Call 21112178947016722 2026-09-15 · Anupreeti Mahadik · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | supply_led (campaign_name:medium) |
Audio: clear: Slight background noise on the customer's side, but does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.18
confidence high · +4/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, I wanted to know if you have any requirement for HR plate?
Summary
Agent called a construction company to inquire about HR plate requirements. The customer stated they had no current need and would call back when they did. The agent did not probe for future needs or schedule a specific follow-up, and ended the call.
Coaching
When a customer says they have no current requirement, you must still attempt discovery to understand their business and schedule a specific follow-up call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, I wanted to know if you have any requirement for HR plate? Agent successfully asked if a current requirement exists. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent accepted the customer's brush-off without proposing a specific callback date. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.534 | 10.1s | 8.8s | 37.1s | 2.7s | 231.7 | 0 | 8 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello.
customer
0.9s
Gayatri Construction.
गायत्री कंस्ट्रक्शन.
agent
2.6s
Am I speaking with Gayatri Construction?
गायत्री कंस्ट्रक्शन में बात हो रही है?
customer
4.1s
Yes ji, yes ji, yes yes yes.
हां जी, हां जी, yes yes yes.
agent
5.3s
Sir, this is Anupreeti calling from JSW One.
सर, अनुप्रीति बात कर रही हूं JSW One से।
customer
7.8s
From where?
कहां से?
agent
8.6s
JSW One, Jindal Steel.
JSW One, जिंदाल स्टील।
customer
10.3s
Okay, tell me.
Okay, बोलिए।
agent
11.3s
Sir, I wanted to know if you have any requirement for HR plate?
सर, कोई requirement है क्या जानना था आपका HR plate में?
customer
14.5s
Not right now, madam.
अभी नहीं मैडम।
agent
16.8s
Not right now?
अभी नहीं है?
customer
17.8s
Not right now. I will let you know when there is.
अभी नहीं है। जब होगा तब बता देंगे।
agent
20.8s
Okay.
ठीक है।
agent
21.5s
Thank you, sir.