Call 21112178955994441 2026-09-16 · Anupreeti Mahadik · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | No_requirement | full conversation 11 turns, clean transcript (0% inaudible) | Gujarati | 11 | supply_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.57
confidence high · +0/−7
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent skipped the hook entirely and went straight to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call was terminated after the customer stated no requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was performed.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener & permission
Sir, this is Anupreeti speaking from JSW One.
Qualify
Sir, is there any requirement or are you thinking of anything for BPGI?
Summary
The agent contacted the customer and, after introductions, asked directly for a requirement for BPGI. The customer stated they had no current need, and the agent thanked them and ended the call without performing discovery or setting a next step.
Coaching
You skipped the supply/price hook and went straight to asking for a requirement, which gives the customer an easy exit; always lead with the value signal to create a reason for a conversation.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, this is Anupreeti speaking from JSW One. Agent greeted, identified self and company, and confirmed the customer's company name. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent skipped the hook entirely and went straight to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was terminated after the customer stated no requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was performed. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, is there any requirement or are you thinking of anything for BPGI? Agent successfully attempted to qualify by asking if a requirement existed. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
Agent ended the call with 'thank you' without setting a specific next step or scheduling a callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.734 heavy | 8.0s | 2.9s | 34.1s | 2.4s | 240.0 | 0 | 5 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
1.5s
Your call has been...
customer
4.9s
Hello.
હેલો.
agent
5.4s
Hello.
હેલો.
agent
5.8s
Lakshmi Steel Industries?
લક્ષ્મી સ્ટીલ ઇન્ડસ્ટ્રીઝ?
customer
7.1s
Yes.
હો.
agent
8.0s
Sir, this is Anupreeti speaking from JSW One.
સર, અનુપ્રીતિ બોલતી છે JSW One માંથી.
customer
10.5s
Yes, tell me.
હા, બોલો.
agent
11.6s
Sir, is there any requirement or are you thinking of anything for BPGI?
સર, કઈ requirement છે કા વિચારે છે તો BPGI માટે?
customer
14.1s
No no, currently there is no requirement.
નઈ નઈ, સધ્યા કઈ requirement નથી.
agent
15.6s
There isn't? Okay. Alright sir, thank you.
નઈ છે? ઓકે. સારું સર, થેન્ક યુ.
customer
18.3s
Yes.
હો.