Call 21112178962239141 2026-09-17 · Anupreeti Mahadik · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 17 turns, clean transcript (0% inaudible) | Marathi | 17 | supply_led (campaign_name:medium) |
Audio: clear: The customer's speech is slightly faster than the agent's, but both are clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.22
confidence high · +0/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not provide a supply or price hook, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
The call was derailed by a customer complaint before any discovery questions could be asked.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
incumbent_supplier
There's no use. You don't even provide anything in coloron. We followed up so many times, we don't get any reply from anyone.
Summary
The agent attempted to open a sales conversation, but the customer immediately raised a strong complaint about poor service and lack of response on previous inquiries. The agent asked for the names of the previous reps involved but made no attempt to handle the objection or salvage the call, which ended shortly after.
Coaching
When a customer raises a past service issue, acknowledge their frustration and try to regain control of the call instead of abandoning the opportunity.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not provide a supply or price hook, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
The call was derailed by a customer complaint before any discovery questions could be asked. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
The call did not progress to the pitch stage. |
| SL5 Qualify | 2 | fail | – | 0.0 | I wanted to ask if there is any requirement for coloron... Although the agent asked about a requirement, she did not handle the customer's objection to get back to qualifying the lead and abandoned the attempt. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended without any committed next step. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| incumbent_supplier | mishandled | There's no use. You don't even provide anything in coloron. We followed up so many times, we don't get any reply from anyone. |
Who had you spoken with? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.452 | 9.5s | 11.5s | 32.0s | 2.4s | 221.1 | 0 | 9 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.6s
Hello?
हॅलो?
customer
2.5s
Hello?
हॅलो?
agent
3.2s
Yes. Professional India Electro Medical?
हां. Professional India Electro Medical?
customer
5.7s
Yes.
हां.
agent
6.6s
Uh, ma'am, I am Anupriti speaking from JSW One.
अह, मॅम, मी अनुप्रिती बोलतीये JSW One मधून.
customer
9.3s
Hm.
हं.
agent
10.0s
I wanted to ask if there is any requirement for coloron...
काय requirement आहे का विचारायचं होतं coloron...
customer
11.8s
There's no use. You don't even provide anything in coloron. We followed up so many times, we don't get any reply from anyone.
काही उपयोग नाही तुमच्या already सगळ्या coloron मध्ये कोणी तुम्ही देत पण नाहीये काही. आम्ही किती follow up केला काही काही आम्हाला reply येत नाहीये कोणाकडनं.
agent
16.8s
Who had you spoken with?
कोणाशी बोलणं झालेलं होतं?
customer
17.9s
Two people talk to us. One is named Chetan or Chintan or something.
दोन दोन लोक आमच्याशी बोलतात. एक चेतन का चिंतन कायतरी नाव आहे त्याचं.
agent
20.0s
Okay.
अच्छा.
customer
20.4s
And the second one is someone else... someone else is there, Singh something.
आणि दुसरा अजून एक, अजून एक कोणीतरी आहे, Singh something.
agent
23.2s
Okay.
ठीक आहे.
customer
23.8s
Okay ma'am.
ठीक आहे मॅम.
agent
24.5s
Yes.
हां.
customer
25.1s
Yes.
हां.
agent
25.8s
Alright.
चालतं.