Call 21112178850212561 2026-09-04 · Anupreeti Mahadik · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Marathi | 12 | new_registration (campaign_name:medium) |
Audio: clear: No significant issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +0/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The customer shut down the call before any discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated no requirement, no specific callback date was scheduled for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a newly registered user. The customer immediately stated that their business is currently closed and they have no requirement at the moment. The agent accepted this information and ended the call without attempting discovery or scheduling a specific future follow-up.
Coaching
When a customer says their business is closed 'for now' (सध्या), ask if it's temporary and when they might reopen to schedule a specific callback.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I wanted to ask if you have any requirement in MS steel. The opener was a direct sales question, not a warm welcome that positions the agent as a helper for the new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Navsanjivan Enterprises? Only the company name was verified; no other profile questions about city, procurement role, or contact details were attempted. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The customer shut down the call before any discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No platform education was provided as the call ended immediately after the opening question. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Let me know if there is anything in the future. After the customer stated no requirement, no specific callback date was scheduled for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Thank you. Okay. The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.59 | 12.1s | 8.4s | 41.5s | 3.8s | 208.3 | 0 | 7 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
agent
1.8s
Hello.
agent
2.8s
Navsanjivan Enterprises?
customer
4.3s
Yes, speak.
हा बोलिए.
agent
5.5s
I am Anukriti speaking from JSW One, from Jindal.
मी अनुकृती बोलतीये JSW One मधून जिंदालची.
customer
8.7s
Yes, please speak.
हा बोला ना.
agent
9.9s
Sir, I wanted to ask if you have any requirement in MS steel.
सर काही requirement आहे का विचारायचं होतं मला MS steel मध्ये.
customer
12.8s
No madam, not right now. I have actually closed the business for now. When it was running, I had placed an inquiry on it.
नाही मॅडम सध्याच नाही. मी आहे ना actually business सध्या बंद केलेला आहे. ते चालू केली त्याच्यावर inquiry टाकली होती.
agent
19.1s
Understood, understood.
समजलं समजलं.
agent
20.8s
Okay sir. Let me know if there is anything in the future.
ठीक आहे सर. मला future मध्ये काही असेल तर सांगा.
customer
23.7s
Yes, yes.
हो हो.
agent
24.2s
Thank you. Okay.