सर अनुपृित... चेतन सर से बात हो रहा है?
customer
7.0s
Who is speaking, ma'am?
आप कौन बात कर रहा है मॅम?
agent
8.4s
Sir, Anupreeti speaking from JSW One.
सर अनुप्रीती बोलतीये JSW One मधून.
customer
10.4s
Sorry?
agent
11.0s
Anupreeti speaking from JSW.
JSW मधून बोलतीये अनुप्रीती.
customer
13.0s
Yes, speak ma'am, speak.
हां, बोला मॅम, बोला.
agent
14.5s
Sir, I wanted to know if you have any requirement in galvanized steel?
सर, काय requirement आहे का जाणून घ्यायचं होतं तुमचं galvanized steel मध्ये?
customer
18.5s
Uh from JSW... uh yes ma'am, we require GI coil.
अह JSW मधून... अह हां मॅम, GI coil require करतो आम्ही.
agent
22.0s
GI coil. Okay.
agent
23.5s
And in what thickness do you work, sir?
आणि काय thickness मध्ये करता सर काम?
customer
25.2s
1.15, uh, GP coil, uh, 550 MPA.
agent
30.5s
1.15.
customer
31.8s
Yes.
हां.
agent
32.5s
Okay.
customer
33.2s
550 MPA. Yes. 275 GSM.
550 MPA. हां. 275 GSM.
agent
36.5s
275 GSM. Regular, right?
275 GSM. Regular ना?
customer
38.2s
Yes, yes, regular.
हां, हां, regular.
agent
40.0s
Sir, and what is your end application?
सर, आणि आपलं, म्हणजे end application काय आहे आपलं?
customer
43.0s
Um, actually we are manufacturing profiles, you know, portable bathroom and uh, you know, LGSF profiles.
agent
49.2s
Okay, okay sir. Alright.
Okay, okay sir. ठीक है.
agent
51.2s
And currently which make you are using? Meaning, I mean...
And currently which make you are using? मतलब, म्हणजे...
customer
53.5s
JSW, AMNS.
agent
54.5s
Okay. You use AMNS as well, right sir? That's fine.
अच्छा. AMNS पण यूज करता ना सर? चालेल.
customer
56.8s
Yes, whenever there is a project requirement, sir.
हां, कधी project requirement राहतो ना सर, तेव्हा.
agent
59.2s
Okay, okay.
customer
59.8s
You WhatsApp me your details, I will send you the details.
आप आपका डिटेल्स मेरेको WhatsApp करिए, मैं डिटेल भेजता हूं आपको।
agent
103.2s
Will do, will do. And sir, I also wanted to know what is your current requirement, I mean, how many tons do you need?
चलेगा, चलेगा। और सर, ये भी जानना था की अभी करंट आपका, मतलब कितना टन में आपको चाहिए?
customer
106.8s
Currently for November, I need around 250 tons.
Currently हमारा नोव्हेंबर के लिए अभी 250 टन के करीब चाहिए मुझे।
agent
111.0s
Okay. Yes.
अच्छा। हां जी।
agent
112.5s
So now, for now, for how many tons should I generate the inquiry? For 250 tons?
तो अभी, अभी तो फिर inquiry में कितने टन का जनरेट करू? 250 टन का?
customer
115.8s
Make the inquiry for 200 for now.
Inquiry एक अभी फिलहाल 200 करिए।
agent
117.8s
Okay.
customer
118.5s
Yes. And JSW, are you speaking directly from the manufacturer?
हां। और JSW आप डायरेक्ट manufacturer से बात कर रहे हो?
agent
121.5s
Yes sir, I am speaking from the head office itself.
हां सर, मैं head office से ही बात कर रही हूं।
customer
123.8s
Yes, yes.
हां हां जी।
agent
124.5s
So I will send you a WhatsApp on this number once. You just send me the live, I mean, the inquiry on that as well. If there is any doubt, then I can ask.
तो मैं आपको एक बार WhatsApp भेजती हूं ये नंबर पे। आप मुझे एक बार बस उसपे भी लाईव्ह, मतलब inquiry भेज दो। कुछ अगर डाउट रहा तो फिर मैं पूछ सकती हूं वैसा।
customer
130.8s
Will do, will do.
चलेगा, चलेगा।
agent
132.0s
Okay. Okay. Thank you.
customer
133.8s
Okay.